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Windows 7: Blue screen, unexpected shut down, have minidump

28 Oct 2015   #1
verdutzt

Windows 7 64 bit Home Premium
 
 
Blue screen, unexpected shut down, have minidump

I'm wondering if my computer has a serious problem. Windows 7 Prof 64 with C and G drives. The blue screen seemed to happen after I had "safely" disconnected a USB drive that may or may not have been in a backup process. In my haste to disconnect, I didn't check to see that it really was safe. Here's the info from the unexpected shut down screen.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: e4
BCP1: 0000000000000002
BCP2: FFFFFA800AB72780
BCP3: FFFFFA800AB727A0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\102815-12043-01.dmp
C:\Users\MyName\AppData\Local\Temp\WER-21060-0.sysdata.xml

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====

I'm trying to use the DM log collector mentioned here: Blue Screen of Death (BSOD) Posting Instructions
It says "takes a while" - can I expect it to take more than 10 minutes?


14:32:41.07: Creating the archive
done

14:32:41.08: Copying mini dump files
C:\Windows\minidump\102815-12043-01.dmp
1 file(s) copied.
done

14:32:41.08: generating dxdiag report (takes a while)


My System SpecsSystem Spec
.
28 Oct 2015   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
28 Oct 2015   #3
verdutzt

Windows 7 64 bit Home Premium
 
 

I had read that before posting. In my post, I wrote:

Quote:
I'm trying to use the DM log collector mentioned here: http://www.sevenforums.com/bsod-help...tructions.html
It says "takes a while" - can I expect it to take more than 10 minutes?
It's now about 1-1/2 hours later and it still says "takes a while" in the DM Log collector screen.
My System SpecsSystem Spec
.

28 Oct 2015   #4
axe0

Windows 10 Pro
 
 

Please boot in safe mode and try running it again.
My System SpecsSystem Spec
28 Oct 2015   #5
verdutzt

Windows 7 64 bit Home Premium
 
 

Thanks, safe mode was faster. Here is my file.
My System SpecsSystem Spec
29 Oct 2015   #6
axe0

Windows 10 Pro
 
 

Following drivers need to be updated/removed
Code:
ASACPI		Mon Mar 28 04:30:36 2005 		ASACPI.sys // ASUS ATK0110 ACPI UTILITY driver
LVUSBS64	Sat Feb 03 19:05:16 2007 		LVUSBS64.sys // Logitech camera driver
CamDrL64	Sat Feb 03 19:17:27 2007 		CamDrL64.sys // Logitech QuickCam driver
Update links
LVUSBS64
CamDrL64

ASUS driver is known for causing BSOD's, please remove the driver
Code:
ASUS ATK0110 ACPI UTILITY	c:\windows\system32\drivers\asacpi.sys
My System SpecsSystem Spec
29 Oct 2015   #7
verdutzt

Windows 7 64 bit Home Premium
 
 

Thanks for the info!
My System SpecsSystem Spec
29 Oct 2015   #8
axe0

Windows 10 Pro
 
 

Please let me know how it goes
My System SpecsSystem Spec
29 Oct 2015   #9
verdutzt

Windows 7 64 bit Home Premium
 
 

For the 2 Logitech items, I wasn't able to find an update for the webcam (assuming "camera" means the webcam). From what I read, the Logitech webcam I have is for XP and not updated anymore. Though it has worked with Windows 7 for quite a while. I had to recently reinstall Windows.

For the Asus utility, I went to the ASUS website and started a chat with an employee via this link:
ASUS Live Chat
I told Alberth that I right-clicked the ASUS ATK0110 ACPI UTILITY in Device Manager then attempted to see if there were any updates. A message said there are no updates. Alberth said it's common for Windows to say there is no update and that he'd help me to get a download to update it. Then Alberth asked for my model number. I asked where to find the model number. Then suddenly the chat screen went white and the chat person was gone. I tried numerous times to get the chat working again, but only get the white screen when I click "Components - Motherboard, Wireless, Display, Projector, Graphics Card, Server, Optical Storage" under ASUS Live Chat. I tried in 2 different browsers and cleared cookies.

You say to remove the ASUS driver. Via Device Manager I assume. If I remove it, will it cause more problems? Don't I need it for some reason?

Thanks
My System SpecsSystem Spec
30 Oct 2015   #10
axe0

Windows 10 Pro
 
 

Drivers could be legt behind of the uninstaller didn't remove it.
If you expect problems, just create a restore point BEFORE moving the driver.

Moving, to test if there are any problems, if so just move the driver back, if not you can remove the driver.
My System SpecsSystem Spec
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 Blue screen, unexpected shut down, have minidump




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