BSOD SYSTEM_SERVICE_EXCEPTION (atikmdag.sys)

**axe0** · 02 Oct 2015

Please use the tool again and upload the zip file.

Josiah · 03 Oct 2015

Bro...i have a question....could my BSOD be due to a faulty installation of my OS...because i was speaking to one of my friends who are professionals and he said it may be my faulty OS...because for a while, whenever i install windows, i just let it overwrite the other windows and i would just delete the Windows.Old folder... is this the incorrect way to do it..because i saw other people format the drive before they install windows...is that how its suppose to happen?

**axe0** · 03 Oct 2015

Removing the windows.old folder via disk cleanup is a normal way to do it.
When people format their hard drive before installing then it is for preventing any mistakes when installing.

I have always let my installation disk overwrite the previous installation, removed the previous installation with disk cleanup and never had a problem with it.

Your friends are professional?
In what part exactly?

Josiah · 03 Oct 2015

he owns a business with repairing computers both hardware and software, selling computers and offering advice... i wouldve given this laptop to him to fix but he has a lot of work to do and i didnt want to add to his workload

**axe0** · 03 Oct 2015

Because the GPU's haven't been ruled out yet, I cannot say if it is windows or the GPU's itself for sure.
You could of course try a clean install of Windows, but if you then still get a crash, it is definitely hardware.

Since a clean install of the drivers didn't help either, my guess would be that 1 of the GPU's (or both) is / are damaged.

Josiah · 03 Oct 2015

you're possibly right... ill have my laptop checked out by my friend soon, and ill let you know what he says or what he did

Josiah · 10 Nov 2015

Hey! Me Again (sorry for delay)
turns out the computer itself was faulty...when i say that i mean that the drivers were not compatible with that computer...and it was beyond repair unless i bought a new MotherBoard...so i decided it wasnt worth it...and i bought a new computer...i did this after consulting 3 computer technicians... SO CHEERS MATE! IM GLAD THAT YOU HELPED ME ALTHOUGH THE COMPUTER WAS UNFIXABLE WITHOUT NEW PARTS! SO THANK YOU!!!!