BSOD/Freez with x64_0x124_genuineintel_processor_mae


  1. don74
    Posts : 3
    Windows 7 x64
       New #1

    BSOD/Freez with x64_0x124_genuineintel_processor_mae


    Hi!
    i recently build my pc and im having this random freezes
    i tried to see when this freezes/bsod occour and it seems they are mostly when i'm watching some videos with flash

    i've stress tested the cpu with prime95, memory with memtest und gpu with furmark
    i reinstalled windows 7 completely just to be sure and didnt install anything except chrome
    the same random freeze happened

    i installed the windbg and this is the dmp
    the zip file from the dm log collector and a screenshot from bluescreenviewer is also attached
    as far as i can tell genuine intel can only be about the cpu
    but i dont know if it is the cpu itself or a bad driver?

    hopefully someone of you can help me
    thank you


    EDIT:
    i tried sfc /scannow and chkdsk and both came up with no errors
    also uploaded my minidump, i forget it earlier


    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa801a77e028, fe000000, 800400}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    7: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa801a77e028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: f

    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

    STACK_TEXT:
    fffff880`03175c58 fffff800`03607a3b : 00000000`00000124 00000000`00000000 fffffa80`1a77e028 00000000`fe000000 : nt!KeBugCheckEx
    fffff880`03175c60 fffff800`0319a633 : 00000000`00000001 fffffa80`1a72dea0 00000000`00000000 fffffa80`1a72def0 : hal!HalBugCheckSystem+0x1e3
    fffff880`03175ca0 fffff800`03607700 : 00000000`00000728 fffffa80`1a72dea0 fffff880`03176030 fffff880`03176000 : nt!WheaReportHwError+0x263
    fffff880`03175d00 fffff800`03607052 : fffffa80`1a72dea0 fffff880`03176030 fffffa80`1a72dea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`03175e50 fffff800`03606f0d : 00000000`0000000c 00000000`00000001 fffff880`031760b0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`03175e90 fffff800`035fae88 : 00000000`00000000 fffff880`0316d180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`03175ec0 fffff800`0308252c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`03175ef0 fffff800`03082393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`03176030 fffff880`045889c2 : fffff800`0308c7f9 00000000`00312571 fffffa80`1af549b8 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`03195b58 fffff800`0308c7f9 : 00000000`00312571 fffffa80`1af549b8 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2
    fffff880`03195b60 fffff800`0307b91c : fffff880`0316d180 fffff880`00000000 00000000`00000000 fffff800`0313b610 : nt!PoIdle+0x52a
    fffff880`03195c40 00000000`00000000 : fffff880`03196000 fffff880`03190000 fffff880`03195c00 00000000`00000000 : nt!KiIdleLoop+0x2c


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_VERSION:

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

    BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:x64_0x124_genuineintel_processor_mae

    FAILURE_ID_HASH: {addebe90-d04a-b9c9-a39c-2531fe75dd4e}

    Followup: MachineOwner
    ---------

    7: kd> lmvm GenuineIntel
    start end module name
    7: kd> lmvm GenuineIntel
    start end module name
    Last edited by don74; 18 Oct 2015 at 18:19.
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Hi don74,

    Welcome to the 7forums.

    The 0x124 is usually caused by hardware problems, but could also being caused by driver problems, overclocking, BIOS problems and rarely software.
    Looking at the stack you posted the intelppm driver is where it begins, this is likely a driver problem with your CPU as the intelppm is the CPU driver.
    Please check Intel for driver updates for your CPU.
    Code:
    STACK_TEXT: 
fffff880`03175c58 fffff800`03607a3b : 00000000`00000124 00000000`00000000 fffffa80`1a77e028 00000000`fe000000 : nt!KeBugCheckEx
fffff880`03175c60 fffff800`0319a633 : 00000000`00000001 fffffa80`1a72dea0 00000000`00000000 fffffa80`1a72def0 : hal!HalBugCheckSystem+0x1e3
fffff880`03175ca0 fffff800`03607700 : 00000000`00000728 fffffa80`1a72dea0 fffff880`03176030 fffff880`03176000 : nt!WheaReportHwError+0x263
fffff880`03175d00 fffff800`03607052 : fffffa80`1a72dea0 fffff880`03176030 fffffa80`1a72dea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03175e50 fffff800`03606f0d : 00000000`0000000c 00000000`00000001 fffff880`031760b0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03175e90 fffff800`035fae88 : 00000000`00000000 fffff880`0316d180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03175ec0 fffff800`0308252c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03175ef0 fffff800`03082393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03176030 fffff880`045889c2 : fffff800`0308c7f9 00000000`00312571 fffffa80`1af549b8 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`03195b58 fffff800`0308c7f9 : 00000000`00312571 fffffa80`1af549b8 00000000`00000000 00000000`00000000 : intelppm!C1Halt+0x2
fffff880`03195b60 fffff800`0307b91c : fffff880`0316d180 fffff880`00000000 00000000`00000000 fffff800`0313b610 : nt!PoIdle+0x52a
fffff880`03195c40 00000000`00000000 : fffff880`03196000 fffff880`03190000 fffff880`03195c00 00000000`00000000 : nt!KiIdleLoop+0x2c
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  4. don74
    Posts : 3
    Windows 7 x64
    Thread Starter
       New #3

    i just checked the homepage but didnt find anything
    so i installed the intel driver update utility but the programm didnt find any driver either

    i also installed the intel processor diagnostic tool and it ran some tests which all passed


    i've been trying different things in the last 10 hours
    there are 32gb (4x8 Gb) ram installed so i took 3 out and let it run through memtest und and also in windows in prime95
    since then i havent had any freezes anymore, even when watching anything related with the flash player

    i've been thinking that maybe there is a problem with the compatibilty of the memory and the quad channel of my board? or maybe my PSU 630w be quiet pure power doesnt have enough power for the cpu and my amd fury that is installed
    could this also be? or is still probably the cpu since the dump hinted to intel
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    What memtest have you done?

    Please open CPU-Z, make screenshots of the Mainboard, Memory and SPD tabs and post them.
    In the SPD tab -> screenshots of every slot.
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  7. don74
    Posts : 3
    Windows 7 x64
    Thread Starter
       New #5

    here you go
    i only have 2 of the 4 installed, i was thinking to test my way up

    i used memtest86 from passmark
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  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6




    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
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