BSOD Error while attempting to start BF3 (probably Grpahics Card)

fahad51 · 18 Aug 2015

Hi there,
i used to play BF3 on my laptop without any problems. But later on i installed new hard drive (because my old hard drive went corrupt) and new windows 7 64bit OS . Now as soon as my game attempts to start it gives some DirectX error which i cant see because the computer gets hanged and BSOD Dump comes along every time. Please help me in this case. Here is the info i was able to collect for this dump file.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800F7904E0
BCP2: FFFFF8800300CCEC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081815-17253-01.dmp
C:\Users\user\AppData\Local\Temp\WER-91400-0.sysdata.xml

Hacb · 18 Aug 2015

Code:

STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+ccec
fffff880`0300ccec 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+ccec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5588b21b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner

you were right about the display driver, first thing to do is make sure it is up-to-date.

fahad51 · 19 Aug 2015

My driver is up-to-date but i dont know why it is still happening ? I can run COD MW2 and GTA San Andreas on good settings on my graphics card but is there some sort of fix for this ?

Hacb · 19 Aug 2015

hmmm... try this tutorial to see if it is the actual card as opposed to the driver,
Video Card - Stress Test with Furmark

fahad51 · 20 Aug 2015

Ok i have tried this software but it isnt detecting my AMD 7670m
I copied this from the Furmark screen:

Detected GPUs:
- GPU 1: Intel(R) HD Graphics 3000
- GPU 2: not available
- GPU 3: not available
- GPU 4: not available

What should i do know ?

Hacb · 20 Aug 2015

try reseating the card.

fahad51 · 21 Aug 2015

How do i do that ?

Hacb · 23 Aug 2015

take out the card and put it back in.

fahad51 · 25 Aug 2015

Hacb,

Thankyou for your help, i didnt have to reset the card though but i just installed 14.9v of amd drivers and CCC and I adjusted the lowest possible graphic settings in the Raptr for my BF3. So for the time being the game is running good