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Windows 7: BSOD when waking PC up from sleep mode

03 Sep 2015   #1
aussiepride

Windows 7 Home Premium 64-bit
 
 
BSOD when waking PC up from sleep mode

Hi everyone!
I recently experienced a blue screen of death when waking up my PC from sleep mode and do not know what has caused it. I've followed the instructions by using the DM log collector and would greatly appreciate anyone's help. If you require any more info please do not hesitate to ask. Thanks!


My System SpecsSystem Spec
.
04 Sep 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello AP mate that dump contains a fault that is or can be down to many things and we need to check out a few things before we go any further.
Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: nt
FAULTING_MODULE: fffff80003249000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55afca65
READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000000 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
nt+86739
fffff800`032cf739 44893498        mov     dword ptr [rax+rbx*4],r14d
BUGCHECK_STR:  0x1E_c0000005_R
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff8000333d832 to fffff800032bc5c0
STACK_TEXT:  
fffff880`08626cc8 fffff800`0333d832 : 00000000`0000001e ffffffff`c0000005 fffff800`032cf739 00000000`00000000 : nt+0x735c0
fffff880`08626cd0 00000000`0000001e : ffffffff`c0000005 fffff800`032cf739 00000000`00000000 ffffffff`ffffffff : nt+0xf4832
fffff880`08626cd8 ffffffff`c0000005 : fffff800`032cf739 00000000`00000000 ffffffff`ffffffff fffff880`014d7b01 : 0x1e
fffff880`08626ce0 fffff800`032cf739 : 00000000`00000000 ffffffff`ffffffff fffff880`014d7b01 fffffa80`0978f1b0 : 0xffffffff`c0000005
fffff880`08626ce8 00000000`00000000 : ffffffff`ffffffff fffff880`014d7b01 fffffa80`0978f1b0 fffff8a0`14de3140 : nt+0x86739

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt+86739
fffff800`032cf739 44893498        mov     dword ptr [rax+rbx*4],r14d
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  nt+86739
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  ntoskrnl.exe
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
Have you made any major changes to the machine recently ? new hardware ? software.

I think it would not be a bad idea to at least run these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be

then these

https://www.malwarebytes.org/mwb-download/index.html

http://www.superantispyware.com/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleepingcomputer delete any rubbish found with the malware scans

NB If anyone is runningKaspersky security it may rant about ADW - just ignore it or disable it for awhile
My System SpecsSystem Spec
04 Sep 2015   #3
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Hello AP mate that dump contains a fault that is or can be down to many things and we need to check out a few things before we go any further.
Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: nt
FAULTING_MODULE: fffff80003249000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55afca65
READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000000 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
nt+86739
fffff800`032cf739 44893498        mov     dword ptr [rax+rbx*4],r14d
BUGCHECK_STR:  0x1E_c0000005_R
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff8000333d832 to fffff800032bc5c0
STACK_TEXT:  
fffff880`08626cc8 fffff800`0333d832 : 00000000`0000001e ffffffff`c0000005 fffff800`032cf739 00000000`00000000 : nt+0x735c0
fffff880`08626cd0 00000000`0000001e : ffffffff`c0000005 fffff800`032cf739 00000000`00000000 ffffffff`ffffffff : nt+0xf4832
fffff880`08626cd8 ffffffff`c0000005 : fffff800`032cf739 00000000`00000000 ffffffff`ffffffff fffff880`014d7b01 : 0x1e
fffff880`08626ce0 fffff800`032cf739 : 00000000`00000000 ffffffff`ffffffff fffff880`014d7b01 fffffa80`0978f1b0 : 0xffffffff`c0000005
fffff880`08626ce8 00000000`00000000 : ffffffff`ffffffff fffff880`014d7b01 fffffa80`0978f1b0 fffff8a0`14de3140 : nt+0x86739

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt+86739
fffff800`032cf739 44893498        mov     dword ptr [rax+rbx*4],r14d
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  nt+86739
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  ntoskrnl.exe
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
Have you made any major changes to the machine recently ? new hardware ? software.

I think it would not be a bad idea to at least run these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be

then these

https://www.malwarebytes.org/mwb-download/index.html

http://www.superantispyware.com/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleepingcomputer delete any rubbish found with the malware scans

NB If anyone is runningKaspersky security it may rant about ADW - just ignore it or disable it for awhile
Hi! Thank you for helping me! I've done both the scans you recommended and it showed that everything was fine. I haven't made any recent changes to my machine recently but after my BSOD I did notice that I needed to install a few windows updates and did so accordingly. Do you think this BSOD could have been caused by not having the latest updates installed?
My System SpecsSystem Spec
.

04 Sep 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Possible but not in any way definite this fault can as I said before have a multitude of causes software and hardware we just need to work through the machine to find if anything is out of whack. As you may recall I did mark WIN DRIVERS in red which could be just anything from drives to graphics.

