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Windows 7: BSOD issue uncertain - Occurred after moving house

03 Sep 2015   #1
ipwj20

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD issue uncertain - Occurred after moving house

Hi everyone,

I've had a recurring BSOD issue after moving house. It seems to be intermittent. Sometimes at startup, sometimes a bit later. I've tried correcting any driver issues, but the problem still occurs.

Any advice?

Thanks in advance,
Ian


My System SpecsSystem Spec
.
03 Sep 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Ian mat first up and for everyones info please run these

System Info - See Your System Specs
then these as the files you sent do not include any BSOD dumps

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
&
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html
While we wait I shall have trawl through the files that did come through
My System SpecsSystem Spec
03 Sep 2015   #3
ipwj20

Microsoft Windows 7 Home Premium 64-bit
 
 

Hi ICIT2LOL,

I've updated my system specs (neat file by the way)

I've investigated my windows folder and I have no BSOD memory dump files, despite being configured to make one. I remember on the BSOD it says something like memory dump failed.

If it goes again I'll see if one is created.

Thanks,
Ian
My System SpecsSystem Spec
.

03 Sep 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Thanks fir he specs Ian and while you are at it mate try running these if you haven't already

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be

Don't worry about the drive being SSD it will not do any harm
My System SpecsSystem Spec
03 Sep 2015   #5
ipwj20

Microsoft Windows 7 Home Premium 64-bit
 
 

Hi again,

1. SFC scan now result - Verification 100% complete
Windows Resource Protection found corrupt files but was unable to fix some of them
Details are included in the CBS log (attached)

2. chkdsk on boot (c: f/ r/) - check disk didn't actually run, just reported "this volume is clean"

Hopefully the CBS log brings something up.

Thanks,
Ian
My System SpecsSystem Spec
03 Sep 2015   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Ian have looked through a lot of stuff and the cbs logs are really way beyond me unless it is some very obvious. Took another look at the other stuff you sent and still cannot pin anything down. It is a shame that the BSOD didn't leave a file behind because I am sure we could have got something out of that as they are more specific than some of the other stuff.

The only things I can pick out now are some problem devices in msinfo32 which I am going to try and track down as they are not anything obvious to me - see pic

Now also you mentioned moving house and it has got me wondering whether the problem is something more simple than what one is "looking" for so I might suggest that you open the case and clean it out thoroughly re seat all the cables, sticks, and cards etc

You could go really pedantic and try my little ditty

SLOT CLEANING

Now as for the slots to clean them use a strip of old credit card about1/2 inch wide nip the corners off one end - preferably round them offhold a piece of thin lint free cloth over the end dab on some form ofalcohol - isopropyl alcohol (if you want to be pedantic) but any ethanol basedalcohol even methylated spirits (called rubbing alcohol in the US) are good and GENTLYswipe along the slots.

This can also be done for the GPU slot/s and also the contacts of thesticks or cards - not the stick but some lint free cloth of course. See my picfor the sick but please be very gentle doing it if you are in any doubt -please ask before doing it but I use this all the time and have yet to damageanything. Plus make sure the card/sticks contacts are clean too but begentle


Might be an idea to run Speccy to check out the temps too https://www.piriform.com/speccy/download a snip / pic would be good to see
My System SpecsSystem Spec
03 Sep 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ian I have just chased down that problem device and it is linked to something called Colasoft Packet Capture Engine. Can I assume that you have some sort of software or a device that uses it on the machine?

I am not saying this is the root cause of the issues just it may be.

John
My System SpecsSystem Spec
04 Sep 2015   #8
ipwj20

Microsoft Windows 7 Home Premium 64-bit
 
 

Hi John,

I updated some DVD drivers and I think that may have solved the issue.
No BSOD recently (last 5 or 6 boots)

Let me see if I can uninstall that Colasoft Thing. It is to do with network tracking or something. I never use it.

Thanks for your help bud,
Ian
My System SpecsSystem Spec
04 Sep 2015   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No worries and yes that software is for networking but like you say if you don't need it then dump it - never a great fan of the software that comes like that.
My System SpecsSystem Spec
04 Sep 2015   #10
ipwj20

Microsoft Windows 7 Home Premium 64-bit
 
 

Had another BSOD this morning, but this time the windows 'recovered from error' prompt appeared to tell me I had a minidump created (attached).

However I can't decipher it. Can you help?

I've saved it as a .txt as I can't upload .dmp to the forum.

Thanks,
Ian
My System SpecsSystem Spec
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 BSOD issue uncertain - Occurred after moving house




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