Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD on fresh PC build.

29 Sep 2015   #1
lewishead

Windows 7 64 bit
 
 
Random BSOD on fresh PC build.

I'm writing on behalf of my girlfriend who is very new to computers. She got a new PC recently and has been having random BSODs that can happen 1 - 2 times a day or so. Also worthy of mention is that the drives (windows SSD, second hdd, and DVD) sometimes stop responding and aren't recognised by the motherboard for as long as 5 minutes. I have tried a lot of things already and want to see if the DMP files will hold any value. All help is greatly appreciated.


My System SpecsSystem Spec
.
30 Sep 2015   #2
axe0

Windows 10 Pro
 
 

Hi lewishead,

Welcome to the 7forums.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:


If after installing all updates from Windows Update you still experience (a) BSOD('s), please check {windows partition}\windows\minidump and check if there are any dump files saved.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial
There are some updates which might solve this problem but are not installed.
My System SpecsSystem Spec
02 Oct 2015   #3
lewishead

Windows 7 64 bit
 
 

Well, been pretty busy with the problem over the last few days. Initially I did what you said and tried Windows update, there were infact many updates to install but adding them seemed to create more instability. And finally it would fail to install updates making it impossible to get completely up to date. I decided to try a reformat, (as well as many other things) and the issue of the SSD, HDD, and DVD drives not being recognised at random times is continuing, and the updates are still having problems but managed to get 200 or so installed fine. Still getting blue screens, and windows starting with the white underscore in the top left at times (when HDD is picking up). I will attach more dump files using the DM log collector, if you need files zipped from the windows/minidump folder as suggested I can also do that too.

Thanks very much.
My System SpecsSystem Spec
.

02 Oct 2015   #4
axe0

Windows 10 Pro
 
 

Please try to get the security updates first, these are right now most important.
Please download and install Malwarebytes free (Uncheck trial version in the installation process).
When Malwarebytes is installed, run a full scan with Malwarebytes, your AV and run Adwcleaner

Please make sure your BIOS has the newest version.

Please test your hard drives.



Random BSOD on fresh PC build. Diagnostics Test Random BSOD on fresh PC build.
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk Disk Check
My System SpecsSystem Spec
02 Oct 2015   #5
lewishead

Windows 7 64 bit
 
 

Thanks for the reply, I will try these steps and report back. Out of curiosity, is there any place to download all the security updates manually? Those were the ones that seemed to be failing regularly.
My System SpecsSystem Spec
02 Oct 2015   #6
axe0

Windows 10 Pro
 
 

From Microsoft site you can manually install the updates.

As you say you have problems installing updates, please try following
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
My System SpecsSystem Spec
02 Oct 2015   #7
lewishead

Windows 7 64 bit
 
 

Can confirm that it did say "Windows Resource Protection did not find any integrity violation". Will now try updates and mwb.
My System SpecsSystem Spec
03 Oct 2015   #8
axe0

Windows 10 Pro
 
 

Let me know how it goes
My System SpecsSystem Spec
03 Oct 2015   #9
lewishead

Windows 7 64 bit
 
 

Tried to get the security updates, managed to install a few but the computer is having a lot of problems
installing them. Updates would fail pretty consistently and sometimes not finish checking at all.
I tried pretty much every solution to this I could find, but something was wrong with the installation,
as when booted into safe mode, with the manual install files, it would just hang at searching (
for versions potentially on the computer) and never go any further. Also worth noting is that updates also
would sometimes cause crashes, but there was some more stability after some updates managed to install.


Everything else you listed was tried, as well as many other things, hdd came back fine, ssd from corsairs
testing software came back fine, malwarebytes came back clean, and bios was already newest as it was one
of the first things I tried.

I'm beginning to think there is something wrong with the mobo, because all the symptoms point towards bad
sata controller activity, and losing connection to the HDDs, as well as very rarely just going to a black
screen whilst maintaining power as if the graphics card stopped providing a feed to the screen. Programs
are currently having a hard time installing, and even getting the dmp files over skype for me to post is
now giving errors.

What would you suggest next?
My System SpecsSystem Spec
03 Oct 2015   #10
axe0

Windows 10 Pro
 
 

This indeed sounds like your mobo is failing.
Replace the mobo to test if it is the cause, the only possible test method unfortunately.
My System SpecsSystem Spec
Reply

 Random BSOD on fresh PC build.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD often and totally random. fresh build
new here, but after a few days i am kind of frustrated and asking for some help. this is a fresh build me and my brother put together after my laptop motherboard got a short. we are both experienced in building computers, been doing it for around 15 years now. not regularly but every few years or...
BSOD Help and Support
BSOD on a fresh build pcw.sys
I just installed a fresh install because I couldn't figure out the BSOD causes on my old build. New install is pretty basic, but I just can't get a stable system to save my life. WhoCrashed suggest its a driver issue, but could it be a hardware problem? Memory and HDD tested fine. It...
BSOD Help and Support
Random BSOD's since fresh build. Error 0x0000001e.
Hello everyone. I built a computer about a month ago and ever since the first attempt to install windows it has been giving me blue screens. The computer is working someone fine most of the time now, but still has a daily to twice a day blue screen error. I have done everything that google has...
BSOD Help and Support
Help! Random Reboots Win 7 x64 Fresh Build
I have been experiencing random reboots with my fresh Win 7 x64 build. I am suspecting either a bad ram sticks or ATI video card issue. If someone can help pinpoint what is causing the random reboots, that would be appreciated. I have attached the minidump and performance report logs. Build:...
BSOD Help and Support
Random Blue Screens on fresh(er) Computer Build
Hi everyone, I'm new to the forum but from what I can tell this should be a good experience! :D Anyways... current specs are ASUS Sabertooth 990FX AMD Phenom 2 X6 1100T (3.3Ghz) 16 GB Corsair Vengeance (4 X 4GB) HIS Radeon HD 6950 2GB (Dirt3 Edition) Crucial 64 GB SSD (Main / OS & Office)...
BSOD Help and Support
Random BSOD - Fresh install, fresh system
Hi. I have installed a whole new windows 7 pro x64. My new mobo an ASus p5e3 pro along with new ram pc12800 gskill 2x2 ddr3 (running in 1066mhz due to my q6600) Everythingi s running perfectly...except some random BSOD. 4 total this week. I have posted a pack of dump file in here, the last 4...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App