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Windows 7: BSOD when startup, atikmpag.sys

02 Nov 2015   #1
Johncy

Windows 7 home premium 64bit
 
 
BSOD when startup, atikmpag.sys

Hi, I was using Mozilla Firefox when my laptop's screen start to flicker then I got BSOD (atikmpag.sys). Now whenever I boot my laptop it will get the BSOD unless I access safemode and disable graphic drivers. Another problem is there is blue strips in between my screen now.

Attachment 375065

Solution that I have tried:

1) Reinstall amd graphics drivers (Tried three different version: lastest, 2014, and 2013). So the driver version should not be the cause of this BSOD.

2) The expand.exe method with both atikmdag.sys and atikmpag.sys

3) Reinstall OS (Was using windows 10, installed window 7).

4) Updated BIOS.

At this point, I am thinking it might be hardware issue. Appreciate your help a lot.
Attached is the report of the BSOD. Thank you.
Attachment 375066


My System SpecsSystem Spec
.
02 Nov 2015   #2
Hacb

Windows 7 Enterprise x64
 
 

hrm.. at this point I would start investigating the actual gfx card, if you have another one available, simply swap out the cards and if the problem goes away, it's time for a new card.
My System SpecsSystem Spec
03 Nov 2015   #3
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Hacb View Post
hrm.. at this point I would start investigating the actual gfx card, if you have another one available, simply swap out the cards and if the problem goes away, it's time for a new card.
Aint that easy with a laptop

Hi Jonhcy,

Please run furmark to test your GPU.
I will be honest that I haven't checked the files yet, but this would be my first suspicious.



BSOD when startup, atikmpag.sys Diagnostic test BSOD when startup, atikmpag.sys
 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

Note   Note
Run Furmark for around 30 minutes


warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
My System SpecsSystem Spec
.

03 Nov 2015   #4
Johncy

Windows 7 home premium 64bit
 
 

Hi, first of all, thanks for the help.

Yes, it is hard for me to replace the graphic card as I don't have extra laptop graphic card and it is not easy to replace it compare to a desktop one. I can only access the RAM and hard disk when the bottom lid is removed.

I tried to run FurMark but get an error when trying to use the application. "Could not initialize ZoomGpu. FurMark startup failed. Bye!" is the message I got.

Tried to run it in three different cases: "with/without driver & in safemode". All failed and got the same message. Can't even try to run the stress test on gpu.
My System SpecsSystem Spec
03 Nov 2015   #5
axe0

Windows 10 Pro
 
 

Please uninstall everything of AMD using Display Driver Uninstaller and install ONLY new drivers from your manufacturer.

After re-installing, try Furmark again.
My System SpecsSystem Spec
03 Nov 2015   #6
Johncy

Windows 7 home premium 64bit
 
 

I always use the Driver display unistaller that you have linked in your reply before installing new driver.

The steps I went through when trying to run FurMark:
1) Clean windows 7 with no display driver (Previous driver was removed using DDU). Tried Furmark - Failed.
2) Installed latest AMD display driver only from their website (without CCC, only installed the display driver).
After the driver is installed, before restarting my computer, I tried Furmark once again -Failed.
3) Now, because the driver is installed, I will get BSOD at startup. I proceeded to boot into safe mode to try Furmark there) - Failed.

All three scenarios was unable to run Furmark.
My System SpecsSystem Spec
03 Nov 2015   #7
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Johncy View Post
I always use the Driver display unistaller that you have linked in your reply before installing new driver.

The steps I went through when trying to run FurMark:
1) Clean windows 7 with no display driver (Previous driver was removed using DDU). Tried Furmark - Failed.
2) Installed latest AMD display driver only from their website (without CCC, only installed the display driver).
After the driver is installed, before restarting my computer, I tried Furmark once again -Failed.
3) Now, because the driver is installed, I will get BSOD at startup. I proceeded to boot into safe mode to try Furmark there) - Failed.

All three scenarios was unable to run Furmark.
1. If I understand it correct that you tried Furmark while no driver was installed, you can't run Furmark without drivers,
2. Their website, you mean the website of your manufacturer or AMD?
3. The drivers aren't loaded in safe mode so you can't run Furmark in safe mode.
My System SpecsSystem Spec
03 Nov 2015   #8
Johncy

Windows 7 home premium 64bit
 
 

1) Correct.
2) I mean AMD.
3) That is what I guessed as well.

The problem is if I have the driver installed, I will get BSOD whenever I start my laptop. To only way to run Furmark that I can think of is the second method (Which is after installing the driver, don't restart or else I will get the BSOD, but I have tried that and it won't work). And if I have to guess, some drivers can only be used after restarting the laptop.
My System SpecsSystem Spec
03 Nov 2015   #9
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please uninstall everything of AMD using Display Driver Uninstaller and install ONLY new drivers from your manufacturer.

After re-installing, try Furmark again.
You cannot install drivers from AMD as those drivers won't function properly.
The manufacturer alters their drivers so you are forced to install their drivers for normal functioning.
My System SpecsSystem Spec
03 Nov 2015   #10
Johncy

Windows 7 home premium 64bit
 
 

I just tried the drivers from dell's website (For my specific model) - Didn't worked. Then, uninstall with DDU and installed the drivers from the CD I got when I purchase this laptop. Same BSOD. For the past 4 years, I have been using driver from AMD site without problem too.
My System SpecsSystem Spec
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 BSOD when startup, atikmpag.sys




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