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Windows 7: BSOD/Freez with x64_0x124_genuineintel_processor_mae

18 Oct 2015   #1
don74

Windows 7 x64
 
 
BSOD/Freez with x64_0x124_genuineintel_processor_mae

Hi!
i recently build my pc and im having this random freezes
i tried to see when this freezes/bsod occour and it seems they are mostly when i'm watching some videos with flash

i've stress tested the cpu with prime95, memory with memtest und gpu with furmark
i reinstalled windows 7 completely just to be sure and didnt install anything except chrome
the same random freeze happened

i installed the windbg and this is the dmp
the zip file from the dm log collector and a screenshot from bluescreenviewer is also attached
as far as i can tell genuine intel can only be about the cpu
but i dont know if it is the cpu itself or a bad driver?

hopefully someone of you can help me
thank you


EDIT:
i tried sfc /scannow and chkdsk and both came up with no errors
also uploaded my minidump, i forget it earlier


Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa801a77e028, fe000000, 800400}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa801a77e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:
fffff880`03175c58 fffff800`03607a3b : 00000000`00000124 00000000`00000000 fffffa80`1a77e028 00000000`fe000000 : nt!KeBugCheckEx
fffff880`03175c60 fffff800`0319a633 : 00000000`00000001 fffffa80`1a72dea0 00000000`00000000 fffffa80`1a72def0 : hal!HalBugCheckSystem+0x1e3
fffff880`03175ca0 fffff800`03607700 : 00000000`00000728 fffffa80`1a72dea0 fffff880`03176030 fffff880`03176000 : nt!WheaReportHwError+0x263
fffff880`03175d00 fffff800`03607052 : fffffa80`1a72dea0 fffff880`03176030 fffffa80`1a72dea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03175e50 fffff800`03606f0d : 00000000`0000000c 00000000`00000001 fffff880`031760b0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03175e90 fffff800`035fae88 : 00000000`00000000 fffff880`0316d180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03175ec0 fffff800`0308252c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03175ef0 fffff800`03082393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03176030 fffff880`045889c2 : fffff800`0308c7f9 00000000`00312571 fffffa80`1af549b8 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`03195b58 fffff800`0308c7f9 : 00000000`00312571 fffffa80`1af549b8 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2
fffff880`03195b60 fffff800`0307b91c : fffff880`0316d180 fffff880`00000000 00000000`00000000 fffff800`0313b610 : nt!PoIdle+0x52a
fffff880`03195c40 00000000`00000000 : fffff880`03196000 fffff880`03190000 fffff880`03195c00 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x124_genuineintel_processor_mae

FAILURE_ID_HASH: {addebe90-d04a-b9c9-a39c-2531fe75dd4e}

Followup: MachineOwner
---------

7: kd> lmvm GenuineIntel
start end module name
7: kd> lmvm GenuineIntel
start end module name



My System SpecsSystem Spec
.
19 Oct 2015   #2
axe0

Windows 10 Pro
 
 

Hi don74,

Welcome to the 7forums.

The 0x124 is usually caused by hardware problems, but could also being caused by driver problems, overclocking, BIOS problems and rarely software.
Looking at the stack you posted the intelppm driver is where it begins, this is likely a driver problem with your CPU as the intelppm is the CPU driver.
Please check Intel for driver updates for your CPU.
Code:
STACK_TEXT: 
fffff880`03175c58 fffff800`03607a3b : 00000000`00000124 00000000`00000000 fffffa80`1a77e028 00000000`fe000000 : nt!KeBugCheckEx
fffff880`03175c60 fffff800`0319a633 : 00000000`00000001 fffffa80`1a72dea0 00000000`00000000 fffffa80`1a72def0 : hal!HalBugCheckSystem+0x1e3
fffff880`03175ca0 fffff800`03607700 : 00000000`00000728 fffffa80`1a72dea0 fffff880`03176030 fffff880`03176000 : nt!WheaReportHwError+0x263
fffff880`03175d00 fffff800`03607052 : fffffa80`1a72dea0 fffff880`03176030 fffffa80`1a72dea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03175e50 fffff800`03606f0d : 00000000`0000000c 00000000`00000001 fffff880`031760b0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03175e90 fffff800`035fae88 : 00000000`00000000 fffff880`0316d180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03175ec0 fffff800`0308252c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03175ef0 fffff800`03082393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03176030 fffff880`045889c2 : fffff800`0308c7f9 00000000`00312571 fffffa80`1af549b8 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`03195b58 fffff800`0308c7f9 : 00000000`00312571 fffffa80`1af549b8 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2
fffff880`03195b60 fffff800`0307b91c : fffff880`0316d180 fffff880`00000000 00000000`00000000 fffff800`0313b610 : nt!PoIdle+0x52a
fffff880`03195c40 00000000`00000000 : fffff880`03196000 fffff880`03190000 fffff880`03195c00 00000000`00000000 : nt!KiIdleLoop+0x2c
My System SpecsSystem Spec
19 Oct 2015   #3
don74

Windows 7 x64
 
 

i just checked the homepage but didnt find anything
so i installed the intel driver update utility but the programm didnt find any driver either

i also installed the intel processor diagnostic tool and it ran some tests which all passed


i've been trying different things in the last 10 hours
there are 32gb (4x8 Gb) ram installed so i took 3 out and let it run through memtest und and also in windows in prime95
since then i havent had any freezes anymore, even when watching anything related with the flash player

i've been thinking that maybe there is a problem with the compatibilty of the memory and the quad channel of my board? or maybe my PSU 630w be quiet pure power doesnt have enough power for the cpu and my amd fury that is installed
could this also be? or is still probably the cpu since the dump hinted to intel
My System SpecsSystem Spec
.

19 Oct 2015   #4
axe0

Windows 10 Pro
 
 

What memtest have you done?

Please open CPU-Z, make screenshots of the Mainboard, Memory and SPD tabs and post them.
In the SPD tab -> screenshots of every slot.
My System SpecsSystem Spec
19 Oct 2015   #5
don74

Windows 7 x64
 
 

here you go
i only have 2 of the 4 installed, i was thinking to test my way up

i used memtest86 from passmark
My System SpecsSystem Spec
19 Oct 2015   #6
axe0

Windows 10 Pro
 
 




BSOD/Freez with x64_0x124_genuineintel_processor_mae Diagnostic Test BSOD/Freez with x64_0x124_genuineintel_processor_mae
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
My System SpecsSystem Spec
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