BSOD, Kernel_Data_Inpage_Error, error 0x0000007A, parameter 2 c0000185


  1. xtorch
    Posts : 2
    Windows 7 Ultimate x64
       New #1

    BSOD, Kernel_Data_Inpage_Error, error 0x0000007A, parameter 2 c0000185


    Hi,

    My Dell Latitude E6410 notebook started to give frequent BSOD errors since last weekend.
    First one came after I tried to copy some folders into flash drive, I guess it was on 25th October.
    After that OS started to freeze after starting.
    I cleaned and fixed some registries using JV16 and Spybot tools. Now the OS starts without freezing, but still getting BSOD form time to time, mainly when copying files.

    Files are attached.

    Any help will be appreciated.

    Regards,
    Khachatur
      My Computer
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Hi xtorch,

    Welcome to the 7forums.

    The 0x7A errors is one I have only seen with Input/Output errors, also this time.
    This means that there are problems with reading the data from your hard drive.
    To confirm the hard drive has problems, please run chkdsk and SeaTools and perform the short generic, long generic and SMART tests perfered in that order in SeaTools. If wanted you could always perform the other tests too in SeaTools.




    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

       Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check
    Code:
    KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc4000a928, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 00000000aee59860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8800152511c, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION
       Note
    Please run the DM Log Collector tool again and upload the zip file, there are quite some important files missing
      My Computer
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  4. xtorch
    Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Hi axe0,

    Thanks for your reply.
    I have used the SeaTools as you mentioned.
    It passed short generic test and failed the long generic test.

    Also tried WD Data Lifeguard Diagnostic Quick test:
    Test Option: QUICK TEST
    Model Number: WDC WD3200BEKT-75PVMT0
    Unit Serial Number: WD-WXK1AB0P2561
    Firmware Number: 01.01A01
    Capacity: 320.07 GB
    SMART Status: PASS
    Test Result: FAIL
    Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1!
    Test Time: 00:48:33, October 29, 2015

    Also tried Dell SystemAssist:
    SMART Status Test
    Test Started 10/29/2015 12:53:36 AM
    Test Finished: Passed 10/29/2015 12:53:38 AM
    SMART Thresholds Test
    Test Started 10/29/2015 12:53:38 AM
    Test Finished: Passed 10/29/2015 12:53:40 AM
    Targeted Read Test
    Test Started 10/29/2015 12:53:40 AM
    Error Message: Error while reading sector 180390632. 10/29/2015 12:54:08 AM
    Error Message: Error while reading sector 180368249. 10/29/2015 12:54:28 AM
    Error Message: There was an error reading sectors 180369210 through 180369273. 10/29/2015 12:54:54 AM
    Error Message: There was an error reading sectors 180384552 through 180384615. 10/29/2015 12:55:19 AM
    Error Message: There was an error reading sectors 180389608 through 180389671. 10/29/2015 12:55:45 AM
    Error Message: The test has encountered its limit of 5 sector errors. Testing will not continue. 10/29/2015 12:55:45 AM
    Test Finished: Failed (Error code: WHD20-KD8)

    SMART Conveyance Self Test
    Test Started 10/29/2015 12:59:32 AM
    Error Message: The device reported the following status: The previous self-test completed having the read element of the test failed. 10/29/2015 1:00:33 AM
    Error Message: The first failing LBA value is 180368249 and the failure occurred after the device had been operating for 13099 power-on hours. 10/29/2015 1:00:33 AM
    Test Finished: Failed (Error code: WHD12-JPR) 10/29/2015 1:00:36 AM
      My Computer
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    It means your hard drive is failing/faulty.

    If you have warranty, let your manufacturer replace the hard drive.
    Else, you still need to contact your manufacturer for the hard drive replacement.
      My Computer
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