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Windows 7: Help Determining issue: random reboot.

12 Nov 2009   #1

MS Win 7
 
 
Help Determining issue: random reboot.

Ok, So. I've tryed a lot. I've looked around a lot. Never found anything that is exactly my problem but here goes...

Set up.
Mobo - Intel DP55KG
Proc -i7 870 @ 2.93
Ram - Originally 8 currently at 4
Vid Card - Asus Matrix GTX285
Monitor - Samsung Syncmaster 23" X2
HDD - Samsung 1.5 TB
Running - Win 7 Ultimate 64bit

Issue - Random reboots with no common factor, however Windows Media Center in any form or any video on the internet can cause it to reboot. It RARELY does it while I'm playing a game. I think only once to date and something else might have been open. Happens a lot listening to music or watching video.

I thought it was heat at first but I am not thinking that now as it gets much hotter playing video games then it does when it is rebooting.

I thought it might be the Syncmaster drivers because I saw a couple errors (The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{4C08B9EC-5B4A-49CD-9E24-BFFBE04C1B48}. The backup browser is stopping.) in my event viewer that delt with the extra fine tuning software they come with ... but the issue is still there.

Talked to both Asus (vid card) and intel (mobo+proc) and they said there should be no issue with current drivers and I have updated both... problem is still there.

I think its either a driver for the vidcard or something in 7 or possibly 64bit not liking them. And I suppose I should have said I started there because the most common error around reboot seems to be this (The NVIDIA Display Driver Service service has reported an invalid current state 32.) error. There are also a couple other errors and criticals but they are both more to do with the unexpeded shut down I believe.

Critical - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Error - The previous system shutdown at 6:20:53 PM on ‎11/‎12/‎2009 was unexpected.

I have also Changed out the ram because the intel dude said that the thing will be more stable at 4 then 8 but it still was crashing ... He also said updating the BIOS might help and I've thought that from the begining because so many new builds are fixed with a BIOS flash ...buuuuuut I am not quite comfortable doing that with the thing rebooting for no apparent reason.

It also has done it not playing video and what not but that is the most common reason I can find.

ANY thoughts or tips or other avenues to try would he appreciated.


My System SpecsSystem Spec
.

12 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Demonicmonk View Post
Ok, So. I've tryed a lot. I've looked around a lot. Never found anything that is exactly my problem but here goes...

Set up.
Mobo - Intel DP55KG
Proc -i7 870 @ 2.93
Ram - Originally 8 currently at 4
Vid Card - Asus Matrix GTX285
Monitor - Samsung Syncmaster 23" X2
HDD - Samsung 1.5 TB
Running - Win 7 Ultimate 64bit

Issue - Random reboots with no common factor, however Windows Media Center in any form or any video on the internet can cause it to reboot. It RARELY does it while I'm playing a game. I think only once to date and something else might have been open. Happens a lot listening to music or watching video.

I thought it was heat at first but I am not thinking that now as it gets much hotter playing video games then it does when it is rebooting.

I thought it might be the Syncmaster drivers because I saw a couple errors (The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{4C08B9EC-5B4A-49CD-9E24-BFFBE04C1B48}. The backup browser is stopping.) in my event viewer that delt with the extra fine tuning software they come with ... but the issue is still there.

Talked to both Asus (vid card) and intel (mobo+proc) and they said there should be no issue with current drivers and I have updated both... problem is still there.

I think its either a driver for the vidcard or something in 7 or possibly 64bit not liking them. And I suppose I should have said I started there because the most common error around reboot seems to be this (The NVIDIA Display Driver Service service has reported an invalid current state 32.) error. There are also a couple other errors and criticals but they are both more to do with the unexpeded shut down I believe.

Critical - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Error - The previous system shutdown at 6:20:53 PM on ‎11/‎12/‎2009 was unexpected.

I have also Changed out the ram because the intel dude said that the thing will be more stable at 4 then 8 but it still was crashing ... He also said updating the BIOS might help and I've thought that from the begining because so many new builds are fixed with a BIOS flash ...buuuuuut I am not quite comfortable doing that with the thing rebooting for no apparent reason.

It also has done it not playing video and what not but that is the most common reason I can find.

ANY thoughts or tips or other avenues to try would he appreciated.
Two things I would do
goto c:\windows\minidump , zip the dump file (*.dmp) and upload it to us

Second I would check event viewer (type event viewer in search) goto windows log>application tab. check for errors (red in left hand column) that relate to wmp like app hang, app crash, etc. there will be many. note the event ID and source and let us know what they are.

let us know if you need any help with this

Ken J
vsmj
My System SpecsSystem Spec
13 Nov 2009   #3

MS Win 7
 
 
Hmm

I'm not seeing Minidump anywhere. ?

Also all the red was the error's from event viewer ... I'll grab their codes real quick.


Level - Desc of error - Source - Event ID - Task category (if one)

Error -The NVIDIA Display Driver Service service has reported an invalid current state 32. - Service control manager - 7016

Critical - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. - Kernal-power - 41 - (63)

Error - The previous system shutdown at 8:46:58 PM on ‎11/‎13/‎2009 was unexpected. - Eventlog - 6008

Error - The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{4C08B9EC-5B4A-49CD-9E24-BFFBE04C1B48}. The backup browser is stopping. - BROWSER - 8032
My System SpecsSystem Spec
.


