BSOD while loading Traktor 2 by Native Instruments (Windows 7)


  1. Posts : 2
    Windows 7 Ultimate
       #1

    BSOD while loading Traktor 2 by Native Instruments (Windows 7)


    Hello guys, I am assuming that it's the creative drivers from the Creative Platinum Card. What happens is when I start Traktor 2 it immediately crashes to BSOD. It use to do this for about a year, when I uninstalled and reinstall it 6 months to a newer version I later I was able to run it.

    After finally moving to a new house and setting up the studio room I updated to the latest Traktor and the BSOD returns. This is the only audio software that crashes.

    Running Pro Tools, Reason, FL Studio, Virtual DJ, Serato, Abelton etc... there no crashes.

    I attached the DM Log Collector zip. Thanks in advance.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Update this driver: http://www.sysnative.com/drivers/sea...=EtronHub3.sys

    Sometimes drivers remain and do not get completely uninstalled.

     Driver Removal Process:


    • Download Driver Sweeper to the desired location.
    • Extract the files from the zip.
    • Uninstall the driver Program & Features - Control Panel.
    • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.

    Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Yussi\Downloads\PC-Wed_09_02_2015_192548_85\090115-58827-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`0300c000 PsLoadedModuleList = 0xfffff800`0324f890
    Debug session time: Wed Sep  2 07:20:37.720 2015 (UTC + 6:00)
    System Uptime: 2 days 6:54:09.375
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................
    Loading User Symbols
    Loading unloaded module list
    .................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffffa800831fd80, fffffa800831fe00, c080010}
    
    *** WARNING: Unable to verify timestamp for EtronHub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for EtronHub3.sys
    Probably caused by : EtronHub3.sys ( EtronHub3+598e )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffffa800831fd80, The pool entry we were looking for within the page.
    Arg3: fffffa800831fe00, The next pool entry.
    Arg4: 000000000c080010, (reserved)
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b9100
    GetUlongFromAddress: unable to read from fffff800032b91c0
     fffffa800831fd80 Nonpaged pool
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  Traktor.exe
    
    CURRENT_IRQL:  1
    
    IRP_ADDRESS:  ffffffffffffff88
    
    LAST_CONTROL_TRANSFER:  from fffff800031b4cae to fffff80003081bc0
    
    STACK_TEXT:  
    fffff880`0ac326f8 fffff800`031b4cae : 00000000`00000019 00000000`00000020 fffffa80`0831fd80 fffffa80`0831fe00 : nt!KeBugCheckEx
    fffff880`0ac32700 fffff800`0309653e : 00000000`a0000003 00000000`00000400 fffffa80`20206f49 00000000`00000000 : nt!ExDeferredFreePool+0x12da
    fffff880`0ac327b0 fffff800`030858fa : 00000000`00000000 65706950`00000000 fffffa80`07505901 fffff800`0337ba39 : nt!IopCompleteRequest+0x5ce
    fffff880`0ac32880 fffff880`07a7198e : fffffa80`09420a90 00000000`00000000 fffffa80`0831fdc0 00000000`00000000 : nt!IopfCompleteRequest+0x66a
    fffff880`0ac32970 fffffa80`09420a90 : 00000000`00000000 fffffa80`0831fdc0 00000000`00000000 fffff880`0ac329e0 : EtronHub3+0x598e
    fffff880`0ac32978 00000000`00000000 : fffffa80`0831fdc0 00000000`00000000 fffff880`0ac329e0 00000000`20206f49 : 0xfffffa80`09420a90
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    EtronHub3+598e
    fffff880`07a7198e ??              ???
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  EtronHub3+598e
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: EtronHub3
    
    IMAGE_NAME:  EtronHub3.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d433945
    
    FAILURE_BUCKET_ID:  X64_0x19_20_EtronHub3+598e
    
    BUCKET_ID:  X64_0x19_20_EtronHub3+598e
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm EtronHub3
    start             end                 module name
    fffff880`07a6c000 fffff880`07a75c00   EtronHub3 T (no symbols)           
        Loaded symbol image file: EtronHub3.sys
        Image path: \SystemRoot\System32\Drivers\EtronHub3.sys
        Image name: EtronHub3.sys
        Timestamp:        Sat Jan 29 03:46:45 2011 (4D433945)
        CheckSum:         00011170
        ImageSize:        00009C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Temp Monitoring

    Check for heating issues using Speccy or HWMonitor.


    Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 2
    Windows 7 Ultimate
    Thread Starter
       #3

    Thank You KoolKat, Traktor now opens and closes without crashing. I really appreciate it.
      My Computer


 

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