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Windows 7: BSoD/Freezing After Graphic Card Installation

31 Aug 2015   #1
DNierstheimer

Windows 7 64 bit
 
 
BSoD/Freezing After Graphic Card Installation

TL;DR: New graphics card, computer freezes at User Selection Screen, and BSoD while playing a game.

Hello everyone,

Recently I've upgraded from a ATI RADEON HD 4870 Sapphire Graphics Card (2008) to a XFX AMD R7 360. My specs are

Windows 7 64 bit (No Updated Available)
XFX R7 360B
Z77 Extreme 4 Motherboard (Updated to latest BIOS, just checked)
Intel(R) Core(TM) i5-3570k CPU @ 3.40GHz (4CPUs), ~3.4GHZ
8 GB Ram
Silencer 750 EPS12V 750W Power Supply

I have used Display Driver Uninstaller to remove the previous Driver from the previous graphics card that was formerly installed. I also removed the driver for the on-board graphics card to see if that was causing an issue.

The problem I'm currently having is, after installing the drivers for the new graphics card and rebooting after installation, the computer is freezing on the User Selection Screen. For some reason, it doesn't always fail there and I can continue.

After I installed the graphics card and drivers for the first time it worked and I started a game (Fallout: New Vegas, optimized at Highest Quality) to see how things looked and it ran fine, then decided to try another game, (League of Legends) and when I was loading into the game, I alt tabbed to desktop, when I alt tabbed back in, I got the BSoD. I tried again but didn't Alt Tab out and the game successfully loaded and I got into the game. After this BSoD is when I found out the computer was freezing on the User Account Screen.

I've successfully made it past the User Selection Screen after installing the new AMD Drivers for the XFX R7 360, but did get a notification saying the "Display driver stopped responding and has recovered."

I've uninstalled the new drivers using Display Drive Uninstaller, removed the R7 360, and repeated the steps of installing the R7 360 again, checking to make sure the capacitors were not domed out or cracked on the top, and making sure it was seated correctly to the motherboard.

I'm currently at the step where drivers need to be installed.

If there's any other information I can provide, please let me know


My System SpecsSystem Spec
.
31 Aug 2015   #2
Hacb

Windows 7 Enterprise x64
 
 

right, try this tutorial:
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
31 Aug 2015   #3
DNierstheimer

Windows 7 64 bit
 
 

Time: 11:04
FPS: 11
FPS Min:9
FPS Max (Turned off Furry Objects for a second): 496
FPS Average: 13
Temperature Stopping Point: 83 C
My System SpecsSystem Spec
.

31 Aug 2015   #4
Hacb

Windows 7 Enterprise x64
 
 

sny distortion or articacts on screen?
My System SpecsSystem Spec
31 Aug 2015   #5
DNierstheimer

Windows 7 64 bit
 
 

Nope, ran fine.
My System SpecsSystem Spec
31 Aug 2015   #6
Hacb

Windows 7 Enterprise x64
 
 

just looked at your dumps and it is actually your DirectX, update it by following these instructions:
https://support.microsoft.com/en-us/kb/179113
My System SpecsSystem Spec
01 Sep 2015   #7
DNierstheimer

Windows 7 64 bit
 
 

I've followed the instructions and the update cannot be applied since it's already installed.
My System SpecsSystem Spec
01 Sep 2015   #8
Hacb

Windows 7 Enterprise x64
 
 

, try re-installing directx.
My System SpecsSystem Spec
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 BSoD/Freezing After Graphic Card Installation




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