Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD upon skype call dxgkrnl

27 Sep 2015   #41
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Sam have got behind in answering mate and am trying to catch up will go back over the sruff again - so I am guessing you have BSOD's? If so mate post them on to us.
John


My System SpecsSystem Spec
.
02 Oct 2015   #42
MrParchy

Windows 7 64bit
 
 

I don't really understand, Do you want my dump files or a log? which one?
My System SpecsSystem Spec
02 Oct 2015   #43
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No mate I was just wondering if there have been more dumps since the last ones you sent .

I am still seeing a graphics driver fault and I am now wondering if the Furmark test should be run at least it will not do any harm.
http://www.carrona.org/furmark.html just reseat the card before you do it.
My System SpecsSystem Spec
.

05 Oct 2015   #44
MrParchy

Windows 7 64bit
 
 

I apologize for the late reply John. A new log of my blue screens will be attached. I have resat my card and done a stress test. No graphical errors took place in the 40 minutes that I tested for and my temperature capped at 80 degrees
My System SpecsSystem Spec
05 Oct 2015   #45
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm sorry for late reply myself Sam been on crappy shifts and these are the dumps from 27th Sept I was just wondering if you had any further blueys.
So if I am reading it right the card is working ok?

You still have some problem devices in msinfo32 though and I think they are just the drivers for the USB ports see pic which I think I may have sent earlier - just have got a lot on at the moment.
My System SpecsSystem Spec
17 Oct 2015   #46
MrParchy

Windows 7 64bit
 
 

Sorry about the really late reply, I got caught up in school and work and forgot to check here. You have sent me info about the usb drivers but I couldn't seem to fix it. The graphics card is running A-OK I have had no further blue screens, but if I were to make a skype call or try to record my screen, I would get one.
My System SpecsSystem Spec
17 Oct 2015   #47
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Sam no need for apologies mate have been crook with my back and haven't had much to do on the forum until today.

What I might suggest is that you reinstall Skype and before you do after unistalling run these again

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 (insafe mode is a wise way to go)



then these

http://www.superantispyware.com/

https://www.malwarebytes.org/lp/sem/5/?gclid=CJTmq6iGpscCFYqCvQodbfMN1A(free version and untick the trial option when it comesup

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(Anyone running Kasperskyinternet security will find it rants about ADW - ignore it or disable Kasperskywhile running ADW)
just as a precautionary move.
My System SpecsSystem Spec
21 Oct 2015   #48
MrParchy

Windows 7 64bit
 
 

I haven't ran those things yet but when I was attempting to uninstall skype my computer was blue screening. I tested with various programs but it only happened with skype and raptr (both programs were the only ones causing troubles.) I did end up getting them uninstalled after one or two tries but nonetheless I decided it best to bring it to your attention. Attached you will find the .dmp files of the new blue screens. I will run the programs tomorrow when I can.
My System SpecsSystem Spec
21 Oct 2015   #49
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Sam same old same old it seems
Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff80002c51000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55c01884
FAULTING_IP: 
atikmpag+ccac
fffff880`03c3fcac 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
STACK_TEXT:  
fffff880`04bf2818 fffff880`03d38134 : 00000000`00000116 fffffa80`08ff9010 fffff880`03c3fcac 00000000`00000000 : nt+0x74200
fffff880`04bf2820 00000000`00000116 : fffffa80`08ff9010 fffff880`03c3fcac 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`04bf2828 fffffa80`08ff9010 : fffff880`03c3fcac 00000000`00000000 00000000`00000002 00000000`00000018 : 0x116
fffff880`04bf2830 fffff880`03c3fcac : 00000000`00000000 00000000`00000002 00000000`00000018 00000000`00000000 : 0xfffffa80`08ff9010
fffff880`04bf2838 00000000`00000000 : 00000000`00000002 00000000`00000018 00000000`00000000 fffff880`03d37e3e : atikmpag+0xccac
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
atikmpag+ccac
fffff880`03c3fcac 4883ec28        sub     rsp,28h
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmpag+ccac
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  atikmpag.sys
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
---------
suggested fix uninstall CCC and use only the graphics device driver and this one which again is I am guessing tied in with the previous dump - it does come up with being linked to an update too

Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: dxgkrnl
FAULTING_MODULE: fffff80002c02000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  539e411c
FAULTING_THREAD:  fffffa8008f83760
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0xEA
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff88003ccbf63 to fffff80002c76200
STACK_TEXT:  
fffff880`020ccf48 fffff880`03ccbf63 : 00000000`000000ea fffffa80`08f83760 00000000`00000000 00000000`00000000 : nt+0x74200
fffff880`020ccf50 00000000`000000ea : fffffa80`08f83760 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl+0x6f63
fffff880`020ccf58 fffffa80`08f83760 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`03ccbe28 : 0xea
fffff880`020ccf60 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff880`03ccbe28 fffff800`031f0028 : 0xfffffa80`08f83760
 
STACK_COMMAND:  .thread 0xfffffa8008f83760 ; kb
FOLLOWUP_IP: 
dxgkrnl+6f63
fffff880`03ccbf63 ??              ???
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  dxgkrnl+6f63
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  dxgkrnl.sys
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
NB I think we tried this one before with not much of a result?

Personally I am not a fan of AMD stuff switched to NVidia a long time ago because of this going on and have had no problems since but it is your budget and choice of course
My System SpecsSystem Spec
22 Oct 2015   #50
MrParchy

Windows 7 64bit
 
 

Ok, I have uninstalled skype, ran the tests, deleted the results (mostly tracking cookies) and reinstalled skype. Skype doesn't seem to be giving me any problems yet but this is what happened with the last time I marked the topic as solved. I will give skype a bit more of a test to see if I encounter problems and if there aren't any, I'll mark as solved.
My System SpecsSystem Spec
Reply

 BSOD upon skype call dxgkrnl




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD playing League of Legends while on Skype call, error 0x0000003B
The BSOD usually happens just when the Skype call ends. It has happened more than once a day, I've re-installed all the windows updates, and tried to update my drivers, but it didn't seem to help. BSODs occur much less, if not at all when I do not Skype while playing League of Legends. The BSOD...
BSOD Help and Support
freezing when trying to call someone on skype
from a few months now i've been having a problem: When i try to call someone on skype and i have MBAM pro on computer freezes and my only option is to hard reset Tryed to add skype as a exception in MBAM but that doenst help
Software
BSOD when on Skype call
Hi, I've been experiencing BSOD when I'm on a call with someone on Skype. I don't BSOD when Im not on a call. When I had my first BSOD, I was updating my Intel LAN driver. I reinstalled the driver after with no errors. My computer passed RAM test overnight and I tried disabling third party services...
BSOD Help and Support
BSOD during Skype call
I came home after my computer had been asleep all day (10+ hours), got on a Skype video call with someone, and within a couple minutes I got a blue screen. The system seemed sluggish when restarting and windows was being a little finicky once it came back on - explorer disappeared for a few...
BSOD Help and Support
BSOD when in Skype video call
Hey, I've been recently encountering some rude disconnectedness during most of my Skype calls. Over the past few weeks I've had about 6 BSOD's and 4 of them occurred while in a Skype video call. The other two were video driver related and haven't occurred since (from what I believe) Just a...
BSOD Help and Support
BSOD on restart, boot and during Skype video call
Hi I've had 3 BSODs since the end of January - 2 of them yesterday. The first happened during restart after the system became unstable and would not load any Firefox pages or allow me to close it or stop any processes. I wasn't in the room at the time. The second happened on boot and whilst I...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:37.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App