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Windows 7: Nasty BSOD when inserting my Seagate External Hard Drive

05 Sep 2015   #11
Brian23MAC

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Ok Brian now I think the Intel driver will be needed and I am to be honest wondering why the NVidia is being needed because unless one has one of those dual GPU set ups in laptops they are usually just run from the inbuilt one ie the Intel graphics.
Plus there is no mention of NVidia in those dump files that I can find. It could possibly be that they are quoted for another version of that machine.

The driver for the Intel chipset should be suffice so can you get that after finding those results form HP because again to access it myself that software has to be installed and the Intel sit e is a real tangle of references.

An option would be to run SlimDrivers https://www.slimwareutilities.com/slimdrivers.php now the free version is areal nagger and I usually install it and then uninstall it when I am done. Oh and he drivers with the free you have to do one by one but as you only need the chipset - no problems.

Let us know what you get.
Alrighty then, I downloaded the Slimware Utility, so what exactly are you asking for me? Do you want me to uninstall the Chipset Family Driver?


My System SpecsSystem Spec
.
05 Sep 2015   #12
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Brian23MAC View Post
Sorry for the delayed reply, but the Graphics Drivers displayed are:

Mobile Intel 4 Series Express Chipset Family Driver(64-Bit) - Ver. 8.15.10.1883 Rev. A
NVIDIA GeForce G 103M Graphics Driver - Ver. 8.15.11.8644 A
NVIDIA GeForce Video/Graphics Driver - Ver. 8.17.12.7600
Don't do anything with that driver tool you downloaded.

Something is incorrect here.

If those are your drivers, then the files you uploaded in your first post are from another computer.

You are saying you have a laptop and the above drivers are mobile drivers.

What is listed in your upload is a completely different card,

Code:
Display Devices
---------------
          Card name: AMD Radeon R7 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6613)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6613&SUBSYS_228A1458&REV_00
     Display Memory: 3794 MB
   Dedicated Memory: 2032 MB
      Shared Memory: 1761 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: SE390_S24E390HL / S24E393HL / S24E395H PLUS (Analog)
      Monitor Model: S24E390
         Monitor Id: SAM0C1A
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
     Driver Version: 15.200.1062.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
That is a desktop AMD card. Your specs also say you have Home premium and the computer the files came from is running Ultimate,

Code:
Time of this report: 9/2/2015, 11:06:37
       Machine name: LKS
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150722-0600)
           Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
       System Model: To Be Filled By O.E.M.
               BIOS: BIOS Date: 09/12/13 22:43:08 Ver: 04.06.05
          Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Please run this tool on your laptop and let it finish, there are several files missing from the first one you uploaded,

Additional information is required.

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
06 Sep 2015   #13
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Brian23MAC View Post
Hi all, I was hoping someone could help remedy this nasty BSOD I get everytime I try insert my Seagate External Hard Drive into the USB port. Thanks in advance for anyone that;d like to take a swing at this problem.
How did you end up with this persons logs in your thread?

BSOD running SWTOR

You both have the same upload.
My System SpecsSystem Spec
.

06 Sep 2015   #14
Brian23MAC

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Brian23MAC View Post
Hi all, I was hoping someone could help remedy this nasty BSOD I get everytime I try insert my Seagate External Hard Drive into the USB port. Thanks in advance for anyone that;d like to take a swing at this problem.
How did you end up with this persons logs in your thread?

BSOD running SWTOR

You both have the same upload.
I'm not sure. I just used the tools in the "BSOD - Posting Instructions" thread. I'll run it again though.


Edit-Just ran the program, and posted the zip file
My System SpecsSystem Spec
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 Nasty BSOD when inserting my Seagate External Hard Drive




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