Blue screen, unexpected shut down, have minidump

Page 1 of 2 12 LastLast

  1. Posts : 12
    Windows 7 64 bit Home Premium
       #1

    Blue screen, unexpected shut down, have minidump


    I'm wondering if my computer has a serious problem. Windows 7 Prof 64 with C and G drives. The blue screen seemed to happen after I had "safely" disconnected a USB drive that may or may not have been in a backup process. In my haste to disconnect, I didn't check to see that it really was safe. Here's the info from the unexpected shut down screen.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: e4
    BCP1: 0000000000000002
    BCP2: FFFFFA800AB72780
    BCP3: FFFFFA800AB727A0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\102815-12043-01.dmp
    C:\Users\MyName\AppData\Local\Temp\WER-21060-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    ====

    I'm trying to use the DM log collector mentioned here: Blue Screen of Death (BSOD) Posting Instructions
    It says "takes a while" - can I expect it to take more than 10 minutes?


    14:32:41.07: Creating the archive
    done

    14:32:41.08: Copying mini dump files
    C:\Windows\minidump\102815-12043-01.dmp
    1 file(s) copied.
    done

    14:32:41.08: generating dxdiag report (takes a while)
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2
      My Computer


  3. Posts : 12
    Windows 7 64 bit Home Premium
    Thread Starter
       #3

    I had read that before posting. In my post, I wrote:

    I'm trying to use the DM log collector mentioned here: https://www.sevenforums.com/bsod-help...tructions.html
    It says "takes a while" - can I expect it to take more than 10 minutes?
    It's now about 1-1/2 hours later and it still says "takes a while" in the DM Log collector screen.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please boot in safe mode and try running it again.
      My Computer


  5. Posts : 12
    Windows 7 64 bit Home Premium
    Thread Starter
       #5

    Thanks, safe mode was faster. Here is my file.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Following drivers need to be updated/removed
    Code:
    ASACPI		Mon Mar 28 04:30:36 2005 		ASACPI.sys // ASUS ATK0110 ACPI UTILITY driver
    LVUSBS64	Sat Feb 03 19:05:16 2007 		LVUSBS64.sys // Logitech camera driver
    CamDrL64	Sat Feb 03 19:17:27 2007 		CamDrL64.sys // Logitech QuickCam driver
    Update links
    LVUSBS64
    CamDrL64

    ASUS driver is known for causing BSOD's, please remove the driver
    Code:
    ASUS ATK0110 ACPI UTILITY	c:\windows\system32\drivers\asacpi.sys
      My Computer


  7. Posts : 12
    Windows 7 64 bit Home Premium
    Thread Starter
       #7

    Thanks for the info!
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Please let me know how it goes :)
      My Computer


  9. Posts : 12
    Windows 7 64 bit Home Premium
    Thread Starter
       #9

    For the 2 Logitech items, I wasn't able to find an update for the webcam (assuming "camera" means the webcam). From what I read, the Logitech webcam I have is for XP and not updated anymore. Though it has worked with Windows 7 for quite a while. I had to recently reinstall Windows.

    For the Asus utility, I went to the ASUS website and started a chat with an employee via this link:
    ASUS Live Chat
    I told Alberth that I right-clicked the ASUS ATK0110 ACPI UTILITY in Device Manager then attempted to see if there were any updates. A message said there are no updates. Alberth said it's common for Windows to say there is no update and that he'd help me to get a download to update it. Then Alberth asked for my model number. I asked where to find the model number. Then suddenly the chat screen went white and the chat person was gone. I tried numerous times to get the chat working again, but only get the white screen when I click "Components - Motherboard, Wireless, Display, Projector, Graphics Card, Server, Optical Storage" under ASUS Live Chat. I tried in 2 different browsers and cleared cookies.

    You say to remove the ASUS driver. Via Device Manager I assume. If I remove it, will it cause more problems? Don't I need it for some reason?

    Thanks
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    Drivers could be legt behind of the uninstaller didn't remove it.
    If you expect problems, just create a restore point BEFORE moving the driver.

    Moving, to test if there are any problems, if so just move the driver back, if not you can remove the driver.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:19.
Find Us