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Windows 7: BSOD while loading Traktor 2 by Native Instruments (Windows 7)

02 Sep 2015   #1
kaydigi

Windows 7 Ultimate
 
 
BSOD while loading Traktor 2 by Native Instruments (Windows 7)

Hello guys, I am assuming that it's the creative drivers from the Creative Platinum Card. What happens is when I start Traktor 2 it immediately crashes to BSOD. It use to do this for about a year, when I uninstalled and reinstall it 6 months to a newer version I later I was able to run it.

After finally moving to a new house and setting up the studio room I updated to the latest Traktor and the BSOD returns. This is the only audio software that crashes.

Running Pro Tools, Reason, FL Studio, Virtual DJ, Serato, Abelton etc... there no crashes.

I attached the DM Log Collector zip. Thanks in advance.


My System SpecsSystem Spec
.
02 Sep 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Update this driver: http://www.sysnative.com/drivers/sea...=EtronHub3.sys

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yussi\Downloads\PC-Wed_09_02_2015_192548_85\090115-58827-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0300c000 PsLoadedModuleList = 0xfffff800`0324f890
Debug session time: Wed Sep  2 07:20:37.720 2015 (UTC + 6:00)
System Uptime: 2 days 6:54:09.375
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
.................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800831fd80, fffffa800831fe00, c080010}

*** WARNING: Unable to verify timestamp for EtronHub3.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronHub3.sys
Probably caused by : EtronHub3.sys ( EtronHub3+598e )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800831fd80, The pool entry we were looking for within the page.
Arg3: fffffa800831fe00, The next pool entry.
Arg4: 000000000c080010, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b9100
GetUlongFromAddress: unable to read from fffff800032b91c0
 fffffa800831fd80 Nonpaged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  Traktor.exe

CURRENT_IRQL:  1

IRP_ADDRESS:  ffffffffffffff88

LAST_CONTROL_TRANSFER:  from fffff800031b4cae to fffff80003081bc0

STACK_TEXT:  
fffff880`0ac326f8 fffff800`031b4cae : 00000000`00000019 00000000`00000020 fffffa80`0831fd80 fffffa80`0831fe00 : nt!KeBugCheckEx
fffff880`0ac32700 fffff800`0309653e : 00000000`a0000003 00000000`00000400 fffffa80`20206f49 00000000`00000000 : nt!ExDeferredFreePool+0x12da
fffff880`0ac327b0 fffff800`030858fa : 00000000`00000000 65706950`00000000 fffffa80`07505901 fffff800`0337ba39 : nt!IopCompleteRequest+0x5ce
fffff880`0ac32880 fffff880`07a7198e : fffffa80`09420a90 00000000`00000000 fffffa80`0831fdc0 00000000`00000000 : nt!IopfCompleteRequest+0x66a
fffff880`0ac32970 fffffa80`09420a90 : 00000000`00000000 fffffa80`0831fdc0 00000000`00000000 fffff880`0ac329e0 : EtronHub3+0x598e
fffff880`0ac32978 00000000`00000000 : fffffa80`0831fdc0 00000000`00000000 fffff880`0ac329e0 00000000`20206f49 : 0xfffffa80`09420a90


STACK_COMMAND:  kb

FOLLOWUP_IP: 
EtronHub3+598e
fffff880`07a7198e ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  EtronHub3+598e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EtronHub3

IMAGE_NAME:  EtronHub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d433945

FAILURE_BUCKET_ID:  X64_0x19_20_EtronHub3+598e

BUCKET_ID:  X64_0x19_20_EtronHub3+598e

Followup: MachineOwner
---------

3: kd> lmvm EtronHub3
start             end                 module name
fffff880`07a6c000 fffff880`07a75c00   EtronHub3 T (no symbols)           
    Loaded symbol image file: EtronHub3.sys
    Image path: \SystemRoot\System32\Drivers\EtronHub3.sys
    Image name: EtronHub3.sys
    Timestamp:        Sat Jan 29 03:46:45 2011 (4D433945)
    CheckSum:         00011170
    ImageSize:        00009C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Temp Monitoring

Check for heating issues using Speccy or HWMonitor.


Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
03 Sep 2015   #3
kaydigi

Windows 7 Ultimate
 
 

Thank You KoolKat, Traktor now opens and closes without crashing. I really appreciate it.
My System SpecsSystem Spec
.

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 BSOD while loading Traktor 2 by Native Instruments (Windows 7)




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