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Windows 7: BSOD Random, error 0xf4

01 Oct 2015   #11
axe0

Windows 10 Pro
 
 

Since the processes are all from Windows, I would suggest to make sure that the system files are intact.

Please do the following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.


My System SpecsSystem Spec
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01 Oct 2015   #12
TechieComputers

Windows 7 Professional 64bit
 
 

I could, but it would take time I can't afford for the backing up data, fresh install, windows updates, then data placement. I would like to use this as a last resort if possible. The computer is still running perfectly with no random shutdowns.
My System SpecsSystem Spec
01 Oct 2015   #13
Laith

Windows 10 Professional x64
 
 

Hmm, then we'll just wait, for now run sfc /scannow as axe0 said.
My System SpecsSystem Spec
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01 Oct 2015   #14
TechieComputers

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Since the processes are all from Windows, I would suggest to make sure that the system files are intact.

Please do the following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
Here are the sfc results: Attachment 372729

Are the main areas you're looking for at the bottom of the log? For example: the corrupted files such as usb. I'm just curious because I have never really went through these logs to determine the causes. Thanks!

Also, another factor is the customer has a printer hooked up via usb. I've known bad usb ports to crash a computer. Just another thought.
My System SpecsSystem Spec
01 Oct 2015   #15
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by TechieComputers View Post
Here are the sfc results: Attachment 372729

Are the main areas you're looking for at the bottom of the log? For example: the corrupted files such as usb. I'm just curious because I have never really went through these logs to determine the causes. Thanks!

Also, another factor is the customer has a printer hooked up via usb. I've known bad usb ports to crash a computer. Just another thought.
Usually I search for 'summary', or 'cannot'.
'Cannot repair file member' is one I see a lot, it says what file is corrupted / missing, but because the part 'repair file member' is not always there I search only for 'cannot'
If a file is corrupted, then you need to check if the source is also corrupted. If the source is corrupted, then it is usually mentioned 1 line below the 'cannot repair file member' part and you need to use the command 'DISM /Online /Cleanup-image /RestoreHealth' to restore the source corruption.
'Summary' is of course a summary of what files are corrupted / missing and if it has been solved or not.

In this case, none of the 2 are in the log, meaning you have to look a little through the file.
I also look for 'Reboot mark refs incremented to' meaning you have to reboot or not.
If 'Reboot mark refs incremented to: 1' you have to reboot
If 'Reboot mark refs incremented to: 0' you do not have to reboot.

Of course, I also look at the bottom, the cbs.log says the following what is pretty clear if you ask me
Code:
2015-10-01 11:44:35, Info                  CSI    0000034c [SR] Repair complete
2015-10-01 11:44:35, Info                  CSI    0000034d [SR] Committing transaction
2015-10-01 11:44:35, Info                  CSI    0000034e Creating NT transaction (seq 2), objectname [6]"(null)"
2015-10-01 11:44:35, Info                  CSI    0000034f Created NT transaction (seq 2) result 0x00000000, handle @0x1fc8
2015-10-01 11:44:36, Info                  CSI    00000350@2015/10/1:15:44:36.309 CSI perf trace:
CSIPERF:TXCOMMIT;277947
2015-10-01 11:44:36, Info                  CSI    00000351 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
Shortly, the problems have been solved
My System SpecsSystem Spec
01 Oct 2015   #16
TechieComputers

Windows 7 Professional 64bit
 
 

Thank you for your detailed explanation! I really appreciate it. So you are saying that sfc did repair my issues but how do we know that it fixed my specific problem? I'm guessing the only way to tell is if I return it to the customer and wait to see if this problem persists.

I'm going to ask that they watch their computer carefully and report any unusual activity. I have also replaced their power cord and explained that they need to try using a different power outlet/strip. I downloaded the newest driver for their printer as well just incase.

Thanks again for everyones help! I'll mark it solved for now and I hope that I don't have to come back.
Have a good one!
My System SpecsSystem Spec
01 Oct 2015   #17
Laith

Windows 10 Professional x64
 
 

You should update all the drivers to the latest version

No problem! It's my duty to help!
My System SpecsSystem Spec
01 Oct 2015   #18
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by TechieComputers View Post
Thank you for your detailed explanation! I really appreciate it. So you are saying that sfc did repair my issues but how do we know that it fixed my specific problem? I'm guessing the only way to tell is if I return it to the customer and wait to see if this problem persists.
You're welcome

The only way to find out if a problem is solved is by trying to reproduce it.
My System SpecsSystem Spec
02 Oct 2015   #19
axe0

Windows 10 Pro
 
 

Just found this somewhere:
Code:
2015-09-22 15:55:04, Info                  CSI    0000037b [SR] Cannot repair member file [l:6{3}]"BCD" of Microsoft-Windows-BootEnvironment-DVD-EFI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:04, Info                  CSI    0000037d [SR] Cannot repair member file [l:6{3}]"BCD" of Microsoft-Windows-BootEnvironment-DVD-PCAT, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:04, Info                  CSI    0000037f [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:04, Info                  CSI    00000381 [SR] Cannot repair member file [l:30{15}]"NlsData002a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:06, Info                  CSI    00000383 [SR] Cannot repair member file [l:6{3}]"BCD" of Microsoft-Windows-BootEnvironment-DVD-EFI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:06, Info                  CSI    00000384 [SR] This component was referenced by [l:170{85}]"Microsoft-Windows-Backup-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsBackup"
2015-09-22 15:55:06, Info                  CSI    00000385 [SR] This component was referenced by [l:192{96}]"Microsoft-Windows-RecDisc-SDP-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsRecoveryDisc"
2015-09-22 15:55:06, Info                  CSI    00000388 [SR] Could not reproject corrupted file [ml:520{260},l:54{27}]"\??\C:\windows\Boot\DVD\EFI"\[l:6{3}]"BCD"; source file in store is also corrupted
2015-09-22 15:55:06, Info                  CSI    0000038a [SR] Cannot repair member file [l:6{3}]"BCD" of Microsoft-Windows-BootEnvironment-DVD-PCAT, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:06, Info                  CSI    0000038b [SR] This component was referenced by [l:170{85}]"Microsoft-Windows-Backup-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsBackup"
2015-09-22 15:55:06, Info                  CSI    0000038c [SR] This component was referenced by [l:192{96}]"Microsoft-Windows-RecDisc-SDP-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsRecoveryDisc"
2015-09-22 15:55:06, Info                  CSI    0000038f [SR] Could not reproject corrupted file [ml:520{260},l:56{28}]"\??\C:\windows\Boot\DVD\PCAT"\[l:6{3}]"BCD"; source file in store is also corrupted
2015-09-22 15:55:06, Info                  CSI    00000391 [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:06, Info                  CSI    00000392 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2015-09-22 15:55:06, Info                  CSI    00000395 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\windows\System32"\[l:22{11}]"autochk.exe"; source file in store is also corrupted
2015-09-22 15:55:07, Info                  CSI    00000397 [SR] Cannot repair member file [l:30{15}]"NlsData002a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-09-22 15:55:07, Info                  CSI    00000398 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2015-09-22 15:55:09, Info                  CSI    0000039b [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\windows\System32"\[l:30{15}]"NlsData002a.dll"; source file in store is also corrupted
Note   Note
DISM /Online /Cleanup-Image /RestoreHealth does NOT work in Windows 7!

It is something I have to keep remind myself on.
My System SpecsSystem Spec
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 BSOD Random, error 0xf4




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