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Windows 7: BSOD random, fresh windows install

07 Sep 2015   #1
RyeRye28

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD random, fresh windows install

I just did a fresh install of windows hoping itll stop my bsods. But it didnt, i've gotten 2 bsods since I did the fresh install of windows.

Anyways today I was playing league of legends and I got a random BSOD (like always) and before the BSOD a screen popped up for about 1 second and said hardware malfunction, and then it went to the BSOD screen, i couldn't read what all it said because it wasn't up long. Anyways i'm thinking its a hardware issue since I just did a fresh install of windows.

Any help with be greatly appreciated!


My System SpecsSystem Spec
.
08 Sep 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Ryan mate first up please see this and update the specs as it is very hard to diagnose anything without knowing what one is dealing with
System Info - See Your System Specs

Plus there are no dump files in that link you have so please see these and try again

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

&
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

I do see some problem devices in the msinfo file though - open it up go to components and then problem devices to see what the are..
My System SpecsSystem Spec
09 Sep 2015   #3
RyeRye28

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the reply.

Here are my specs (this is the computer I bought: iBUYPOWER Gamer Supreme TG978SLC Gaming PC - 3rd generation Intel Core i7-3770K 3.5GHz, 16GB DDR3, 1TB HDD, DVDRW, Dual AMD Radeon HD 7850, Windows 7 Home Premium 64-bit, Liquid Cooling at TigerDirect.com )

I changed the dump file to the small memory dump, is that what you wanted? And does that mean I have to wait for it to BSOD again to get the file?

I went to the msinfo, and I went to the problem devices and it says:
PCI Simple Communications Controller - The drivers for this device are not installed
Not available (PNP_Device_ID: IUSB3/Root_hub30/4&24618A5B&0) - The drivers are not installed
PCE Serial Port - The drivers for this device are not installed.

Thanks again for the help, im not very tech savvy hah
My System SpecsSystem Spec
.

09 Sep 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Ryan mate if you did the dumps again can you please post the zip for everything as per those forum tutorials I linked for you.

Meanwhile I shall and look at the gear you have.
My System SpecsSystem Spec
09 Sep 2015   #5
RyeRye28

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here you go, hopefully I did it right this time, i followed the instructions.


Also not sure if you want me to change the setting to a small memory dump, or the kernel one
My System SpecsSystem Spec
12 Sep 2015   #6
RyeRye28

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

bump please help, just had another one
My System SpecsSystem Spec
12 Sep 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry late reply Ryan now mate there are no BSOD dump files so I cannot analyze those.

However there are problem devise in the msinfo log and without going and Goolging those I would guess they are drivers for the USB and other ports. I will look later as I haven't been feeling that good and need a bit of rest but I will try. See pic for those devices.
My System SpecsSystem Spec
13 Sep 2015   #8
RyeRye28

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok I uploaded a new files, this one has some BSODs in it because I changed the setting. Let me know what you see.
My System SpecsSystem Spec
13 Sep 2015   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ryan there is a ref to the ntoskrnl.exe as in the readout here and it can be anything form software or hard ware. It is a very common issue that I don't like to see because it usually means a lot of digging around to find the problem.
Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: nt
FAULTING_MODULE: fffff80002e64000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55a6901f
READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 ffffffffffffffff 
FAULTING_IP: 
+1
ffffffff`ffffffff ??              ???
MM_INTERNAL_CODE:  0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff80002f54017 to fffff80002ed75c0
FAILED_INSTRUCTION_ADDRESS: 
+1
ffffffff`ffffffff ??              ???
STACK_TEXT:  
fffff880`0ad63778 fffff800`02f54017 : 00000000`00000050 ffffffff`ffffffff 00000000`00000008 fffff880`0ad638e0 : nt+0x735c0
fffff880`0ad63780 00000000`00000050 : ffffffff`ffffffff 00000000`00000008 fffff880`0ad638e0 00000000`00000000 : nt+0xf0017
fffff880`0ad63788 ffffffff`ffffffff : 00000000`00000008 fffff880`0ad638e0 00000000`00000000 0000000f`ffffffff : 0x50
fffff880`0ad63790 00000000`00000008 : fffff880`0ad638e0 00000000`00000000 0000000f`ffffffff 00000000`00000000 : 0xffffffff`ffffffff
fffff880`0ad63798 fffff880`0ad638e0 : 00000000`00000000 0000000f`ffffffff 00000000`00000000 ffffffff`ffffffff : 0x8
fffff880`0ad637a0 00000000`00000000 : 0000000f`ffffffff 00000000`00000000 ffffffff`ffffffff fffffa80`0cccd7f8 : 0xfffff880`0ad638e0

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt+735c0
fffff800`02ed75c0 48894c2408      mov     qword ptr [rsp+8],rcx
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt+735c0
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  ntoskrnl.exe
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
The first dump is also flagging this too see second readout
Code:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
So there is no other way than start with the basics and so I would suggest you try these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 (insafe mode is a wise way to go)



then these

http://www.superantispyware.com/

https://www.malwarebytes.org/lp/sem/5/?gclid=CJTmq6iGpscCFYqCvQodbfMN1A(free version and untick the trial option when it comes up

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(Anyone running Kasperskyinternet security will find it rants about ADW - ignore it or disable Kasperskywhile running ADW)
My System SpecsSystem Spec
13 Sep 2015   #10
RyeRye28

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'll try it. I'm not sure how it could be a software issue when I literally just reinstalled windows fresh. I'll check those out and report back
My System SpecsSystem Spec
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 BSOD random, fresh windows install




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