Random BSOD - dmp attached

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  1. sheletal
    Posts : 6
    Win 7 64 bit
       New #1

    Random BSOD - dmp attached


    Getting a random BSOD and I'm not sure I know how to read the dmps properly. It looks like CSRSS is the problem. Could anyone give me more details?

    This is a Dell Latitude E6430 with Win7 64bit

    Thanks
      My Computer
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Hi sheletal,

    Welcome to the 7forums.

    The 0xf4 crash can be caused by corruption in the system memory or an infection.

    Please do the following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Please read BSOD Posting Instructions
      My Computer
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  4. sheletal
    Posts : 6
    Win 7 64 bit
    Thread Starter
       New #3

    Thanks for the help.

    SFC did not find integrity violations the 2nd time around. Where do I go from here?

    Task manager shows CSRSS is running from system/32 and, as I understand it, this indicates it is not an infection. Should I assume at this point that it's a memory corruption?
      My Computer
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Please read BSOD Posting Instructions
    With only dump files I cannot properly help you.
      My Computer
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  7. sheletal
    Posts : 6
    Win 7 64 bit
    Thread Starter
       New #5

    my apologies, I have attached the rest of the dmp files
      My Computer
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  8. sheletal
    Posts : 6
    Win 7 64 bit
    Thread Starter
       New #6

    wow, i'm an idiot without my coffee....

    everything is now attached
      My Computer
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  10. axe0
    Posts : 7,050
    Windows 10 Pro
       New #7

    Unfortunately, there are lots of files missing.
    Please try running the tool again and make sure there are 20 files (excl. counting dump files) in the zip.
      My Computer
    Quote Quote

  11. sheletal
    Posts : 6
    Win 7 64 bit
    Thread Starter
       New #8

    Looks like there are more in there now
      My Computer
    Quote Quote

  12. axe0
    Posts : 7,050
    Windows 10 Pro
       New #9

    Please download and install Malwarebytes free (Uncheck trial version in the installation process)
    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner and Kaspersky TTDSKiller.
      My Computer
    Quote Quote

  13. sheletal
    Posts : 6
    Win 7 64 bit
    Thread Starter
       New #10

    Thanks again. Some malware was found and removed. I have put the computer back out in the field for testing.
      My Computer
    Quote Quote

 
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