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Windows 7: BSOD while browsing, netio.sys error

19 Aug 2015   #1
pablojft

Windows 7 Ultimate x64
 
 
BSOD while browsing, netio.sys error

I have one BSOD per day. I tried a lot of things that I found here. I scan the computer with Malwarebytes and MSE, updated with windows update, updated the network driver, unistalled a lot of software that could be related, ran check disk, used system restore. I just couldn't use system file checker.


My System SpecsSystem Spec
.
20 Aug 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.
My System SpecsSystem Spec
20 Aug 2015   #3
pablojft

Windows 7 Ultimate x64
 
 

Sorry, I think that occurred some problem creating the zip file. Here is the new file
My System SpecsSystem Spec
.

20 Aug 2015   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Bump the thread if I haven't replied in 24 hours
My System SpecsSystem Spec
20 Aug 2015   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yussi\Downloads\PABLOJF-20_08_2015_101602,16\081215-79264-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
Machine Name:
Kernel base = 0xfffff800`0321a000 PsLoadedModuleList = 0xfffff800`03461730
Debug session time: Thu Aug 13 05:39:57.597 2015 (UTC + 6:00)
System Uptime: 13 days 11:20:19.064
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001527a1d, fffff8800d8fe370, 0}

Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001527a1d, Address of the instruction which caused the bugcheck
Arg3: fffff8800d8fe370, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01527a1d 488b5808        mov     rbx,qword ptr [rax+8]

CONTEXT:  fffff8800d8fe370 -- (.cxr 0xfffff8800d8fe370)
rax=0000000000000000 rbx=fffff8800d8fef70 rcx=fffffa800a430650
rdx=fffffa8007638040 rsi=fffff8800d8fedd0 rdi=0000000000001b58
rip=fffff88001527a1d rsp=fffff8800d8fed50 rbp=fffffa8007638010
 r8=fffff8800d8fedd0  r9=0000000000000000 r10=0000000000000000
r11=0000000000001b58 r12=fffffa8007638010 r13=fffff8800d8fef00
r14=fffffa8007638010 r15=fffffa8007638010
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
NETIO!CalloutStreamDataInit+0x1d:
fffff880`01527a1d 488b5808        mov     rbx,qword ptr [rax+8] ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  viva.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff880015310d4 to fffff88001527a1d

STACK_TEXT:  
fffff880`0d8fed50 fffff880`015310d4 : fffff880`0d8fef70 fffff880`0d8fef70 fffff880`0d8ff170 00000000`00000000 : NETIO!CalloutStreamDataInit+0x1d
fffff880`0d8fed90 fffff880`0153ce98 : 00000000`00000000 fffff880`0d8ff170 fffff880`0d8fef20 fffff880`0d8fefa8 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x54
fffff880`0d8fee30 fffff880`0153de91 : fffffa80`07638010 fffff880`0d8ff170 fffff880`0d8fef70 fffff880`0d8ff5c0 : NETIO!StreamCalloutProcessData+0x48
fffff880`0d8fee80 fffff880`0153eee8 : fffff880`0d8fef70 fffff880`0d8ff5c0 fffff880`0d8ff101 fffffa80`07638010 : NETIO!StreamCalloutProcessingLoop+0xa1
fffff880`0d8fef10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!StreamProcessCallout+0x1e8


FOLLOWUP_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01527a1d 488b5808        mov     rbx,qword ptr [rax+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  NETIO!CalloutStreamDataInit+1d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  5294760d

STACK_COMMAND:  .cxr 0xfffff8800d8fe370 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

Followup: MachineOwner
---------
let us wait for some more bsods before running to conclusions.

 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
My System SpecsSystem Spec
23 Aug 2015   #6
pablojft

Windows 7 Ultimate x64
 
 

I did the clean boot and didn't get any BSOD. Should I do the step two now?
My System SpecsSystem Spec
23 Aug 2015   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Wait and you can do the other steps later.
My System SpecsSystem Spec
29 Aug 2015   #8
pablojft

Windows 7 Ultimate x64
 
 

Now I did the step two to determinate what is causing the problem. I'll keep doing it until I find. When I finish, I'll post here again
My System SpecsSystem Spec
27 Sep 2015   #9
pablojft

Windows 7 Ultimate x64
 
 

Sorry for taking so long to post here again. I only finished testing the services today.
The services that were causing the BSOD were the "Bluetooth Service" and "Com+ Live Service" running together. The BSOD wasn't happening just leaving one of those two services running.

Can I stop those two services? I don't know what the service "Com+ Live Service" is about.
My System SpecsSystem Spec
28 Sep 2015   #10
pablojft

Windows 7 Ultimate x64
 
 

And now the BSOD happened again after I deactivate the two services. I'm gonna have to test again.
My System SpecsSystem Spec
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 BSOD while browsing, netio.sys error




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