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Windows 7: BSOD once or twice a week - portcls.sys + paged_area_in_nonpaged_area

24 Oct 2015   #1
tangosmango

Win7x64
 
 
BSOD once or twice a week - portcls.sys + paged_area_in_nonpaged_area

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFFA800E990008
BCP2: 0000000000000000
BCP3: FFFFF88006802B15
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102415-8439-01.dmp
C:\Users\Shu\AppData\Local\Temp\WER-186592-0.sysdata.xml

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From the actual BSOD, this is the information I've gathered: paged_area_in_nonpaged_area and something called portcls.sys

I've googled both errors and the one thing that makes somewhat of sense is that portcls.sys has something to do with audio devices. When I do get a BSOD, about half the time, it's right as I've opened something that has sound, like a media file or a Youtube video, etc.

edit: forgot to include my specs.
4670k
GTX 770
Realtek Audio drivers 6.0
Win7x64 Pro


My System SpecsSystem Spec
.
24 Oct 2015   #2
Pauly

Win7 Ultimate X64
 
 

My System SpecsSystem Spec
24 Oct 2015   #3
tangosmango

Win7x64
 
 

uploaded.

thanks in advance!
My System SpecsSystem Spec
.

28 Oct 2015   #4
tangosmango

Win7x64
 
 

bump. any advice?
My System SpecsSystem Spec
29 Oct 2015   #5
Pauly

Win7 Ultimate X64
 
 

Hi sorry for the late response missed your original post

Only one dump file in your upload which blames the driver vrtaucbl.sys for the crash
This is a Virtual Audio Cable driver relating to Ventrilo

If you know what this driver relates to try updating from manufacturers website or if not possible try removing the driver for testing purposes
My System SpecsSystem Spec
30 Oct 2015   #6
tangosmango

Win7x64
 
 

Quote   Quote: Originally Posted by Pauly View Post
Hi sorry for the late response missed your original post

Only one dump file in your upload which blames the driver vrtaucbl.sys for the crash
This is a Virtual Audio Cable driver relating to Ventrilo

If you know what this driver relates to try updating from manufacturers website or if not possible try removing the driver for testing purposes
Ah alright, thanks! I'll try that!
My System SpecsSystem Spec
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 BSOD once or twice a week - portcls.sys + paged_area_in_nonpaged_area




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