BSOD Attila and Rome TW

bcfcbenny11 · 04 Oct 2015

Hi All,

Before I begin, I'm very poor at Computer specs and obviously these will need to be posted before anyone can help if anyone can advise what I need to post and where I can find these. (I think I've attached a dmp file but it's zipped, unsure if that format is ok?)

I have downloaded Rome 2 and Attila TW via Steam and have had terrible issues with the campaign and battle BSOD crash. Sometimes it crashes after 5 mins, sometimes after 25. It's really disappointing as I bought a PC with specifications to play this game and it seems like it's been a waste.

I've updated drivers, messed around with suggested workarounds to no avail. I know many people have issues with these games. Please can someone assist!

**axe0** · 04 Oct 2015

Hi bcfcbenny11,

Welcome to the 7forums.

The crash is a 0x116(VIDEO_TDR_FAILURE) which is related to the GPU.

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD

The AMD Video driver that has been flagged

Code:

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

2: kd> lmvm atikmpag
start             end                 module name
fffff880`1101c000 fffff880`110c5000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Sep 30 03:46:04 2015 (560B3EDC)
    CheckSum:         000A62B7
    ImageSize:        000A9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

bcfcbenny11 · 04 Oct 2015

Hi

Thanks for the reply, I'll give that a try and let you know. Apologies my first message was so vague, I'm a real novice with PC's!

**axe0** · 04 Oct 2015

That's fine, I'm glad you mentioned it.
Hopefully, this small guide can help you to fill in your system specs.

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.

How to fill in your system specs:

bcfcbenny11 · 04 Oct 2015

Thanks, I'll fill it out properly.

In the meantime these are my specs

ADMI
4.2 out of 5 stars 5 Reviews
ADMI GAMING PC PACKAGE: Powerful Desktop Computer, 23.6 Inch 1080p Monitor, Keyboard & Mouse Set (PC SPEC: AMD A8-6600K 4.2GHz Quad Core Processor with Radeon HD 8570D Graphics, USB 3.0, 500W PSU, 1TB Hard Drive, 8GB RAM, 24 x DVDRW Drive, Wifi, Pre-Installed with Windows 7 64 bit Home Premium Operating System)

Will my graphics card work with Nvidia drivers?

**axe0** · 04 Oct 2015

No, Nvidia drivers are for Nvidia products only, AMD drivers are for AMD products only.

Most likely, the drivers won't install if you attempt to do it.

bcfcbenny11 · 04 Oct 2015

Ah ok I misread your post. So I've uninstalled the AMD drivers using the program, shall I install again the newest ones on their site

**axe0** · 04 Oct 2015

bcfcbenny11 said:

Ah ok I misread your post. So I've uninstalled the AMD drivers using the program, shall I install again the newest ones on their site

That is my mistake, forgot to edit the text of the link.

bcfcbenny11 · 05 Oct 2015

Hello - update

Followed the steps and installed latest drivers and was able to play without a crash - including in a battle which also causes crashes all the time!

Only played 30 mins or so but fingers crossed...

Thanks for the tips, really hope it works now

**axe0** · 05 Oct 2015

Let me know how it goes