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Windows 7: BSOD Error (possibly Google Chrome?)

14 Sep 2015   #11
vbest

Microsoft Windows 7 Starter (32 Bit)
 
 

Is their any alternative fixes or shall I just give up?
I understand you are unable to do anything but is their any alternative methods?


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14 Sep 2015   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by vbest View Post
Is their any alternative fixes or shall I just give up?
I understand you are unable to do anything but is their any alternative methods?
I am trying to answer to your question technically.

The BSOD that you are having is a particular variant of stop 0x7F, called EXCEPTION_DOUBLE_FAULT. It may be a driver issue, and in that case the failing driver should be clearly visible in the dump data. But as we cannot read the dumps, we can neither accept nor reject this possibility.

Still, there is a way to deal with the driver related issues. Do the following:
  1. Go to the computer/motherboard manufacturer's site and download the drivers for your make/model. Get the network driver, at least.
  2. Perform a clean reinstall; and forget that you have a driver CD.
  3. Install the network driver (and any other driver you previously downloaded, if any).
  4. Set windows update to update the drivers automatically.
If still the same BSOD continues to occur, then a double fault is a hardware level fault, and you need to go for hardware troubleshooting.
My System SpecsSystem Spec
16 Sep 2015   #13
vbest

Microsoft Windows 7 Starter (32 Bit)
 
 

thanks for your response, but i didnt start my computer off as i should off as i didnt know what i was doing then and my computer is bad so there isnt a seperate drive for a clean reinstall, so what should i do now? should i just try to update them?
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 BSOD Error (possibly Google Chrome?)




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