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Windows 7: BSOD Playing DOTA2, always error 0x00000007E - atikmdag.sys

29 Aug 2015   #1
Lastwish42

Windows 7 64bit
 
 
BSOD Playing DOTA2, always error 0x00000007E - atikmdag.sys

Hi,

Laptop Config :
Ideapad Y560
Intel i3 350M
ATI Radeon HD 5730 (Dual switchable model with Intel Card)

Been playing DOTA2 on my Y560 for more than 2 years, few days back all of a sudden a BSOD occurred while i was ALT+Tabbing from game (first occurrence). After this, every 10+(approx) mins in game, a BSOD occurs.
To my knowledge there weren't any windows update, BIOS/Driver update, haven't done in awhile. Have turned everything to manual update.

During the BSOD, it shows it happened either because of atikmdag.sys/atikmpag.sys

All the threads available were asking to update to latest drivers, but the laptop is a dual graphic card switchable model, those drivers in AMD site won't work (as per the site).

Tried OKR (One key recovery, Lenovo feature, restores back to initial backup) still the problem occurs.

Went for leshcat drivers 14.4_WHQL_UnifL, still the problem occurs (currently installed with same, CCC removed). Now, i get BSOD randomly after logging in.

PFA : Contains the necessary package as instructed in BSOD posting instructions.


EDIT : There weren't any replies, couldn't sit idle, did a system recovery to get initial factory settings, hence the drivers are in older version as compared to previous attached package.

Just had another BSOD, this time while streaming video, and few others while i started DOTA2. This time the cause was different, it was 'atipmdag.sys' not the usual 'atikmdag.sys', also it shows 'SYSTEM_THREAD_EXCEPTION_NOT_HANDLED' in 'BlueScreenView'. I ran the 'dm_log_collector' again, uploaded, the one with the higher timestamp. Need help, Thanks.


My System SpecsSystem Spec
.
29 Aug 2015   #2
Lastwish42

Windows 7 64bit
 
 

Please find the edited portion of the original thread, contains few updates.
My System SpecsSystem Spec
30 Aug 2015   #3
Lastwish42

Windows 7 64bit
 
 

Can anyone please post the error code snippet from the dumps of the package "PONCHY-PC-29-08-2015_210946_48.zip", will try and google-solve the problem. Thank you
My System SpecsSystem Spec
.

31 Aug 2015   #4
Lastwish42

Windows 7 64bit
 
 

Update :

* Ran memtest86 for entire night, checking for any issues with RAM, 5 passes and 0 errors found.
* Plenty of disk space available, that isn't the problem as well.
* Even the temperature is normal, using cooler master pads.
* Dismantled the laptop, cleaned and checked for any blockages near the ventilation... none found.
* Came across a tool in HP forum, Combofix, ran that in safe-mode, it suggested that the services.exe was infected, and fixed it, still BSOD occurs.

On what basis are the mods/supporters helping? when i joined SF, already exists threads with no aid were being concentrated and now i see newly created threads getting help...
My System SpecsSystem Spec
31 Aug 2015   #5
Hacb

Windows 7 Enterprise x64
 
 

Code:
FOLLOWUP_IP: 
atikmdag+7c1dd
fffff880`0feab1dd 41f7f1          div     eax,r9d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+7c1dd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53508a3c

STACK_COMMAND:  .cxr 0xfffff88001fec7d0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+7c1dd

BUCKET_ID:  X64_0x7E_atikmdag+7c1dd

Followup: MachineOwner
---------
this is your display driver, update it here,
Download Drivers

BTW: the HP forums is not the best if you are running another brand of computer, (a Lenovo in your case.)
My System SpecsSystem Spec
01 Sep 2015   #6
Lastwish42

Windows 7 64bit
 
 

Don't think it will work. Drivers available at AMD don't support devices with switchable dual model, its mentioned in the site as well.

I was not checking particularly in the HP forums, was googling the error code, came across some general solutions there, so were just trying. Have posted related to this in Lenovo forums, no proper replies.

Installed drivers from leshcat, the latest ones, still the BSOD were occurring.
My System SpecsSystem Spec
02 Sep 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate as Hacb has picked out that atikmdag and what I can suggest is the recommended fix of un installing the Catalyst CC and use only the display driver - do that and then try again.

Let us know what happens you can always reinstall it at a later date anyway.
Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff80003208000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  53508a3c
EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.
FAULTING_IP: 
atikmdag+7c1dd
fffff880`0feab1dd 41f7f1          div     eax,r9d
EXCEPTION_RECORD:  fffff88001fecf78 -- (.exr 0xfffff88001fecf78)
ExceptionAddress: fffff8800feab1dd (atikmdag+0x000000000007c1dd)
   ExceptionCode: c0000094 (Integer divide-by-zero)
  ExceptionFlags: 00000000
NumberParameters: 0
CONTEXT:  fffff88001fec7d0 -- (.cxr 0xfffff88001fec7d0;r)
rax=0000000000000000 rbx=fffff88001fed200 rcx=fffff88001fed200
rdx=0000000000000000 rsi=fffffa80072ae400 rdi=fffff8800fe2f000
rip=fffff8800feab1dd rsp=fffff88001fed1b0 rbp=fffff88001fed260
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000186
r11=fffff8801012cf60 r12=00000000000009dd r13=00000000000009de
r14=0000000000000026 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x7c1dd:
fffff880`0feab1dd 41f7f1          div     eax,r9d
Last set context:
rax=0000000000000000 rbx=fffff88001fed200 rcx=fffff88001fed200
rdx=0000000000000000 rsi=fffffa80072ae400 rdi=fffff8800fe2f000
rip=fffff8800feab1dd rsp=fffff88001fed1b0 rbp=fffff88001fed260
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000186
r11=fffff8801012cf60 r12=00000000000009dd r13=00000000000009de
r14=0000000000000026 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x7c1dd:
fffff880`0feab1dd 41f7f1          div     eax,r9d
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x7E
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff88001fed200 to fffff8800feab1dd
STACK_TEXT:  
fffff880`01fed1b0 fffff880`01fed200 : fffff880`01fed260 fffffa80`072ae000 fffff880`0fec499a fffff880`01fed2a0 : atikmdag+0x7c1dd
fffff880`01fed1b8 fffff880`01fed260 : fffffa80`072ae000 fffff880`0fec499a fffff880`01fed2a0 fffff880`0feaa172 : 0xfffff880`01fed200
fffff880`01fed1c0 fffffa80`072ae000 : fffff880`0fec499a fffff880`01fed2a0 fffff880`0feaa172 00000000`00000027 : 0xfffff880`01fed260
fffff880`01fed1c8 fffff880`0fec499a : fffff880`01fed2a0 fffff880`0feaa172 00000000`00000027 00000000`00000000 : 0xfffffa80`072ae000
fffff880`01fed1d0 fffff880`01fed2a0 : fffff880`0feaa172 00000000`00000027 00000000`00000000 00000000`00000000 : atikmdag+0x9599a
fffff880`01fed1d8 fffff880`0feaa172 : 00000000`00000027 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`01fed2a0
fffff880`01fed1e0 00000000`00000027 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`01fed2a0 : atikmdag+0x7b172
fffff880`01fed1e8 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff880`01fed2a0 fffffa80`072ae400 : 0x27

FOLLOWUP_IP: 
atikmdag+7c1dd
fffff880`0feab1dd 41f7f1          div     eax,r9d
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  atikmdag+7c1dd
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  atikmdag.sys
STACK_COMMAND:  .cxr 0xfffff88001fec7d0 ; kb
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD Playing DOTA2, always error 0x00000007E - atikmdag.sys




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