Now run those malware scans as well - if you haven't already and please to make life a tad easier do this as we need to know what it is we are working with.

SYSTEM SPECS ADD IN

Can we have some systemspecs please as what you have posted gives us not that much (or anythingat all with some folks) to work with and given there are so many manufacturersof components and configurations that do influence what goes on within anygiven machine and OS.
System Info - See YourSystem Specs

The do this for starters



Using HW Info
PART A:
You can test the volts on the PSU with HW Info
HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right handwindow select Sensors and scroll down to the power section where you will seewhat the volts are doing see my pic. Now the section you want will be labeled -for example Asus boards usually have "Nuvoton" and Gigabyte boards"ITE" in any case the section you want will have Vbatt or VBAT in it(dead give away)
The original right hand window shows the machine running and is handy for thatbut for looking at the components in some detail close it and use the main lefthand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in andthen click on the individual component/s (it will highlight in blue) - in theright hand side will appear all sorts of details including brands speeds andother essential info that particular device. See pic for example.


I ask because the PSU is very overlooked when tracking down a fault and is maybe in a lot of cases the primary faulter.

When we get the specs back we can go on from there

My System SpecsSystem Spec
05 Sep 2015   #5
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Possible but not in any way definite this fault can as I said before have a multitude of causes software and hardware we just need to work through the machine to find if anything is out of whack. As you may recall I did mark WIN DRIVERS in red which could be just anything from drives to graphics.

Now run those malware scans as well - if you haven't already and please to make life a tad easier do this as we need to know what it is we are working with.

SYSTEM SPECS ADD IN

Can we have some systemspecs please as what you have posted gives us not that much (or anythingat all with some folks) to work with and given there are so many manufacturersof components and configurations that do influence what goes on within anygiven machine and OS.
System Info - See YourSystem Specs

The do this for starters



Using HW Info
PART A:
You can test the volts on the PSU with HW Info
HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right handwindow select Sensors and scroll down to the power section where you will seewhat the volts are doing see my pic. Now the section you want will be labeled -for example Asus boards usually have "Nuvoton" and Gigabyte boards"ITE" in any case the section you want will have Vbatt or VBAT in it(dead give away)
The original right hand window shows the machine running and is handy for thatbut for looking at the components in some detail close it and use the main lefthand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in andthen click on the individual component/s (it will highlight in blue) - in theright hand side will appear all sorts of details including brands speeds andother essential info that particular device. See pic for example.


I ask because the PSU is very overlooked when tracking down a fault and is maybe in a lot of cases the primary faulter.

When we get the specs back we can go on from there
Hi! I've added in my specs using that program that you recommended. Obviously, the program doesn't provide the info to fill in all of the fields in the spec page, so if you require anymore feel free to let me know.
My System SpecsSystem Spec
06 Sep 2015   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry late reply mate had to be off line yesrday.


Now that is good stuff at least we know what we are working with and all I need for the moment is that info as per the HW Info
My System SpecsSystem Spec
06 Sep 2015   #7
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Sorry late reply mate had to be off line yesrday.


Now that is good stuff at least we know what we are working with and all I need for the moment is that info as per the HW Info
No worries! Thanks for the help! Is this what you are after? If not feel free to let me know and Ill do my best to get the info that you need. Thanks!
My System SpecsSystem Spec
06 Sep 2015   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate that is good we are on he same page What you need to do is scroll down that right hand panel until you get to a section that has that reference to Vbatt or VBATT in it and it will usually be in a section titled as per my pic that title changes from brand to brand the important thing is that you see that Vbatt info it is the CMOS battery and it will show you the voltage on the different rails.

Post back pic of that section.
My System SpecsSystem Spec
06 Sep 2015   #9
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Ok mate that is good we are on he same page What you need to do is scroll down that right hand panel until you get to a section that has that reference to Vbatt or VBATT in it and it will usually be in a section titled as per my pic that title changes from brand to brand the important thing is that you see that Vbatt info it is the CMOS battery and it will show you the voltage on the different rails.

Post back pic of that section.
Isn't that already in the pic that I attached?
My System SpecsSystem Spec
07 Sep 2015   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No mate if I am seeing what you posted it is only showing me the CPU details I need that section as in this pic - you need to scroll down that right hand panel until you get to that section that has either Vbatt VBATT or something very similar. If you look it will show two different refs to the 3.3v rail - one is the CMOS battery hence Vbatt etc and the 3.3v rail that goes to the motherboard.

In my pic I have snipped out the scroll bar so at the very right hand side just like any window you open so use that to get to the refs I want. I've changed the pic to show you where that scroll bar will be found.
My System SpecsSystem Spec
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 BSOD when waking PC up from sleep mode




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