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Windows 7: BSOD 0x00000116

21 Oct 2015   #11
uncfan7

Windows 7
 
 

Sorry it took me so long to respond! Since I cannot access the internet on my computer right now, I downloaded the BSOD posting instructions download onto a portable hard drive and plugged it into my computer. I opened it on the computer and it seemed to be working for a little while but then I got the BSOD I realized that I was connected to the internet while I did this so I restarted the computer again, disconnected from the internet immediately, and then opened the download. It seemed to work the second time around though! Attached is the file.

Thanks!


My System SpecsSystem Spec
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21 Oct 2015   #12
axe0

Windows 10 Pro
 
 

It appears both your GPU's are using the same driver.
Install the drivers available at your manufacturers site.
Code:
3: kd> lmvm atikmpag
start             end                 module name
fffff880`04c2d000 fffff880`04c7d000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jun 01 03:19:13 2011 (4DE59391)
    CheckSum:         0005307F
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
21 Oct 2015   #13
uncfan7

Windows 7
 
 

Uninstalled the AMD driver, restarted the computer and tried to reinstall the AMD driver but I got the BSOD during the re installation process Started the computer back up and it shows the AMD driver installed, but once I opened the internet I got the BSOD again... Should I also try uninstalling the Intel Driver? If so, should I reinstall the new version of the Intel Driver even though the manufacturer's website doesn't say it is compatible?
My System SpecsSystem Spec
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22 Oct 2015   #14
axe0

Windows 10 Pro
 
 

Reinstall every driver your manufacturer gives you
My System SpecsSystem Spec
22 Oct 2015   #15
uncfan7

Windows 7
 
 

Thought back on it last night and realized that I may not have fully uninstalled the AMD Driver. I did uninstall it from "Device Manager" but I didn't try going through the registry or add/remove programs or anything like that. I also realized that ATI files are linked to AMD files. Figured I'd give it one more go before uninstalling all the drivers.

I went through every possible place I could think of and found all the AMD and ATI files and deleted them this morning. Once I uninstalled everything AMD/ATI related, my screen looked a little weird, but my computer seemed to be working ok! I opened internet and it even seemed to do fine playing Netflix! This definitely made me think that it was the AMD driver causing the problems since it seemed to work fine when I uninstalled it. I then tried to reinstalled the AMD driver from the manufacture's website. During the installation it said it failed, but once I clicked "ok" it keep going. At the end of the install it said it failed and the attached (images attached of the screen that came up) summary popped up. You'll see that the part that failed is "Microsoft Visual C++ 2010 Redistributable."

I checked my programs and it looks like I have quite a few different versions of "Microsoft Visual C++" downloaded. I also have "Microsoft Visual Studio 2010 Tools for Office Runtime" but I think that is different. Again, I am not opposed to uninstalling ALL the drivers, I just think you may be onto something with this AMD driver since it worked when it was uninstalled. Do you think I should try uninstalling some of the older Microsoft Visual C++ programs? I suppose that if I do this then I would also need to uninstall/delete the AMD driver again since they seem to be connected.
My System SpecsSystem Spec
22 Oct 2015   #16
axe0

Windows 10 Pro
 
 

First, the added pictures are upside down.

Second, read my first post for properly removing the display drivers.

Third, the versions aren't important, I have multiple Visual C++ as they are necessary for other programs. Removing one gives you trouble with other installed programs.
My System SpecsSystem Spec
23 Oct 2015   #17
uncfan7

Windows 7
 
 

Sorry about the pictures! I attached new ones that are hopefully right side up now!

I did try the Uninstaller you suggested, but after running it, it was still showing a couple files related to AMD on my computer. After running it I did try to reinstall the AMD driver from the manufacturer's website, but during the installation it says "The following file is already on your computer: C:\Drivers\AMD Graphics Driver\Bin\atidcmxx.sys Do you wish to overwrite this file?" It says this for a couple other files too. I figured that meant the uninstaller didn't get rid of all the files related to AMD That was when I resorted to trying to manually identify and delete/uninstall all the related files/drivers/programs.

I'll try to run the uninstaller again today though and see if it works this time! It is fine to run the uninstaller in "safe mode," right?
My System SpecsSystem Spec
23 Oct 2015   #18
axe0

Windows 10 Pro
 
 

Yes it save in safe mode to run DDU, but you'll need to be in normal mode to install the drivers.
My System SpecsSystem Spec
23 Oct 2015   #19
uncfan7

Windows 7
 
 

Just tried it again and it is still saying "The following file is already on your computer: C:\Drivers\AMD Graphics Driver\Bin\atidcmxx.sys Do you wish to overwrite this file?" It says this for a couple (at least 20 others and after that I just clicked the "yes to all" button) other files too. :/
My System SpecsSystem Spec
23 Oct 2015   #20
uncfan7

Windows 7
 
 

Also, just got a new BSOD error after using the uninstaller and redownloading the driver from the manufacturer :/ "Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION" is the error. I believe this is still graphics related.

I still have not tried uninstalling the Intel driver via the uninstaller you recommended since my manufacturer's website does not provide a download for a new Intel driver. Would you recommend trying to uninstall the Intel driver too and just not installing anything back in it's place?
My System SpecsSystem Spec
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