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Windows 7: BSOD Windows 7

29 Sep 2015   #1
kieron22

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 
BSOD Windows 7

Hi, I'm getting the BSOD problem with my destop. It happened once a few weeks ago and then it stopped, but over the past few days it started occuring again. So far it has happened when I'm watching movies and whrn the pc is just left switched on. See attached for the .zip file from the DM Log collector. Any help would be greatly appreciated.


My System SpecsSystem Spec
.
30 Sep 2015   #2
axe0

Windows 10 Pro
 
 

Hi kieron22,

Welcome to the 7forums.

Please read BSOD Posting Instructions & How to upload files

Please check {windows partition}\windows\minidump and check if there are any recent dump files saved.
Your uploaded dump files are a few years old.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial
My System SpecsSystem Spec
30 Sep 2015   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep welcome kieron22 mate the dumps you have sent through as axe has asked - usually you configure the dumps and then post them as it looks like you have done - contained a dump that is pointing the finger at your USB ports and is most likely a driver but unfortunately you have not sent any system specs so we cannot go looking for that driver.

Please do this System Info - See Your System Specs

Plus where did you get that copy of Windows because the build is wrong it should be 7601 SP1 not 7600.
Service Pack 1 (SP1) is essential to have the system work properly and you may have one of the old original copies that needed SP1 to be added ( I did on a couple of occasions before they realized the system had bugs that need fixing ) and sadly many counterfeiters sell on pirated copies to unsuspecting buyers too

Code:
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Now the USB dump (the ntosknl.exe is a very common dump too and it usually takes some tracking down because it can be anything from hard to soft ware).

Code:
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
*** WARNING: Unable to verify timestamp for USBPORT.SYS
*** ERROR: Module load completed but symbols could not be loaded for USBPORT.SYS


Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: usbhub
FAULTING_MODULE: fffff8000364a000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc2d
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff880052da7fa to fffff800036ba740
STACK_TEXT:  
fffff880`009e2718 fffff880`052da7fa : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000006 : nt+0x70740
fffff880`009e2720 00000000`000000fe : 00000000`00000008 00000000`00000006 00000000`00000006 fffffa80`06190b20 : usbhub+0x17fa
fffff880`009e2728 00000000`00000008 : 00000000`00000006 00000000`00000006 fffffa80`06190b20 fffffa80`056e4000 : 0xfe
fffff880`009e2730 00000000`00000006 : 00000000`00000006 fffffa80`06190b20 fffffa80`056e4000 fffff880`009e2760 : 0x8
fffff880`009e2738 00000000`00000006 : fffffa80`06190b20 fffffa80`056e4000 fffff880`009e2760 fffffa80`039db788 : 0x6
fffff880`009e2740 fffffa80`06190b20 : fffffa80`056e4000 fffff880`009e2760 fffffa80`039db788 ffffffff`dc3a58a0 : 0x6
fffff880`009e2748 fffffa80`056e4000 : fffff880`009e2760 fffffa80`039db788 ffffffff`dc3a58a0 00000000`00000000 : 0xfffffa80`06190b20
fffff880`009e2750 fffff880`009e2760 : fffffa80`039db788 ffffffff`dc3a58a0 00000000`00000000 00000000`23c7af16 : 0xfffffa80`056e4000
fffff880`009e2758 fffffa80`039db788 : ffffffff`dc3a58a0 00000000`00000000 00000000`23c7af16 00000000`23c5a760 : 0xfffff880`009e2760
fffff880`009e2760 ffffffff`dc3a58a0 : 00000000`00000000 00000000`23c7af16 00000000`23c5a760 fffffa80`06190cf8 : 0xfffffa80`039db788
fffff880`009e2768 00000000`00000000 : 00000000`23c7af16 00000000`23c5a760 fffffa80`06190cf8 fffffa80`061914a8 : 0xffffffff`dc3a58a0

STACK_COMMAND:  kb
FOLLOWUP_IP: 
usbhub+17fa
fffff880`052da7fa ??              ???
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  usbhub+17fa
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  usbhub.sys
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner

But in any case specs please as we cannot work not knowing what we are working with.
My System SpecsSystem Spec
.

