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Windows 7: Constant crashing BSOD, drivers failing, slow mouse during app crash

02 Oct 2015   #21
fr3nchy

windows 7 Professional SP1 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Try the most recent one, if it doesn't help try an older.
I'm not sure what the model number or chipset the athrx driver needs, i dont even know where to start with that page.


My System SpecsSystem Spec
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02 Oct 2015   #22
axe0

Windows 10 Pro
 
 

Please use the tool again and upload the zip file.
The information that is needed to help you with it cannot be accessed, because in both uploaded zip files the msinfo32.nfo file is corrupted.
My System SpecsSystem Spec
02 Oct 2015   #23
fr3nchy

windows 7 Professional SP1 64bit
 
 

I'm sorry which tool, axe? the dm log collector or the MGADiag?
Mean time I did Both just in case:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-23BKG
Windows Product Key Hash: Y3/yg4h9Z8PdCVgGpqKWROUKY1g=
Windows Product ID: 55041-091-6456687-86313
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {EBF7CEC5-68AC-4DAF-8331-DA6A48014545}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EBF7CEC5-68AC-4DAF-8331-DA6A48014545}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-091-6456687-86313</PID><PIDType>6</PIDType><SID>S-1-5-21-1024984512-3158142407-3721388370</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P3.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20140416000000.000000+000</Date></BIOS><HWID>C5D53407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-091-645668-03-1033-7600.0000-1722014
Installation ID: 020303396743672446247853554673206515245012696094222920
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 23BKG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/2/2015 3:05:54 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:30:2015 17:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAgADAAAAAQABAAEAHKImUeLydMTCvwKxGL5CNrL7jDNURO+NOmsAPw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		OEMMCFG.
  FPDT			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			INTEL		CpuPm
  EINJ			AMI		AMI EINJ
  ERST			AMIER		AMI ERST
  HEST			AMI		AMI HEST
  BERT			AMI		AMI BERT
  BGRT			ALASKA		A M I
My System SpecsSystem Spec
.

03 Oct 2015   #24
axe0

Windows 10 Pro
 
 

I meant the dm log collector, but forgot you also had used the MGADiag.

This is very odd, the file doesn't contain anything.
Please try following
  • Press windows logo + r
  • Type "msinfo32.exe" (without quotes) and press enter
  • Check a few categories to make sure there is information
My System SpecsSystem Spec
03 Oct 2015   #25
fr3nchy

windows 7 Professional SP1 64bit
 
 

the seatools finished its fix all scan thing.
i checked msinfo different categories, and it doesnt seem to be blank. checked irqs, i/o and every other subcategory and the info seems to all be there. whats next?
My System SpecsSystem Spec
04 Oct 2015   #26
axe0

Windows 10 Pro
 
 

Please make a screenshot of the information from the driver in the msinfo32.nfo file.
You can find the driver, athrx.sys, in the part Components -> Network -> Adapter.

It might be searching a little as Windows 7 has a lot of built-in network drivers.
My System SpecsSystem Spec
04 Oct 2015   #27
fr3nchy

windows 7 Professional SP1 64bit
 
 

here's the screenshot. the BSOD caused by athrx is fairly common so it would be great to fix this.
My System SpecsSystem Spec
04 Oct 2015   #28
Laith

Windows 10 Professional x64
 
 

Yup, it is definitively outdated, update the driver.
My System SpecsSystem Spec
04 Oct 2015   #29
axe0

Windows 10 Pro
 
 

Please check either Atheros or Qualcomm(Scroll down for product support) for driver updates.

I hoped to see in the name either Atheros or Qualcomm to give a specific source for the driver.
I am very sorry for this, but you'll have to search for the drivers
My System SpecsSystem Spec
04 Oct 2015   #30
fr3nchy

windows 7 Professional SP1 64bit
 
 

I narrowed down the issue to my PCIe Wireless card. went to the manufacturers website and found a driver installer for my model, i looked inside the files and found a athryx.sys file that is up to date. how do use that to update the driver? i already tried the included installer executable and rechecked the msinfo files and the driver version was still out of date.
My System SpecsSystem Spec
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 Constant crashing BSOD, drivers failing, slow mouse during app crash




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