BSOD usually first thing in the morning


  1. Posts : 3
    Windows 7 64-bit
       #1

    BSOD usually first thing in the morning


    I leave my computer on all the time. Five or six times in the last month (but getting more frequent), the computer has restarted itself overnight and I am greeted with the message that there was an unexpected shutdown and the computer has restarted. I have never gotten the BSOD while using the computer. I noticed that my 1 TB Western Digital drive was not appearing in the file system the last few times the computer restarted itself so I replaced it yesterday with a 3 TB Western Digital drive; however I had the same message this morning. Any help would be appreciated.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi Shelley H,

    Welcome to the 7forums.

    Please run the DM Log Collector tool again, there are a few important files missing.
    Before uploading the zip, please make sure it contains at least following files
    • 18 .txt,
    • 1 .nfo

    If it doesn't, please try booting in safe mode and run the DM Log Collector tool again.
      My Computer


  3. Posts : 3
    Windows 7 64-bit
    Thread Starter
       #3

    Attached is the new zip file.

    Thanks.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please remove items from the startup
    How to remove items from startup - Windows 7 Help Forums
    These programs could interfere with the boot process giving you trouble and increase the boot speed.

    Please remove ASUS software, this software is known for causing BSOD's.

       Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with DriverTuner, please remove them as it may cause trouble.


    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Please ONLY install the Graphics driver and the PhysX driver.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`06a95000 fffff880`07568000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Aug 07 01:18:07 2015 (55C3EB2F)
        CheckSum:         00A8EFD2
        ImageSize:        00AD3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please update or uninstall Trusteer
    Code:
    *** WARNING: Unable to verify timestamp for RapportCerberus64_1507072.sys
    *** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_1507072.sys
    To uninstall Trusteer Rapport:
    1. Open the Control Panel.
    2. Under Programs, click Uninstall a program.
    3. In the list of programs, double-click Trusteer Endpoint Protection. A confirmation message appears.
    4. Click Yes. A Trusteer Rapport dialog box appears, showing you recent events Trusteer Rapport successfully prevented.
    5. Click Continue. Another Trusteer Rapport dialog box appears, offering you assistance with technical problems you may have had with Trusteer Rapport. Before continuing with the uninstall, close any files and applications you may have open.
    6. Click No Thanks, Uninstall Now. Trusteer Rapport completes the uninstall as requested. Once the uninstall is complete, a new browser window opens, asking for your feedback about Trusteer Rapport and a few basic questions.
      My Computer


  5. Posts : 3
    Windows 7 64-bit
    Thread Starter
       #5

    I will try that. Thanks!
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Let me know how it goes :)
      My Computer


 

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