30 Sep 2015   #4
kieron22

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

First off thank you guys for the feedback.

1) I have added the pc specs, sorry about not having it at first things were going a bit crazy with the desktop
2) I checked the instructions on how to configure the dump and everything on my PC was set just like in the instructions.
3) In terms of the OS, someone built the system for me and did everything, however I do have the Windows 7 CD from another computer that I bought, should I just reinstall with that CD?
4) I checked in the Minidump folder and I found a few files, one of them as recent as yesterday (see attached)
5) The latest event is that this morning I went to turn on the PC and it failed and Startup repair was launched and it did some repairs, I haven't had any BSOD's so far. And I have also been getting some pop up notifications about different exe. that are corrupt:

The first one that came up is DropboxUpdate.exe - Corrupt File : The file or directory C:/$Secure is corrupt and unreadable. Please run the Chkdsk utility

Second one is AcroMissingCompWClass: AcroRd32.exe - Corrupt File : The file or directory C:/$Secure is corrupt and unreadable. Please run the Chkdsk utility

Thanks again for the help.

Attachment 372633
My System SpecsSystem Spec
30 Sep 2015   #5
axe0

Windows 10 Pro
 
 

2 drivers have been flagged.
The Nvidia Video driver
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from here

Please check here for driver updates for the Realtek PCI-E Gigabit Ethernet NIC
Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`11ef6000 fffff880`12b50d00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Jan 08 03:07:22 2011 (4D27C6DA)
    CheckSum:         00C5F2DA
    ImageSize:        00C5AD00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm Rt64win7
start             end                 module name
fffff880`06c91000 fffff880`06d16000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 08:33:15 2011 (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
30 Sep 2015   #6
kieron22

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

I did everything you told me, Installed a new driver for the Realtek and for the GPU and after that I got the BSOD again. It made a new dump file (attached)Attachment 372636
My System SpecsSystem Spec
30 Sep 2015   #7
Ztruker

Windows 10 Pro X64
 
 

As derekimo pointed out here, those are old dumps from 2012.
My System SpecsSystem Spec
30 Sep 2015   #8
kieron22

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by Ztruker View Post
As derekimo pointed out here, those are old dumps from 2012.
even the last dump that I posted? which is dated today?
My System SpecsSystem Spec
30 Sep 2015   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Keiron mate in your latest dump (29/9/2015) the build is wrong see the code

Code:
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03850000 PsLoadedModuleList = 0xfffff800`03a8de50
Debug session time: Wed Sep 30 08:11:54.707 2015 (UTC + 10:00)
System Uptime: 0 days 0:30:03.159
Not surprisingly this is up too and it can be anything hard or soft ware

Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: nt
FAULTING_MODULE: fffff80003850000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000008 
CURRENT_IRQL:  0
FAULTING_IP: 
hal+233e
fffff800`0380933e 488b5a08        mov     rbx,qword ptr [rdx+8]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff800038bfca9 to fffff800038c0740
STACK_TEXT:  
fffff800`04d5b748 fffff800`038bfca9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt+0x70740
fffff800`04d5b750 00000000`0000000a : 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`0380933e : nt+0x6fca9
fffff800`04d5b758 00000000`00000008 : 00000000`00000002 00000000`00000000 fffff800`0380933e fffff800`038c51fa : 0xa
fffff800`04d5b760 00000000`00000002 : 00000000`00000000 fffff800`0380933e fffff800`038c51fa 00000000`00000000 : 0x8
fffff800`04d5b768 00000000`00000000 : fffff800`0380933e fffff800`038c51fa 00000000`00000000 00000000`00000000 : 0x2

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt+70740
fffff800`038c0740 48894c2408      mov     qword ptr [rsp+8],rcx
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt+70740
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  ntoskrnl.exe
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
So where did you get your copy from as it does not have Service Pack 1 - SP1 and could be counterfeit.
My System SpecsSystem Spec
30 Sep 2015   #10
kieron22

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

If I reinstall windows using a genuine copy that I got with another computer will that help? I just bought the parts and paid someone to build it.
My System SpecsSystem Spec
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