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Windows 7: BSOD f4 when trying to open Elsword

26 Aug 2015   #1
yonghuang

Windows 7 64 Bit
 
 
BSOD f4 when trying to open Elsword

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1043

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80089C9B10
BCP3: FFFFFA80089C9DF0
BCP4: FFFFF80003178E70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

So whenever I try to play the game, I get a BSOD and it crashes. However, I don't have this problem with any other game.

I could actually play this game in the past and decided to come back to it but now it doesn't work. I replaced my HDD and added an SSD to my PC in that time period. I've installed the game on my SSD at which it gave me a BSOD on opening. I've also copied it onto my HDD and opening it there, giving me the same result.

I have a AMD Radeon HD 7800 and an Intel Core i5-3350P with Windows 7 64bit.

I'd appreciate it if anyone could help me with this problem.


My System SpecsSystem Spec
.
01 Sep 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

0xF4 is mostly a storage related issue. So at first make it sure that your SSD is having the latest firmware (MU02; Release Date: 04/14/2015). Crucial SSD Firmware Updates

Uninstall Daemon Tools. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Report us for any further issue after doing these two.
My System SpecsSystem Spec
01 Sep 2015   #3
yonghuang

Windows 7 64 Bit
 
 

Thanks for answering but I've managed to find what caused it. Apparently, Avast and Gameguard didn't like eachother, so after deinstalling Avast and installing Microsoft Essentials, I've managed to fix the problem.
My System SpecsSystem Spec
.

02 Sep 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well done. Let us know for any further issue, and dont forget to check for the firmware.
My System SpecsSystem Spec
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 BSOD f4 when trying to open Elsword




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