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BSOD on a brand new HP ENVY Phoenix 850qe - dmp log included
Hello all,
I am hoping someone here can help me as I have recently purchased a HP ENVY Phoenix 850qe for my motion-media production needs. For some strange reason, 3 weeks into, the PC is getting BSOD. I'm shocked. The only things I have installed are Creative Cloud Apps (Photoshop, After Effects, Premiere) and Firefox and Chrome. HP support was not very helpful so I am hoping someone here could take a look at my error log and see what could be causing this issue?
Specs as follows:
HP ENVY Phoenix 850qe
Windows 7 Professional 64-bit SP1
Intel Core i7 4790K @ 4.00GHz
RAM: 32.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard: Hewlett-Packard 2B36
Graphics Card: 2048MB ATI AMD Radeon R9 370
HD Main: 476GB SanDisk SD7SB2Q-512G-100 SCSI Disk Device (SSD)
1863GB Seagate ST2000DM 001-1ER164 SCSI Disk Device (SATA)
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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800F2FA31C
BCP3: FFFFF88011D91950
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\102215-19328-01.dmp
-- I have uploaded the .dmp file to 102215-19328-01.dmp :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.
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Thank You all very much in advance!