Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when starting certain programs (Skype etc)

29 Sep 2015   #1
Zyfler

Windows 7
 
 
BSOD when starting certain programs (Skype etc)

I recently just built my PC yesterday, installed all of the drivers from their respective sites, windows update and related things. Now, when I start up Skype, my screen turns black, and then turns back on with a notification in the windows tray saying that the AMD display drivers has crashed and recovered. If I close Skype and start Skype again, I would receive a BSOD with the error 'atikmpag.sys'

OS: Windows 7 SP1 64-bit Specs: ASUS H81I-Plus iITX
Intel i3-4160
ASUS Radeon R7 260X
Corsair Vengeance Pro 1600MHz 8GB (4x2)
Western Digital Caviar Blue 1TB 64MB
Corsair CX500M 500W Bronze 80+

I've attached the zip file of the .dmp file along with the post. Thanks in advance for the help

Edit: Did sfc scan, went fine with no errors.


My System SpecsSystem Spec
.
29 Sep 2015   #2
axe0

Windows 10 Pro
 
 

Hi Zyfler,

For a full analyse please read BSOD Posting Instructions

The cause is your AMD Video driver.
Please use Display Driver Uninstaller to remove everything from AMD and install new drivers
Code:
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

2: kd> lmvm atikmpag
start             end                 module name
fffff880`04626000 fffff880`046ce000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Aug 04 03:42:28 2015 (55C01884)
    CheckSum:         000AF3B6
    ImageSize:        000A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
29 Sep 2015   #3
Zyfler

Windows 7
 
 

I've reinstalled my drivers using DDU, including ticking 'remove AMD folder in C:', and installing the newest version taken from the AMD site, the error still persists. I've caused the BSOD to repeat by opening Skype twice.

Edit: The 'BSOD Posting Instructions' link you sent me didn't work, I am sorry if I posted the information wrongly.

Edit2: I searched on the posting instructions and followed them, the proper zip file is now attached.

Edit3: Sorry on the information given, I missed out on the PSU, just added it in.
My System SpecsSystem Spec
.

29 Sep 2015   #4
axe0

Windows 10 Pro
 
 

Thank you for reporting the broken link, I'll edit it within a 10 minutes and check the zip file
My System SpecsSystem Spec
29 Sep 2015   #5
axe0

Windows 10 Pro
 
 

Please remove any dust inside your pc properly.
If it doesn't help, note the temperatures of your gpu when idle and under load.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.
My System SpecsSystem Spec
29 Sep 2015   #6
Zyfler

Windows 7
 
 

It is actually a new build, less than a day old, nevertheless, I went ahead and clean out any traces of dust I can find. GPU temps are hovering around 40 degrees celcius when idle.

I uninstalled the drivers once again, and installed an earlier version of the AMD drivers from one year ago, and Skype doesn't crash for me when I start it up now, I will keep you informed if any BSOD occurs, thank you for the help.
My System SpecsSystem Spec
29 Sep 2015   #7
axe0

Windows 10 Pro
 
 

Good to hear
If you get any crash, please use the tool and upload the zip file.

You're welcome
My System SpecsSystem Spec
Reply

 BSOD when starting certain programs (Skype etc)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Skype will block local calls in India starting November 10th
Read more...
News
Internet Disconnection Problems using programs such as Skype
So, I've had my laptop since around March of last year and I haven't really had many problems with it. The main problems I've been experiencing lately is getting randomly disconnected from the internet while on Skype and other miscellaneous programs. For example, if I'm on Skype while on a...
Network & Sharing
Windows 7 lowers game sound when starting skype call
I have an issue where starting a call on skype (or using mumble, teamspeak etc) makes the sounds of games, music players and whatnot mute. I have read a lot of posts on several forums saying that I should just go to the communications tab in "sound" and select "Do nothing"... This does absolutly...
Sound & Audio
BSOD when starting certain programs, error 0x0000008E (0xC0000005, 0x8
Can anyone tell anything from the dump files? Problem appeared out of the blue, system had been working fine.
BSOD Help and Support
BSOD when starting some programs
Sometimes when loading Unity (uses graphics card) I'll get a blue screen, but not always. I've been playing games fine. Sometimes loading Firefox it'll say it's "stopped working", but it'll work after that. I noticed my sound icon red-x'd yesterday, but Windows fixed it by restarting the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App