BSOD error everytime I sleep or Hibernate the laptop

computerpod123 · 14 Oct 2015

Hello everyone!

I cant seem to troubleshoot this anymore because I only use Bluescreenview and Whocrashed i really dont know how to open the dump files so i can analyze and try to get the culprit. This has been going for months now I have already changed my anti virus and adjust most settings related to this issue. I hope someone helps me with this, its getting out of hand already.

Thank you so much!!!

**axe0** · 14 Oct 2015

Hi computerpod123,

Welcome to the 7forums.

Please re-run the tool and upload the zip file, there are many files missing.

computerpod123 · 14 Oct 2015

axe0 said:

Hi computerpod123,

Welcome to the 7forums.

Please re-run the tool and upload the zip file, there are many files missing.

Hi! thanks for replying. Do I also have to include the SFdebug files? I thought that i should only include the.zip files. Thank you!

**axe0** · 14 Oct 2015

If the SFdebug folder contains at least 21 files (1 .nfo, 19 .txt, others .dmp).

computerpod123 · 14 Oct 2015

axe0 said:

If the SFdebug folder contains at least 21 files (1 .nfo, 19 .txt, others .dmp).

Yes here you go! Thank you!

**axe0** · 14 Oct 2015

Please post the report of Windows Genuine and Activation Issue Posting Instruction

computerpod123 · 14 Oct 2015

axe0 said:

Please post the report of Windows Genuine and Activation Issue Posting Instruction

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JB8JD-4HBK8-XTKFX
Windows Product Key Hash: KjhFaIjpC8CxnLyU+YePtjuirdA=
Windows Product ID: 00371-OEM-9373454-88879
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4D6E33B2-06D3-4AC0-98B8-71C86396EC4C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4D6E33B2-06D3-4AC0-98B8-71C86396EC4C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XTKFX</PKey><PID>00371-OEM-9373454-88879</PID><PIDType>8</PIDType><SID>S-1-5-21-1638909682-94662459-3788789023</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>N550JK</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N550JK.204</Version><SMBIOSVersion major="2" minor="7"/><Date>20140123000000.000000+000</Date></BIOS><HWID>86B03D07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-734-588879-02-1033-7601.0000-2882015
Installation ID: 011660492474683726199296766223453350790555668480370911
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XTKFX
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/15/2015 1:24:06 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:21:2015 00:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAIAAAABAAAABgABAAEAln2WkYbprmLQ4WxKhBQCNz7QUMrC0KxkFGx4ebAdyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			_ASUS_		Notebook
  FACP			_ASUS_		Notebook
  HPET			_ASUS_		Notebook
  MCFG			_ASUS_		Notebook
  FPDT			_ASUS_		Notebook
  ECDT			_ASUS_		Notebook
  SSDT			Intel		zpodd
  SSDT			Intel		zpodd
  SSDT			Intel		zpodd
  SSDT			Intel		zpodd
  SSDT			Intel		zpodd
  SSDT			Intel		zpodd
  DMAR			INTEL 		HSW 
  SSDT			Intel		zpodd
  MSDM			_ASUS_		Notebook

NoelDP · 15 Oct 2015

The installed Key is an COA_SLP Key - usually only available when the OS is pre-installed by the manufacturer.
This machine is missing the SLIC table that should be present if the machine shipped with Windows 7 installed.
From where did you acquire this Windows license?

computerpod123 · 15 Oct 2015

NoelDP said:

The installed Key is an OEM_SLP Key - usually only available when the OS is pre-installed by the manufacturer.
This machine is missing the SLIC table that should be present if the machine shipped with Windows 7 installed.
From where did you acquire this Windows license?

Oh hi! I formatted it and installed windows 7 :). I really didnt like windows 8.1. To give you a short summary, it was working for the first week when I installed a fresh copy of windows 7 ( its geniune btw ) .And also I was also experiencing this problem even when windows 8.1 was installed.

Thank you!

**axe0** · 16 Oct 2015

The system specs you filled in are not complete and the system manufacturer/model is according to the logs not correct. The system manufacturer/model part probably is the cause of the confusion.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs: