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Windows 7: 2 BSOD issues: 0x0000003b & 0x0000009f

03 Oct 2015   #1
Max Pen

Windows 7 Ultimate 64-bit
 
 
2 BSOD issues: 0x0000003b & 0x0000009f

I have one BSOD that may occur when uploading my smartphone through usb cable or could also be when I recharge my mocreo lamp through usb port.

I tried installing a hotfix for this from windows but it said not applicable for my pc.

The other BSOD may be caused by Nvidea or more likely the Microsoft Teredo Tunneling Adapter which I disabled.

But I'm not sure of all this. Can you confirm what causes these 2 type of crashes?


My System SpecsSystem Spec
.
03 Oct 2015   #2
axe0

Windows 10 Pro
 
 

Hi Max Pen,

Please use the tool again and upload a new zip file, your uploaded zip file is empty
My System SpecsSystem Spec
03 Oct 2015   #3
Max Pen

Windows 7 Ultimate 64-bit
 
 

Sorry for that. It worked fine the last time I tried it but now I've tried it several times with many programs off like avira or my firewall but still it doesn't zip the info it has collected. The Zip always ends up empty.

If I zip all the minidumps manually will this suffice? Or what info must I collect manually?



Also can I enable full memory dump without having a pagefile that is the same size as my maximum memory? I got 24GB but don't want to have a pagefile of this size. I got a pagefile of 1GB on C drive and and other one of 18GB on a empty partition made for storing that pagefile on it. This partition is on an other drive then the windows c drive.
My System SpecsSystem Spec
.

04 Oct 2015   #4
axe0

Windows 10 Pro
 
 

Only dump files is not enough.
Please try rebooting and then use the tool again, if you haven't tried it already.

Information about memory dumps.
My System SpecsSystem Spec
04 Oct 2015   #5
Max Pen

Windows 7 Ultimate 64-bit
 
 

Here is some info I copied from the tool before it made the empty zip file.

is it enough to go by to debug the issue? Or should I try and copy more of it before it makes the zip?
My System SpecsSystem Spec
04 Oct 2015   #6
axe0

Windows 10 Pro
 
 

More files would be nice, there are about 14 files still missing.
My System SpecsSystem Spec
11 Oct 2015   #7
Max Pen

Windows 7 Ultimate 64-bit
 
 

My System SpecsSystem Spec
11 Oct 2015   #8
axe0

Windows 10 Pro
 
 

Please remove ASUS software, these software is known for causing BSOD's.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.
  1. Uninstall Daemon Tools
  2. Download the SPTD standalone installer and follow these steps:
    • Double click the executable to open it
    • Click on the button shown below



If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

In case of
Quote:
If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia
Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`098e3000 fffff880`0a2f5000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 19:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update or remove Networx
Code:
*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys

6: kd> lmvm networx
start             end                 module name
fffff880`0902f000 fffff880`0903f000   networx  T (no symbols)           
    Loaded symbol image file: networx.sys
    Image path: networx.sys
    Image name: networx.sys
    Timestamp:        Thu Jun 11 07:36:43 2015 (55791E6B)
    CheckSum:         000195EE
    ImageSize:        00010000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Oct 2015   #9
Max Pen

Windows 7 Ultimate 64-bit
 
 

Removed Daemon Tools.

The button is not grayed out for me, it detected an old install, should I hit uninstall and remove it?

I updated my nvidea drivers hopefully that fixes it.

I will remove ASUS but the issue is I've had prior to these two BSOD causes very little crashes while using ASUS software.


You could be right but for now I'm not going to remove the asus software.

Will also keep an eye out for the NetWorx application.
My System SpecsSystem Spec
11 Oct 2015   #10
axe0

Windows 10 Pro
 
 

Please read the instructions about the sptd driver.

It is your call, I am only saying that it is known for causing BSOD's and for that it is recommended to remove it.
My System SpecsSystem Spec
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 2 BSOD issues: 0x0000003b & 0x0000009f




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