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Windows 7: Not able to boot windows(normal,safe), BSOD, stuck at upd install

22 Aug 2015   #1
Sttyx

Windows 7 Ultimax
 
 
Not able to boot windows(normal,safe), BSOD, stuck at upd install

Hi there
first post here, because after few days trying and reading this forums trying to find similar problem and trying my best to repair my PC I ran out of ideas and know how. I have Asus g74sx, win 7. It will be a bit of text wall , you have been warned.

So, at Thursday my PC downloaded win update KB 3088903 which was 18.8. I put my laptop to sleep without installing that update. Next morning, I woke my PC, went about my morning routine, come back and it was shutting itself down with message of Installing updates, do not turn off your PC.
Ok I went to work, when I got home I started my PC and it went as far as installing updates, then restart, windows logo Welcome, black screen, BSOD. I dont have the screenshot of it right now, but If I try to start windows normally, there will be another BSOD the same sort. All I remember is the text IRQL NOT LESS OR EQUAL.
But if needed I will post stop errors. So I decided that it has to be something with the update itself, corrupt or damaged. I tried startup repair few times but it didint help.
Tried recovery and had about 4 recovery points, used 3 of them, but it could not be completed, once it said that some files cannot be changed, and once it was specific file that was unable to change. Somehow later when I wanted to try recovery again, I had lost the last recovery point.
I tried sfc /scannow from command line in advanced repair and recovery, but it could not be completed because of pending actions. Tried DISM to remove the pending actions, after few tries it managed to remove it. Again tried sfc but it wasnt working. So I restarted my PC, went there again and tried sfc but still it didnt work. Tried to remove restart.xml and pending.xml so that maybe it will help. I managed to remove restart.xml but there was no pending.xml so I guessed because DISM deleted the pending actions.
With help of mini XP and bunch of tools I found out that my Boot order was damaged, as it had unknown device set as boot, so with help of one program which name I cant remember, I managed to create a generic boot string for Win 7. But it didnt help.
I tried many other things, maybe even damaged it further, as I was working on this last 3 days, but I dont remember everything I tried. Most of those things was from this forums and some from endless googling.
I tried to remove the updates that windows was trying to install but somehow cant.
Also all types of boot beside normal will try to remove the bad installation of updates and roll back but its just stuck there for hours. If I boot normally, it will BSOD. If I try booting at last known working configuration it tried to install that update up to 40% then restart and nothing else. Now after meddling with things better left alone, it also tries to uninstall them and roll back, it even goes to 20-60 % of rollback but then it will restart/crash like before or it will just hang for hours.

Now I am in Parted Magic, where I can backup my data, clone disk etc so its good that I wont lose everything if it comes to wipe and clean install, but thats a thing I would do as last resort. Also Disk Health is saying that my primary boot HDD is having end to end error and may be old. Dont know if that changes anything tho.

Please if anyone know what to do, can you help me ?


My System SpecsSystem Spec
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22 Aug 2015   #2
Laith

Windows 10 Professional x64
 
 

Hiya and welcome to SevenForums!

Run SeaTools(DO NOT RUN FOR SSDS) SeaTools for DOS and Windows - How to Use

If it says that it passed then you have to wipe the whole computer and re-install Windows.
My System SpecsSystem Spec
23 Aug 2015   #3
Sttyx

Windows 7 Ultimax
 
 

Thanks Laith. I did as you said. Both of my HDD passed the long test without issues. Does that mean, that my disks are fine right ?
I would like to avoid wipe and reinstall, as it could be last resort. Do you have any idea how to remove the win updates that caused this ?
My System SpecsSystem Spec
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23 Aug 2015   #4
Laith

Windows 10 Professional x64
 
 

Yes they are fine. You can't, you must wipe and re-install. If you can't access windows at all burn a linux distro onto a USB/DVD, boot from there and backup your data. You must re-install if a update did this.
My System SpecsSystem Spec
23 Aug 2015   #5
Sttyx

Windows 7 Ultimax
 
 

As I mentioned I am in Parted Magic which is linux based bootable CD for recovery, disk clone, backup etc.
I think it is the win update, but I can be wrong. I thought that by using DISM to remove pending actions, SFC could replace damaged or corrupted windows files but I cant ged rid of the pending actions and reboot.xml(which is only saying to remove register entry about pending actions)

What if I just have a virus, malware etc that is preventing me to boot up windows, or preventing normal install of that win update.
As I was using the SeaTools my pc rebooted 3 times when it was detecting controllers. At fourth try it didnt reboot, and I was able to make those tests.

Dont take me wrong Laith I am grateful for your help and advice, I am just not looking forward for this, as I have little time during week and also because I am little curious and after trying to find answers and fix it for 3 days before I wrote here, seems like wasted effort and energy, since only thing I can do is wipe and reinstall .
Also I have recovery DVDs when I got my laptop, 5 DVDs worth of everything that my laptop had when I first booted it up. But I tried to boot from that DVD, and it wasnt registering it as bootable. The lines of "Insert bootable CD and restart " was only thing I got from it. You think they may be damaged ?
Also If I backed up my whole HDD, if this was caused by some malicious software, or broken update, when I restore it after reinstall, would it just start again ?
I will check this thread tomorrow evening for your answer If there is really no way, well then I better make a list of programs,drivers etc that I have installed, as I had a number of hard case problems with this laptop over 4 years(my favorite one was somehow bad wifi driver, causing high temp around 80-90 in CPU while my pc was completely idle, after I started googling,or just moving my mouse, it went back to 40 degrees C ) but I never had to reinstall as I tried to keep my pc tidy,secure and in great condition. It was better organized and more tidy then my room or apartment or my life for that matter
My System SpecsSystem Spec
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 Not able to boot windows(normal,safe), BSOD, stuck at upd install




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