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Windows 7: BSOD after installing latest AMD driver

24 Oct 2015   #1
Amooki

Windows 7 Ultimate x64
 
 
BSOD after installing latest AMD driver

hi there
recently i installed amd latest driver for my hp g62 a53se laptop after restart my pc gets very slow and suddenly a BSOD appears?i have installed your tool Blue Screen of Death (BSOD) Posting Instructions
the results are in the attached the zip file.
please help.


My System SpecsSystem Spec
.
25 Oct 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Amooki mate I am picking up straight away in themsinfo32 problem devices in particular one called cherimoya now I don'tknow what that is but it is being flagged as a possible malware?? There are acouple of other problem devices that I have not looked up yet. see pic



Code:
VIDEO_TDR_FAILURE (116)
Code:
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80077b8010, Optional pointer to internal TDR recovery context(TDR_RECOVERY_CONTEXT).
Arg2: fffff880044e9cac, The pointer into responsible device driver module (e.g.owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failedoperation.
Arg4: 0000000000000002, Optional internal context dependent data.
 
Debugging Details:
------------------
 
 
FAULTING_IP: 
atikmpag+ccac
fffff880`044e9cac 4883ec28       sub     rsp,28h
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
CUSTOMER_CRASH_COUNT:  1
 
BUGCHECK_STR:  0x116
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
 
STACK_TEXT:  
fffff880`06c459c8 fffff880`04661134 : 00000000`00000116 fffffa80`077b8010fffff880`044e9cac 00000000`00000000 : nt!KeBugCheckEx
fffff880`06c459d0 fffff880`04660e3e : fffff880`044e9cac fffffa80`077b8010fffffa80`0a38dab0 fffffa80`0a367010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06c45a10 fffff880`04708f13 : fffffa80`077b8010 00000000`00000000fffffa80`0a38dab0 fffffa80`0a367010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`06c45a40 fffff880`04732cf1 : 00000000`ffffffff 00000000`00003f9900000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06c45b20 fffff880`04731437 : 00000000`00000102 00000000`0000000500000000`00003f99 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`06c45b50 fffff880`047042d2 : ffffffff`ff676980 fffffa80`0a36701000000000`00000000 00000000`00000000 :dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`06c45bf0 fffff880`04730ff6 : 00000000`00000000 fffffa80`08a2e8f000000000`00000080 fffffa80`0a367010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`06c45d00 fffff800`03159b26 : 00000000`fffffc32 fffffa80`0a389060fffffa80`072669c0 fffffa80`0a389060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06c45d40 fffff800`02eb0f66 : fffff800`0303fe80 fffffa80`0a389060fffff800`0304dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`06c45d80 00000000`00000000 : 00000000`00000000 00000000`0000000000000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
 
 
STACK_COMMAND:  .bugcheck ; kb
 
FOLLOWUP_IP: 
atikmpag+ccac
fffff880`044e9cac 4883ec28       sub     rsp,28h
 
SYMBOL_NAME:  atikmpag+ccac
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: atikmpag
 
IMAGE_NAME:  atikmpag.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  55c01884
 
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
 
BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
 
ANALYSIS_SOURCE:  KM
 
FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys
 
FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}
 
Followup: MachineOwner


This dump has a fix suggestion of uninstalling the catalyst Control Centreand run the graphics on the manufacturers driver only. Now unfortunately as peralways the driver comes with CCC from ATi http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64and I shall have to try and hunt down the machines drivers for the right one.
My System SpecsSystem Spec
25 Oct 2015   #3
Amooki

Windows 7 Ultimate x64
 
 

thanks in advance
just to let you know when i install the amd driver from hp.com i got stuck in black screen after windows logo
My System SpecsSystem Spec
.

25 Oct 2015   #4
Amooki

Windows 7 Ultimate x64
 
 

and my graphic card is ati mobility hd 5470 switchable
My System SpecsSystem Spec
25 Oct 2015   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate now boot into safe mode and run these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2
If it black screens even for safe mode then we might need to take a further look at options. I am going offline shortly so don't be surprised if I am late replying again.
My System SpecsSystem Spec
25 Oct 2015   #6
Amooki

Windows 7 Ultimate x64
 
 

hi mate
i did both ways and it seems thats no problem found.
the result of sfc /scannow:
verification 100% complete.
windows resource protection did not find any integrity violations.
My System SpecsSystem Spec
25 Oct 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok back online and I think it would be an idea to run these as well

http://www.superantispyware.com/

https://www.malwarebytes.org/lp/sem/5/?gclid=CJTmq6iGpscCFYqCvQodbfMN1A(free version and untick the trial option when it comesup)

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(Anyone running Kasperskyinternet security will find it rants about ADW - ignore it or disable Kasperskywhile running ADW)
My System SpecsSystem Spec
25 Oct 2015   #8
Amooki

Windows 7 Ultimate x64
 
 

hello again
just finished scanning my pc with all three software and did find some trojans and adwares?whats next?
if u want the adwcleaner log file just let me know.
My System SpecsSystem Spec
25 Oct 2015   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Now depending on why you installed the latest driver for the graphics I would be inclined to do a system restore to a date before you did that and just see what happens.
System Restore if you do not get a result of a restore point before that date then there is a little box in that screen that will allow points further back - if you haven't wiped them
My System SpecsSystem Spec
25 Oct 2015   #10
Amooki

Windows 7 Ultimate x64
 
 

sorry man the system restore point before the update is deleted
the problem that makes BSOD is atikmpag.sys.hope u find this useful.
My System SpecsSystem Spec
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 BSOD after installing latest AMD driver




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