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Windows 7: Random BSoD for atikpmag.sys or atikdmag.sys

22 Sep 2015   #1
galaxytwirl

Windows 7 Ultimate x86
 
 
Random BSoD for atikpmag.sys or atikdmag.sys

Hi everyone! Recently, I have been getting BSoD screens randomly when I am using my Asus F8V laptop. I have re-formatted the computer, thinking that it may be a software conflict, but this problem crops up from time to time.

This problem occured suddenly and has recurred since last Friday, when the first BSoD related to atikpmag.sys or atikdmag.sys surfaced. After the BSoD, my computer will automatically restart, but the screen goes black, and I can only read via an external monitor (thank goodness my VGA port was still working).

I booted into Safe Mode and disabled the "ATI Mobility Radeon HD 3400 Series" driver and rebooted the computer and my screen lit up normally as usual and my computer is working fine now (except that the words are a bit blurry), and the maximum resolution I can set to is 1024X768.

I am suspecting my graphics card to be faulty, since a reformat does not seem to resolve the problem, and my laptop is about 6 years old, as its manufacturing year was 2009.

I have attached a .zip folder in this thread and hopefully, my problem can be resolved (without buying a new graphics card). HAHA!

Thank you very much to everyone who has helped me. As this is the first time I am posting in this forum, please do forgive me if I had done anything incorrectly.

Thank you once again!


My System SpecsSystem Spec
.
26 Sep 2015   #2
axe0

Windows 10 Pro
 
 

Hi galaxytwirl,

Welcome to the 7forums.

Please use the tool again and upload the zip file.
There are lots of files missing.
My System SpecsSystem Spec
26 Sep 2015   #3
galaxytwirl

Windows 7 Ultimate x86
 
 

Hi axe0. Thank you for your reply.

Oh dear. I can't seem to find the .dmp files in my minidump folder. I think I may have accidentally cleared them while using CCleaner or Disk Cleanup.

I'm so sorry about this.

If my computer BSoDs again, I shall post the files here again. I am really sorry about this.

Thank you!
My System SpecsSystem Spec
.

26 Sep 2015   #4
galaxytwirl

Windows 7 Ultimate x86
 
 

My computer BSoD-ed again in less than 2 hours after I have posted the above.

My screen become a warp of colors, though it is mostly black blocking most parts of my Chrome browser, so much that I cannot make out anything on my screen. My mouse hanged too, and the display tried to restart itself for a few times before my computer gave up and issued a BSoD.

I have uploaded the zip again at the bottom.

Thank you once again!
My System SpecsSystem Spec
27 Sep 2015   #5
axe0

Windows 10 Pro
 
 

Please move some files from D partition to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space so Windows can do its thing in the background.
warning   Warning
Less free space could cause BSOD's
.

Please remove every item from the startup except for your AV
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble.

Please check your manufacturer for AMD driver updates.
The AMD Video driver has been flagged.
Code:
1: kd> lmvm atikmdag
start    end        module name
92038000 9254d000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Aug 18 05:03:58 2009 (4A8A1A1E)
    CheckSum:         004CDCF2
    ImageSize:        00515000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
27 Sep 2015   #6
galaxytwirl

Windows 7 Ultimate x86
 
 

Thank you, axe0.

I have updated my ATI drivers using the AMD Auto Detect Utility, and freed up some space on my D: drive by moving some files to my other partition.

I shall observe my computer for the next 7 days and see what happens.

Thank you very much, once again, for your help.
My System SpecsSystem Spec
27 Sep 2015   #7
axe0

Windows 10 Pro
 
 

You're welcome

Let me know how it goes
My System SpecsSystem Spec
30 Sep 2015   #8
galaxytwirl

Windows 7 Ultimate x86
 
 

Hi axe0 and users of the forum. I am back, with bad news.

My com BSoD-ed again with atikmdag.sys. I shall post the zip file again later when I return home as I am working on an important now and I cannot afford my computer to fail me (at least for now) and I don't have an external monitor to save me. So sorry about this.

However, I observe some weird things on my computer, but I am not sure if it is due to a failing graphics card or monitor screen on my laptop.

1. Sometimes when I start my computer, everything boots normally except for the screen, which remains black.

2. I have to restart my computer several times before I can get the screen to be turned on, but sometimes my screen looks really weird, as seen from the images below. For privacy reasons, I have cut out my name from the login screen.

3. The problem of having a black screen at startup seems to be occuring much more frequently as of today, as even when I have disabled my ATI HD 3470 graphics driver, I still have the issue of not getting my screen to turn on when my computer starts.

4. I have tried to remove my graphics card and start the laptop, but my laptop hangs a short while after booting it up.

I shall attach images of both the BSoDs and weird features on my screen. Please do help me diagnose my problems! I am really worried because I really can't have this computer fail me. Thank you so much!
My System SpecsSystem Spec
30 Sep 2015   #9
axe0

Windows 10 Pro
 
 

Please note the temperatures of your GPU when idle and under load.

You have updated your driver via the AMD update program, came this from your manufacturer?
Because you have a laptop, it is very important to update via your manufacturer.
My System SpecsSystem Spec
30 Sep 2015   #10
galaxytwirl

Windows 7 Ultimate x86
 
 

I see. Thank you.

May I ask, how do I check the GPU temperature when under load?

Oh dear. I think I updated it through the main ATI website. It may be why I am experiencing this problem.. Hmm.. Maybe I can uninstall and reinstall the drivers. :/

I have disabled my ATI graphics card and according to Speccy, the temperature of my motherboard is about 67 to 70 Celsius, while my CPU temperature is about 57 to 60 Celsius. My hard disk is about 47 Celsius.

I will re-enable my graphics card when I get home and update here again.

Thank you!
My System SpecsSystem Spec
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 Random BSoD for atikpmag.sys or atikdmag.sys




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