14 Nov 2009   #4

MS Win 7
 
 

I also just searched *.dmp and didn't come up with anythinng. I think I need a drink ;]
My System SpecsSystem Spec
15 Nov 2009   #5

MS Win 7
 
 

SoOoOo. I just got the debugger tools set up and what not but I am not sure how to get it to start generating dumps when it crashes. Will it do that automatically? I set up the symcache folder and the Windbg to be my default viewer also. Thanks again.

Edit: Also when I was on win 7 RC I didn't have any problems like this. This is a new machine that has never had anything other then win 7 on it, and the RC of win 7 subsequent the actual release.

Edit edit: lol Aaallllthough I guess if it IS a hardware issue 4 to 6 weeks of normal use is not uncommon from a part that goes bad.
My System SpecsSystem Spec
15 Nov 2009   #6

Windows 7
 
 
I need help with Windows 7 Bluescreens

I am getting intermittent bluescreens while using Windows 7. This happens mainly while using IE 8 or Firefox 3.5. All of the MiniDump files have identical information using Bluescreen view. I have attached the DMP file from the last bluescreen.
The information from Event Viewer is:
Event id: 41
Source: Kernel-Power

I have searched online for information but as yet have been unable to find anything to help.
Any help would be much appreciated.
My System SpecsSystem Spec
15 Nov 2009   #7

Windows 7 Professional 64-bit
 
 

Likewise I have this issue, a hard reset like the power plug just got pulled.
Had no issues of this kind on XP (still installed), running Windows 7 Professional 64-bit.

Specs are:

Core 2 Duo E8400 3.0
Memory 4GB DDR2
ATI 4850
main drive is a 640GB split in 3 (7, XP & a media drive) & a second 1TB drive.

Here's what I get in Event Viewer:
Error 16/11/2009 2:38:24 p.m. EventLog 6008 None
The previous system shutdown at 2:36:49 p.m. on ‎16/‎11/‎2009 was unexpected.
Critical 16/11/2009 2:38:16 p.m. Kernel-Power 41 (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 16/11/2009 2:38:26 p.m. Eventlog 1101 Event processing
Audit events have been dropped by the transport. 0

There are no errors or anything leading up to the failure, so nothing logs as broken that I can see in Event Viewer.
I thought it might be my PSU failing, but this hasn't happened in XP, and has only ever happened once while playing games, so it's not occuring when something taxing occurs. The last few occured when listening to music, browsing with firefox, and while starting Windows.

Looking back, this has happened before, then been quiet for a few weeks, and then there's been three more in the past day.

After these reboots occur I can get points where 7 just freezes for 30 seconds or so, which is quite irritating when browsing the web, and clicking to change tab pauses the whole system (mouse still moves).

Any advice on where to start would be helpful, as chkdsk comes up clean, as did verifying windows' file integrity. I've also updated my video driver to the latest just in case, and windows update says everything is up to date too.

Thanks.
My System SpecsSystem Spec
16 Nov 2009   #8

MS Win 7
 
 

Don I'm not sure we're experiencing the same issue, as I see no BSOD... but Titan I fear we might be in the same boat. I played/left a game running for over 9 hours today without a single reboot. But browsing or WMCing will still reboot me within 10-20 minutes.

I'm running another win 7 machine in the other room with none of these problems ...
My System SpecsSystem Spec
17 Nov 2009   #9

Windows 7 Ultimate x86
 
 

Quote   Quote: Originally Posted by tisan View Post
Likewise I have this issue, a hard reset like the power plug just got pulled.
Had no issues of this kind on XP (still installed), running Windows 7 Professional 64-bit.

Specs are:

Core 2 Duo E8400 3.0
Memory 4GB DDR2
ATI 4850
main drive is a 640GB split in 3 (7, XP & a media drive) & a second 1TB drive.

Here's what I get in Event Viewer:
Error 16/11/2009 2:38:24 p.m. EventLog 6008 None
The previous system shutdown at 2:36:49 p.m. on ‎16/‎11/‎2009 was unexpected.
Critical 16/11/2009 2:38:16 p.m. Kernel-Power 41 (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 16/11/2009 2:38:26 p.m. Eventlog 1101 Event processing
Audit events have been dropped by the transport. 0

There are no errors or anything leading up to the failure, so nothing logs as broken that I can see in Event Viewer.
I thought it might be my PSU failing, but this hasn't happened in XP, and has only ever happened once while playing games, so it's not occuring when something taxing occurs. The last few occured when listening to music, browsing with firefox, and while starting Windows.

Looking back, this has happened before, then been quiet for a few weeks, and then there's been three more in the past day.

After these reboots occur I can get points where 7 just freezes for 30 seconds or so, which is quite irritating when browsing the web, and clicking to change tab pauses the whole system (mouse still moves).

Any advice on where to start would be helpful, as chkdsk comes up clean, as did verifying windows' file integrity. I've also updated my video driver to the latest just in case, and windows update says everything is up to date too.

Thanks.
I have the exact same problem. I couldn't isolate the problem to any of my hardwares. I believe this has to do with Windows 7 and you've proven it since everything is fine on XP on the exact same machine.

I have ran OCCT tests, flashed my BIOS, updated driver and none of them works. I'm thinking of removing all windows updates since it was working fine for a month before this problem started.
My System SpecsSystem Spec
18 Nov 2009   #10

MS Win 7
 
 

Yeah Flashed BIOS today as per intel. Now they want me to start RMA'ing the board and the Proc ... not that I'm not enthused about starting the RMA process ... I just don't think it's going to fix the proble. Going in to a friend of mine's shop tomorrow to get another pair of eyes on it.
My System SpecsSystem Spec
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 Help Determining issue: random reboot.




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