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Windows 7: BSOD approximately daily after reinstalling Windows 7, BCCode: 9086

02 Oct 2015   #1
Lopsy

Windows 7 Ultimate 64bit
 
 
BSOD approximately daily after reinstalling Windows 7, BCCode: 9086

I recently reinstalled Windows 7 after my Alienware laptop stopped booting. After that, I have been getting a crash+restart approximately once a day.

A dialogue box after a recent shutdown said:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9086
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092315-9079-01.dmp
C:\Users\Lopsy\AppData\Local\Temp\WER-28563-0.sysdata.xml

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The referenced files are attached in dumpfiles.zip. I've also attached the .zip file generated by the program in the "BSOD - Posting Instructions" thread.

Sometimes the computer crashes with a BSOD. Other times it crashes with a strange mess of blue and white static. I managed to snap a picture of the latter behavior:



Does anyone have any ideas about how to stop these repeated crashes?


My System SpecsSystem Spec
.
03 Oct 2015   #2
axe0

Windows 10 Pro
 
 

Hi Lopsy,

Welcome to the 7forums.

Have you used Tweakbit to update your drivers?
Quote:
Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with {driver program}, please remove them as it may cause trouble.
With laptops: the manufacturer from the laptop tweaks their drivers in such a way so you are forced to install their drivers. Installing other drivers will give you trouble.
If you have installed anything from Tweakbit, remove every installed driver and ONLY install the drivers from your manufacturer

The Intel RAID Contoller driver has been flagged multiple times.
Please check your manufacturer for driver updates
Code:
*** WARNING: Unable to verify timestamp for iaStorV.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys

4: kd> lmvm iaStorV
start             end                 module name
fffff880`01065000 fffff880`01183000   iaStorV  T (no symbols)           
    Loaded symbol image file: iaStorV.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorV.sys
    Image name: iaStorV.sys
    Timestamp:        Wed Apr 08 18:57:17 2009 (49DCD76D)
    CheckSum:         0006A88E
    ImageSize:        0011E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
A level 2 cache error from the CPU has come up a few times.
If you are overclocking anything, revert back to stock and test the system.
Please note the temperatures of the CPU when idle and under load.
Code:
7: kd> !errrec fffffa80094ce748
===============================================================================
Common Platform Error Record @ fffffa80094ce748
-------------------------------------------------------------------------------
Record Id     : 01d0fd52050176c4
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/2/2015 20:36:33 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80094ce7c8
Section       @ fffffa80094ce8a0
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80094ce810
Section       @ fffffa80094ce960
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80094ce960

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80094ce858
Section       @ fffffa80094ce9e0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 6)
  Status      : 0xae0000000040110a
  Address     : 0x00000000ffb07080
  Misc.       : 0x00000078a0000086
My System SpecsSystem Spec
03 Oct 2015   #3
Lopsy

Windows 7 Ultimate 64bit
 
 

Thank you! I just updated my drivers using Intel's Driver Update Utility. I'll say if the laptop crashes again. I have not been overclocking it.
My System SpecsSystem Spec
.

04 Oct 2015   #4
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Lopsy View Post
Thank you! I just updated my drivers using Intel's Driver Update Utility. I'll say if the laptop crashes again. I have not been overclocking it.
Again, with laptops this is a bad idea!
My System SpecsSystem Spec
08 Oct 2015   #5
Lopsy

Windows 7 Ultimate 64bit
 
 

You said to install drivers from my manufacturer. I have an Intel(R) Core(TM) i7-4700MQ processor, so I assumed the Intel website would have the right drivers.

If not Intel, should I download the drivers from the Alienware website? If not there, where should I obtain these drivers?

Thank you for your help!
My System SpecsSystem Spec
08 Oct 2015   #6
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Lopsy View Post
You said to install drivers from my manufacturer. I have an Intel(R) Core(TM) i7-4700MQ processor, so I assumed the Intel website would have the right drivers.

If not Intel, should I download the drivers from the Alienware website? If not there, where should I obtain these drivers?

Thank you for your help!
Yes, you need to install the drivers from the manufacturer of your laptop, not of your CPU

Alienware, as it is your manufacturer, should have the right drivers for you.
My System SpecsSystem Spec
08 Oct 2015   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Hi axeO.
Could not having SP-1 be causing a problem?

From log in post #1

Quote:
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
I'm going back to watching.
My System SpecsSystem Spec
08 Oct 2015   #8
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Hi axeO.
Could not having SP-1 be causing a problem?

From log in post #1

Quote:
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
I'm going back to watching.
Yep it could, thank you for mentioning this.
I still have to learn to check that
My System SpecsSystem Spec
08 Oct 2015   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

No problem, it's easy to miss when one does as many threads as you do.
My System SpecsSystem Spec
08 Oct 2015   #10
axe0

Windows 10 Pro
 
 

@Lopsy, please install the service pack
My System SpecsSystem Spec
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 BSOD approximately daily after reinstalling Windows 7, BCCode: 9086




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