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Windows 7: BSOD intermittently (mostly during gaming) BCCode 116

26 Aug 2015   #1
tangtianen

Windows 7 Home Premium x64
 
 
BSOD intermittently (mostly during gaming) BCCode 116

Hello everyone, want to start off by thanking the community for their time and effort. Well, right into it.

I get BSODs every so often, been happening for around 2.5 months now? Frequency has been increasing, happens mostly during gaming (not any specific game), sometimes while idle at desktop (I think I always have a video paused or playing when this happens but not sure), once immediately after the automatic restart from a prior BSOD.

I have a GTX 780 Ti, my drivers are up to date.

For ease of viewing, here's the latest error displayed after BSOD:

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	116
  BCP1:	FFFFFA80106BE3B0
  BCP2:	FFFFF88005130E60
  BCP3:	FFFFFFFFC000009A
  BCP4:	0000000000000004
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\082615-6115-01.dmp
  C:\Users\Sam\AppData\Local\Temp\WER-55926-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I've done two tests, memtest86 and furmark (as detailed here). I also ran sfc /scannow.

Memtest86:
Overnight test (~9h, 3 passes)
18 fails in test #13 (row hammer)
0 fails in all other tests

I've read that this is unlikely to be my problem.

Edit: Also ran memtest86+ as detailed here. No errors.

Furmark
Ramped up to 84degC after 6 minutes and then plateaued for 2 minutes before I ended it. No artifacts. This was with the AC running, I live in Singapore so I'm estimating easily +8 to 10 degC if the AC is not on.

I'd attach the gpu temperature log but I can't seem to find it, the files I found in the furmark directory are definitely not for the tests I ran.

I've instead attached a log from a different program (GPU-Z), this is from a different run of furmark though, not using the recommended settings linked above. I ran furmark once before realizing there was a guide to using it on here. It was the default settings, no extreme burn-in or PostFX. I ended the test before the temperature plateaued because I realized I wasn't using the recommended settings. I didn't run GPU-Z the second time with recommended settings because I thought FurMark would log the temperature, but as mentioned I couldn't find the log.

Edit 2: sfc /scannow
I re-ran sfc again and bothered to research the corrupt files in CBS.log, looks like it was this problem. I've run the fix and sfc came up clean. I got another BSOD after this, so looks like this is not the problem.

Sorry for wall of text, and I look forward to hearing from you all.


My System SpecsSystem Spec
.
29 Aug 2015   #2
tangtianen

Windows 7 Home Premium x64
 
 

Bump. I've done everything I know at this point, would really appreciate some help.
My System SpecsSystem Spec
30 Aug 2015   #3
tangtianen

Windows 7 Home Premium x64
 
 
Tried windbg

Ok, I've gone and downloaded windbg and checked my minidumps. It seems I don't have the correct symbols and the ones from SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols won't work. I tried looking up where to get symbols for nVidia stuff but had no luck, so if anyone knows anything about that I would appreciate pointers.

These are some of the details from opening the minidump and also !analyze -v, and if somebody who understands the following could give me a few pointers that would be great.

Code:
BugCheck 116, {fffffa8010cc04e0, fffff8800508ce60, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Probably caused by : nvlddmkm.sys ( nvlddmkm+84ce60 )
Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8010cc04e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800508ce60, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

FAULTING_IP: 
nvlddmkm+84ce60
fffff880`0508ce60 48ff25a181eaff  jmp     qword ptr [nvlddmkm+0x6f5008 (fffff880`04f35008)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`08ccea48 fffff880`03af0134 : 00000000`00000116 fffffa80`10cc04e0 fffff880`0508ce60 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`08ccea50 fffff880`03ac3867 : fffff880`0508ce60 fffffa80`0ef13000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`08ccea90 fffff880`03aeff43 : fffffa80`ffffd846 ffffffff`fffe7960 fffffa80`10cc04e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`08cceb40 fffff880`03bc003d : fffffa80`0efcf1d0 00000000`00000080 00000000`00000000 fffffa80`0eef5410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`08ccebc0 fffff800`0316b8e2 : 00000000`00e9195f fffffa80`0ef3d4c0 fffffa80`0c725870 fffffa80`0ef3d4c0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`08ccec00 fffff800`02ec3f46 : fffff880`02f65180 fffffa80`0ef3d4c0 fffff880`02f6ffc0 01cf5868`80000004 : nt!PspSystemThreadStartup+0x5a
fffff880`08ccec40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+84ce60
fffff880`0508ce60 48ff25a181eaff  jmp     qword ptr [nvlddmkm+0x6f5008 (fffff880`04f35008)]

SYMBOL_NAME:  nvlddmkm+84ce60

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  55c42482

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
My System SpecsSystem Spec
.

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 BSOD intermittently (mostly during gaming) BCCode 116




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