BSOD launching Evolve


  1. Posts : 4
    Windows 7 Home Premium 64 bit
       #1

    BSOD launching Evolve


    Hi guys, whenever I launch Evolve I get to the opening pawprint, then to one more screen and my computer freezes and then blue screens.

    I've ran an SFC, verified local files through steam, created another user account on windows to launch the game, and nothing works.

    I've attached the required file, please let me know any other information I should provide, and thank you for any help you can give me!
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Jake mate the dumps are pointing the finger at the CPU and I wouls like to see the temps on that device - run this and post back those temps please before we can go further https://www.piriform.com/speccy/download

    Code:
    Debugging Details:
    ------------------
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    STACK_TEXT:  
    fffff880`033775b0 fffff800`02acacb9 : fffffa80`0d2478d0 fffffa80`0ca7a040 00000000`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`03377ad0 fffff800`029abea7 : fffffa80`0d2478d0 fffff800`02a252d8 fffffa80`0ca7a040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`03377b00 fffff800`02913275 : fffff800`02a86d00 00000000`00000001 fffffa80`0d268850 fffffa80`0ca7a040 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`03377b40 fffff800`02889261 : fffff880`0104ce00 fffff800`02913250 fffffa80`0ca7a000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`03377b70 fffff800`02b1b73a : 010d0101`0d01010d fffffa80`0ca7a040 00000000`00000080 fffffa80`0ca64040 : nt!ExpWorkerThread+0x111
    fffff880`03377c00 fffff800`028708e6 : fffff880`030fb180 fffffa80`0ca7a040 fffff880`031060c0 01000201`00020100 : nt!PspSystemThreadStartup+0x5a
    fffff880`03377c40 00000000`00000000 : fffff880`03378000 fffff880`03372000 fffff880`03f8c740 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: AuthenticAMD
    IMAGE_NAME:  AuthenticAMD
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    IMAGE_VERSION:  
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:x64_0x124_authenticamd_processor_bus_prv
    FAILURE_ID_HASH:  {78c2f422-5335-4ef3-5cef-a28518da5023}
    Followup: MachineOwner
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    The temps are as follows (at idle)
    CPU: 22-33 C (the temperature varies)
    Motherboard: 33 C
    Graphics: 55 C
    HDD: 28 C
    SSD: 28 C

    The zip file contains a snapshot and it being saved as a txt file.
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Ok Jake the temps are really quite good so we can rule that problem source out. It just needs a bit more investigating though.

    So lets start with something really basic and let these run

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2

    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/

    http://www.bleepingcomputer.com/download/adwcleaner/

    ADW download from bleeping computer delete any rubbish found with the malware scans

    (NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

    Plus this



    Using HW Info

    PART A:

    You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download <download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE

    Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.

    See this for the rail voltage info

    http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

    The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel

    FOR OTHER COMPONENTS

    PART B:

    Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

    The readouts from this will let us know how good or bad the PSU is and because it is the one component that the machine cannot run without and is often overlooked as a causative area
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    I ran SFC, the disc check, and the anti-virus programs. The SFC and disc check didn't find anything. The AV found some small adware stuff but that's it. Evolve still doesn't work

    I'm not entirely sure what I should be providing, so please bear with me. My 3.3V, 5V, and 12V look to be within +- 5%, looking at the min and max (this only at idle though). I've attached 2 files, an image and a report in .html format. If you need more information, or prefer a different format just let me know.

    One more piece of information, think I forgot to upload in my profile, I have a SSD (my C: drive) and a HDD (my Z: drive). Windows is on my SSD, while Steam and Evolve are on my Z: drive.

    Lastly, thank you so much for helping. I really appreciate it. I've posted to 4 other places (including official 2k support) and either have got no help, or incredibly slow help.
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Ok Jake the volts are good and I think maybe it might be worth testing the CPU now - Prime95

    I think this is just going to be an elimination issue rather than stabbing at it.

    By the way could you let me know how you posted the HW Info text - I am very interested as it was an excellent readout and one method that I do not know of.:)
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    I'm still running prime95, but one of the first things that happened was

    [Sep 15 08:25] Worker starting
    [Sep 15 08:25] Setting affinity to run worker on logical CPU #1
    [Sep 15 08:25] Beginning a continuous self-test to check your computer.
    [Sep 15 08:25] Please read stress.txt. Choose Test/Stop to end this test.
    [Sep 15 08:25] Test 1, 26000 Lucas-Lehmer iterations of M12451841 using AMD K10 type-2 FFT length 640K, Pass1=640, Pass2=1K.
    [Sep 15 08:28] FATAL ERROR: Rounding was 0.5, expected less than 0.4
    [Sep 15 08:28] Hardware failure detected, consult stress.txt file.
    [Sep 15 08:28] Torture Test completed 0 tests in 2 minutes - 1 errors, 0 warnings.
    [Sep 15 08:28] Worker stopped.

    There's still a bunch more tests to go, I think, but I figured I'd point that out now.

    And for the report in Hwinfo, you just go to "save report" near the top left. I saved it as a HTML, but there are a few other options.
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #8

    Ok Jake I think maybe the test has to finish and then we can have a look at what is going on. It is interesting though that there is an error in there though I ma not sure just what that means to be honest.

    And for the report in Hwinfo, you just go to "save report" near the top left. I saved it as a HTML, but there are a few other options.
    Thanks for that too:)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:38.
Find Us