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Windows 7: System_thread_exception_not_handled bsod

14 Oct 2015   #1
marcdrum

Windows 7
 
 
System_thread_exception_not_handled bsod

I am receiving several BSOD a day. I have udpated drivers and ran chkdsk /r still cant figure out why it blue screens. I have attached the file dumps and other info. Any help would be greatly appreciated!

Marc


My System SpecsSystem Spec
.
14 Oct 2015   #2
marcdrum

Windows 7
 
 

I also ran memtest86 for 11 hours and no errors.
My System SpecsSystem Spec
14 Oct 2015   #3
axe0

Windows 10 Pro
 
 

Hi marcdrum,

Welcome to the 7forums.

You seem to run 2 AV (Anti-Virus) programs
This causes trouble, in your case BSOD crashes.

Please remove Symantec OR Trend Micro
My System SpecsSystem Spec
.

14 Oct 2015   #4
marcdrum

Windows 7
 
 

Thanks Axe0. I am only running Trend Micro for virus protection. The Symantec software is Symantec PKI Client for my companies VPN client. Is there something else that could be causing the BCOD?

Marc
My System SpecsSystem Spec
14 Oct 2015   #5
axe0

Windows 10 Pro
 
 

Trend Micro's drivers have been flagged.
You have to remove one of the programs.
My System SpecsSystem Spec
15 Oct 2015   #6
marcdrum

Windows 7
 
 

Can you show me where the Trend drivers are flagged so that I can reach out to Trend Micro for support? I appreciate the help.

Marc
My System SpecsSystem Spec
15 Oct 2015   #7
axe0

Windows 10 Pro
 
 

When the dumps are opening in this case.
Code:
Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\martijn\AppData\Local\Temp\Temp1_U6031760-TPL-A-Wed_10_14_2015_125828_04.zip\101215-10530-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23136.amd64fre.win7sp1_ldr.150715-0600
Machine Name:
Kernel base = 0xfffff800`03412000 PsLoadedModuleList = 0xfffff800`03654730
Debug session time: Mon Oct 12 22:19:05.170 2015 (UTC + 2:00)
System Uptime: 0 days 4:09:39.564
Loading Kernel Symbols
...............................................................
................................................................
....................................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800035ba9cc, fffff880037d2208, fffff880037d1a60}

*** WARNING: Unable to verify timestamp for tmtdi.sys
*** ERROR: Module load completed but symbols could not be loaded for tmtdi.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
My System SpecsSystem Spec
15 Oct 2015   #8
marcdrum

Windows 7
 
 

Thanks Axe0! I will uninstall Trend and let you know how it goes. I really appreciate the help!

Marc
My System SpecsSystem Spec
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 System_thread_exception_not_handled bsod




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