Multiple BSODs using video/image rendering programs.

ChocolateJeebus · 22 Nov 2015

Using PowerDirector12 and After Effect CS6 to render video and Cinema 4D Studio R15 to render images of computer models crashes my computer. I don't know what info is included in my attachment (used DM Log Collector) but the machine is an HP p6653w with 12 GB memory, AMD Phenom II X6 1045T, Windows 7 Home Premium SP1 64 bit, 500W PSU, NVIDIA GeForce 610 2GB. No idea what to do, thanks for the help.

**axe0** · 24 Nov 2015

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

Code:

fffff880`06db8708  fffff880`04a41e1fUnable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x22de1f
3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04814000 fffff880`052fb000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Nov 14 06:38:16 2015 (5646C8C8)
    CheckSum:         00AA6B36
    ImageSize:        00AE7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Let me know how it goes :)

ChocolateJeebus · 24 Nov 2015

Followed your instructions but another BSOD occured. After Effects finished rendering video but a few minutes later it shut down again. Attached is the latest minidump.

ChocolateJeebus · 25 Nov 2015

Had another BSOD while not doing anything particularly strenuous. To help narrow things down I should tell you that I recently (in October) did a complete HDD format, setting things back to factory condition and the BSODs obviously have continued. Memory check says everything's fine and HDD check says everything's fine. But who knows if I can trust their assessment.

**axe0** · 25 Nov 2015

Do NOT use any cleanup method, like disk cleanup or something similar.
They remove dumps which are necessary for troubleshooting!

Please update your Realtek network driver and follow my instructions for Nvidia properly.
Driver Reference Table - Rt64win7.sys

Code:

fffff880`07ad8938  fffff880`0436e940Unable to load image Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x2940

fffff880`07ad8a08  fffff880`04aaec27*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x22fc27

3: kd> lmvm Rt64win7
start             end                 module name
fffff880`0436c000 fffff880`043e1000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Apr 21 20:15:33 2011 (4DB07445)
    CheckSum:         00076017
    ImageSize:        00075000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0487f000 fffff880`05366000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Nov 14 06:38:16 2015 (5646C8C8)
    CheckSum:         00AA6B36
    ImageSize:        00AE7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

Multiple BSODs using video/image rendering programs.

Multiple BSODs using video/image rendering programs.

Another shutdown

Here's another