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Windows 7: BSOD, probably ati driver

02 Sep 2015   #1
senhal

Windows 7 Home Premium
 
 
BSOD, probably ati driver

Today I get a BSOD while I was navigating and doing an OCR in the background.
Any help would be appreciated.


My System SpecsSystem Spec
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02 Sep 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome senhal now the dump is not showing anything specific and the only thing that I can find that is in any way obvious is what is in the pic - I don't know what it is saying so will leave that to you.

It is a problem device in the msinfo32.inf file
My System SpecsSystem Spec
02 Sep 2015   #3
senhal

Windows 7 Home Premium
 
 

Thanks, the error says it was not possible to launch the bluetooth.
Whocrashed gives me this response

Code:
On Wed 02/09/2015 06:25:55 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090215-10483-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x6F63) 
Bugcheck code: 0x100000EA (0xFFFFFA800461A060, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 



On Wed 02/09/2015 06:25:55 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x42003) 
Bugcheck code: 0xEA (0xFFFFFA800461A060, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
My System SpecsSystem Spec
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 BSOD, probably ati driver




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