BSOD error 0x00000116 ,atikmpag.sys dxgkrnl.sys dxgmms1.sys

Arashi · 29 Aug 2015

after update from Catalyst 14.12 Omega to 15.7 my computer gettng bsod randomly
my specs
MSI Z87 -GD65
i3 4160
2x4GB 1333
HIS R9270
Samsung EVO 850 250GB
Win7 Pro 64bit
while playing BD/DVD the screen turn black or flash for few secs then bsod
while playing game ( cpu load ~60% , gpu ~70% , temp 47-67C ) the shadow area getting lighting flash for 10s then bsod
uninstall 15.7 using DDU and reinstall 14.12 didnt help
I also tried to roll back to previous windows backup , still getting bsod
switched HIS R9270 with my old giga HD7770 , bsod happen right after i click the play button
here a screenshot from bluescreenview, hope i can get this fixed fast

ICIT2LOL · 02 Sep 2015

Hello and welcome Arashi now the dumps are showing a problem with the graphics in particular the Catalyst CC which you say you just updated

Code:

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff80004217000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6
FAULTING_IP: 
atikmpag+b848
fffff880`0712c848 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
STACK_TEXT:  
fffff880`040c9888 fffff880`072ea134 : 00000000`00000116 fffffa80`0c8c84e0 fffff880`0712c848 00000000`00000000 : nt+0x76e80
fffff880`040c9890 00000000`00000116 : fffffa80`0c8c84e0 fffff880`0712c848 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`040c9898 fffffa80`0c8c84e0 : fffff880`0712c848 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`040c98a0 fffff880`0712c848 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`0c8c84e0
fffff880`040c98a8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`072e9e3e : atikmpag+0xb848

STACK_COMMAND:  kb
FOLLOWUP_IP: 
atikmpag+b848
fffff880`0712c848 4883ec28        sub     rsp,28h
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmpag+b848
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  atikmpag.sys
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
---------

It is recommended that the CCC is uninstalled and just the GPU driver installed but if you want to keep it then uninstall it and then revert back to the version that was working ok before the problem update.
Personally I would try without it for a while.

Also I don't think these would go amiss too

https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

https://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be