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Windows 7: "memory_corruption" BSOD Unexepected

27 Sep 2015   #1
kaustubhladia

Windows 7 Home Premium 64 bit
 
 
"memory_corruption" BSOD Unexepected

Hi,

I have a Dell N5110 laptop with Windows 7 Home Premium 64bit, and got this BSOD for the first time today out of nowhere.
On analysis of the crash dump (.dmp) file through WinDbg, it shows that it was caused by memory_corruption with bugcheck code 0x9F.

I have attached the .dump-file here: Attachment 372458
I have attached the BSOD report here:Attachment 372459

I ran antivirus/spyware scans and found no problems.
Is this due to a driver issue? Is it due to a usb port that I use to charge my phone?

I have to get this problem fixed, but can't figure out the problem. Please provide troubleshooting steps.

Thank You,
Kaustubh


My System SpecsSystem Spec
.
27 Sep 2015   #2
axe0

Windows 10 Pro
 
 

Hi kaustubhladia,

Welcome to the 7forums.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.

Please follow the AVAST uninstall instructions for removing AVAST.
Code:
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
The Intel Graphics driver has been flagged, please check your manufacturer for driver updates.
Code:
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04a3d000 fffff880`055e55c0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sun Apr 10 20:50:59 2011 (4DA1FC13)
    CheckSum:         00BB0A9F
    ImageSize:        00BA85C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
27 Sep 2015   #3
Laith

Windows 10 Professional x64
 
 

Also run MemTest86+, It must be MemTest86+. RAM - Test with Memtest86+
My System SpecsSystem Spec
.

27 Sep 2015   #4
kaustubhladia

Windows 7 Home Premium 64 bit
 
 

Hi,

Thanks for reply. I will install the latest updates from windows.

Could you please indicate from which files in the BSOD report, did you find errors in the Avast antivirus and the Intel graphics driver?

I saw another older post which had almost same BSOD caused by memory_corruption with bugcheck code 0x9F. In there the driver issue was identified to be because of the Bluetooth driver: "memory_corruption" BSOD out of nowhere.
So similarly, can the driver be identified from my crash dump file?
My System SpecsSystem Spec
27 Sep 2015   #5
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by kaustubhladia View Post
Hi,

Thanks for reply. I will install the latest updates from windows.

Could you please indicate from which files in the BSOD report, did you find errors in the Avast antivirus and the Intel graphics driver?

I saw another older post which had almost same BSOD caused by memory_corruption with bugcheck code 0x9F. In there the driver issue was identified to be because of the Bluetooth driver: "memory_corruption" BSOD out of nowhere.
So similarly, can the driver be identified from my crash dump file?
The dump from last month only said a few things about your network driver(s).
Because you have 2 dumps in the zip file, it is pretty clear.
It is the dump file from today that reported the drivers.
My System SpecsSystem Spec
27 Sep 2015   #6
kaustubhladia

Windows 7 Home Premium 64 bit
 
 

Hello axe0,

So if the errors with the Avast antivirus and the Intel graphics driver were identified from todays crash dump file. I couldn't find aswSnx.sys and igdkmd64.sys mentioned anywhere in this file.

So could you please indicate from where in the dump file is this mentioned?

Thank You
My System SpecsSystem Spec
27 Sep 2015   #7
axe0

Windows 10 Pro
 
 

Please read this tutorial WinDBG, The basics for debugging - Windows 10 Help Forums

The tutorial will guide you to it.
My System SpecsSystem Spec
27 Sep 2015   #8
Laith

Windows 10 Professional x64
 
 

Please run MemTest86+ for at least 8 passes.
My System SpecsSystem Spec
27 Sep 2015   #9
kaustubhladia

Windows 7 Home Premium 64 bit
 
 

Hello Axe0,

Thanks for the tutorial. I am now able to follow the suggestions you had earlier given.

For the Avast Antivirus, do I need to uninstall and reinstall it, or install some other program like Microsoft security essentials?
For the Intel Graphics driver do I need to upgrade from the current Intel HD graphics Family driver ver. 8.15.10.2361 to Intel HD Graphics 3000 Driver ver 9.17.10.2843, A01 through the Dell support website?

Also is it possible to instead do a system restore to a point before today's BSOD (it will undo Adobe Flash player and Divx updates) to fix the problem?

Thank You
My System SpecsSystem Spec
27 Sep 2015   #10
axe0

Windows 10 Pro
 
 

Revert back to essentials for now.

Install the drivers from your manufacturer
My System SpecsSystem Spec
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 "memory_corruption" BSOD Unexepected




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