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Windows 7: KMODE_EXCEPTION_NOT_HANDLED, ntoskrnl.exe

06 Oct 2015   #1
donnaandmark

windows 7 ultimate x64
 
 
KMODE_EXCEPTION_NOT_HANDLED, ntoskrnl.exe

Hi i recently built a new PC and randomly it blue screens, mostly on start ups,
my PC is
asus 97-p
i3 4150
msi gtx 770
8gb crucial ram

I have followed instructions and attached my dmp file.
Someone please help me i feel like breaking this machine
Thanks Mark


My System SpecsSystem Spec
.
06 Oct 2015   #2
axe0

Windows 10 Pro
 
 

Hi donnaandmark,

Welcome to the 7forums.

As it right now looks like, there is a 50% chance that the drivers of the GPU or the memory (or both) causing the crashes.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia




KMODE_EXCEPTION_NOT_HANDLED, ntoskrnl.exe Diagnostic Test KMODE_EXCEPTION_NOT_HANDLED, ntoskrnl.exe
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


Code:
Probably caused by : memory_corruption

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`058a3000 fffff880`06382000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Sep 13 23:06:55 2015 (55F5E56F)
    CheckSum:         00AA0D02
    ImageSize:        00ADF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
07 Oct 2015   #3
donnaandmark

windows 7 ultimate x64
 
 

Thanks axe0 for your reply.
I have used the display uninstaller you advised, once the drivers were uninstalled and deleted i didn't receive any blue screen, i then downloaded the latest driver from nvidea and after restarting on the windows logo it blue screen then restarted itself and logged onto windows and i am typing this message now, i think we might have found the problem but i don't think it has fixed it,
what about the ram driver could it be that conflicting with nvidea?
thank you again for your help
My System SpecsSystem Spec
.

07 Oct 2015   #4
axe0

Windows 10 Pro
 
 

It could be that the data that Nvidia stores in the memory is corrupted when it is requested.
Because of that and your description, it looks like the memory is causing this.
Please test the memory to be sure about this.
My System SpecsSystem Spec
07 Oct 2015   #5
donnaandmark

windows 7 ultimate x64
 
 

Hi i have done a memtest and recieved 7 errors i will post a picture does this confirm there is a faulty ram stick thanks again
My System SpecsSystem Spec
07 Oct 2015   #6
axe0

Windows 10 Pro
 
 

Even 1 error would have confirmed a faulty stick or a faulty slot.
If you have multiple sticks, please test every stick in each slot separately from the other to find out if the sticks or slots are faulty.
If a slot is faulty, the motherboard is faulty and the best would be to replace it. A mobo with a faulty slot will still work but it is better to replace it.
My System SpecsSystem Spec
07 Oct 2015   #7
donnaandmark

windows 7 ultimate x64
 
 

Thanks i thought as much, i only have 1 stick of 8gb ram if i switch it to one of the other 3 slots and run memtest again and it errors am i right in thinking this would confirm RAM problem rather than slot. Thsnks again
My System SpecsSystem Spec
07 Oct 2015   #8
axe0

Windows 10 Pro
 
 

It is most likely bad RAM if that will be the case.
Yes you are correctly thinking
My System SpecsSystem Spec
08 Oct 2015   #9
donnaandmark

windows 7 ultimate x64
 
 

axe0 thank you so much for your help.
Installed new ram no errors and no blue screen
If there is any think I can help you out with in the future let me know
I will be sticking with this furom
Thanks again
My System SpecsSystem Spec
08 Oct 2015   #10
axe0

Windows 10 Pro
 
 

You're welcome
Glad I could help.

Please mark this thread solved if you think your problem is solved.
My System SpecsSystem Spec
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