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Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION (atikmdag.sys)

24 Sep 2015   #31
Josiah

Windows 7 Ultimate x64
 
 

if my computer gets too hot should i stop the test, as the warning said?


My System SpecsSystem Spec
.
24 Sep 2015   #32
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Josiah View Post
if my computer gets too hot should i stop the test, as the warning said?
Yes, you should stop the test if the GPU gets too hot.
But that might indicate a cooling problem.

Do you know the general temperature of too hot?
My System SpecsSystem Spec
24 Sep 2015   #33
Josiah

Windows 7 Ultimate x64
 
 

im sorry i cant run furmark upon running it, it says could not intialize zoom gpu bye!
My System SpecsSystem Spec
.

24 Sep 2015   #34
axe0

Windows 10 Pro
 
 

Please download and install Speccy.
When installed and opened, click 'file' in the upper corner left and click 'save snapshot'.
Please post the snapshot.

Please try to remove and reseat the GPU properly.
My System SpecsSystem Spec
24 Sep 2015   #35
Josiah

Windows 7 Ultimate x64
 
 

alrighty so i took the screenshot of speccy which is posted here...and as to reseating the gpu i really dont know how to do that...
My System SpecsSystem Spec
24 Sep 2015   #36
axe0

Windows 10 Pro
 
 

Cut off the power of your computer and press the on/off button a few times a few seconds so there is no power in the computer anymore.
Make sure you have grounded yourself BEFORE opening your computer to prevent any damage to the components.
Open the case, take the GPU carefully out and put it properly back in.

It is of course a little more detailed then I write and I need the specs of your pc (instead of your laptop) to help you better.
But globally is this pretty much it of what you have to do to reseat the GPU, as far as I know.
My System SpecsSystem Spec
24 Sep 2015   #37
Josiah

Windows 7 Ultimate x64
 
 

u need the specs of my PC? u mean like the hardware of my laptop instead of the software...and i really dont know what the GPU looks like
My System SpecsSystem Spec
24 Sep 2015   #38
axe0

Windows 10 Pro
 
 

Please fill in your system specs
Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

My System SpecsSystem Spec
24 Sep 2015   #39
Josiah

Windows 7 Ultimate x64
 
 

heres my system specs u wanted
My System SpecsSystem Spec
24 Sep 2015   #40
axe0

Windows 10 Pro
 
 

Alright, thank you for the system specs.

This might be a little bit more difficult, because you have 2 GPU's of AMD and we do not know if both or if only 1, which of the 2 is causing it.
Please try to disable a GPU and see what happens.
My System SpecsSystem Spec
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 BSOD SYSTEM_SERVICE_EXCEPTION (atikmdag.sys)




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