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Windows 7: screen is not visible clearly and shuts down

07 Sep 2015   #1
Yuvraj

windows 7 64 bit
 
 
screen is not visible clearly and shuts down

OS = windows 7
dell inspiron 15r N5010
4 years old.
I dont know what the hell is going on with my laptop.
Sometimes it works fine and sometimes there are vertical lines on my laptop.i have attached the file with this post.please do have a look and suggest how to solve the problem.
it would be a great help.
thank you


My System SpecsSystem Spec
.
08 Sep 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 


Hello and welcome Yuvraj mate in your dumps there is a problem with thegraphics



Code:
VIDEO_TDR_FAILURE (116)
Code:
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8002e3a4e0, Optional pointer to internal TDR recovery context(TDR_RECOVERY_CONTEXT).
Arg2: fffff880048a0d9c, The pointer into responsible device driver module (e.g.owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failedoperation.
Arg4: 0000000000000002, Optional internal context dependent data.






Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
Code:
FAULTING_MODULE: fffff8000284f000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  49f199cd

FAULTING_IP: 
atikmdag+12d9c
fffff880`048a0d9c 48895c2408     mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`02e659c8 fffff880`042eb054 : 00000000`00000116 fffffa80`02e3a4e0fffff880`048a0d9c 00000000`00000000 : nt+0x75b80
fffff880`02e659d0 00000000`00000116 : fffffa80`02e3a4e0 fffff880`048a0d9c 00000000`0000000000000000`00000002 : dxgkrnl+0x5d054
fffff880`02e659d8 fffffa80`02e3a4e0 : fffff880`048a0d9c 00000000`0000000000000000`00000002 00000000`00000000 : 0x116
fffff880`02e659e0 fffff880`048a0d9c : 00000000`00000000 00000000`0000000200000000`00000000 00000000`00000000 : 0xfffffa80`02e3a4e0
fffff880`02e659e8 00000000`00000000 : 00000000`00000002 00000000`0000000000000000`00000000 fffff880`042ead5e : atikmdag+0x12d9c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+12d9c
fffff880`048a0d9c 48895c2408     mov     qword ptr [rsp+8],rbx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmdag+12d9c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner


The suggested fix is to remove the Catalyst Control Centre and use only thedevice driver ie the graphics chip driver and not having much in the way of thesystem specs I can only say it will be one from here http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-intel-n5010/drivers which one is going to be decided by finding out what graphics is being used but going on the dump files looks as if to be an AMD set up

In any case mate could you update your specs to the forum post page that can be done by editing your own profile
System Info - See Your System Specs
My System SpecsSystem Spec
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