Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD While playing music and Keyshot rendering.

02 Nov 2015   #1
jonut90

windows 7 - Enterprise, 64bit
 
 
BSOD While playing music and Keyshot rendering.

Hi folks, Here's hoping you can help me with my persistent problem.

So the story is, I mainly get BSOD when i have music running at the same time as producing a keyshot rendering. This is the case 80% of the time, sometimes the BSOD will happen at any random point during the day, regardelss what software is running. I have had days with 5-6 crashes, and then days with none whatsoever.

Playing music with a rendering consistently manages to trigger a crash however.

I have tried wiping the graphics drivers using the video driver removal tool, and then reinstalling official windows 7 drivers from the hp website. this seemed to fix the issue for a few days, however the crashes eventually returned.

Note - i had a dual core version of this laptop for about 2 weeks before i was upgraded to the quad core version. My previous machine also exhibited the same BSOD problems. These laptops were completely identical besides the Core count.

Any help is much appreciated.

Here is my basic system info.

HP Zbook G2 - windows 7 enterprise

Core i7 quad-core 4810mq
18gb ram
250gb ssd
100gb scratch disk
nvidia quadro k1100m
Intel HD 4600

thanks in advance for any help anyone can provide!!




Attached Files
File Type: zip APACNZ-LME011-Tue_03_11_2015_132020_68.zip (2.62 MB, 3 views)
My System SpecsSystem Spec
.
04 Nov 2015   #2
axe0

Windows 10 Pro
 
 

Hi jonut90,

Welcome to the 7forums.

Please update Check, it has a few drivers from 2008.

The most recent crashes are caused by drivers that are used for the graphics.
I assume you have used DDU for both your Intel and Nvidia graphic drivers? What drivers from Nvidia and Intel are installed?

Please run Furmark on both your Intel and Nvidia GPU's to test the GPU itself, read carefully the instructions.




BSOD While playing music and Keyshot rendering. Diagnostic test BSOD While playing music and Keyshot rendering.
 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

Note   Note
Run Furmark for around 30 minutes


warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
My System SpecsSystem Spec
04 Nov 2015   #3
jonut90

windows 7 - Enterprise, 64bit
 
 

Hi there, thanks for the response!

Ill run an update later tonight when i am home and see if that updates the old drivers.

As for reinstalling the graphics drivers, i did indeed use a driver wiper to remove any trace before installing the new ones.

The drivers i installed are from here .

http://h20564.www2.hp.com/hpsc/swd/p...&swEnvOid=4060

I tried Nvidia drivers from nvidias website, however these claimed they were not compatible with my graphics card. ( im 100% certain i selected the Quadro k1100m)

I will perform the gpu test tonight also and get back to you with the results.

Thanks again for the response

Cheers!!
My System SpecsSystem Spec
.

11 Nov 2015   #4
jonut90

windows 7 - Enterprise, 64bit
 
 
Still crashing

First of all apologies for the wait. been busy at work as of late.

So I have run Furmark and no issues popped up, The temperature never got above 70c

Lately ive been having more BSOD crashes, the latest have happened at random times and not during any intense work.

i have attatched the Zip file with the latest dumps

Any help is much appreciated!

EDIT: also which components have outdated drivers? windows claims there are no new updates available.


cheers guys.


Attached Files
File Type: zip APACNZ-LME011-Thu_12_11_2015_151635_08.zip (2.26 MB, 1 views)
My System SpecsSystem Spec
12 Nov 2015   #5
axe0

Windows 10 Pro
 
 

Note   Note
You have a laptop, you can only install drivers from your manufacturer

Please update your system specs.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

Do the exact same thing for Intel Graphics.

Code:
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
0: kd> lmvm nvkflt
start             end                 module name
fffff880`04200000 fffff880`0424d000   nvkflt   T (no symbols)           
    Loaded symbol image file: nvkflt.sys
    Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
    Image name: nvkflt.sys
    Timestamp:        Thu Aug 27 10:34:36 2015 (55DECB9C)
    CheckSum:         00058900
    ImageSize:        0004D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04e10000 fffff880`052ce000   igdkmd64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Mon Feb 02 18:17:59 2015 (54CFB147)
    CheckSum:         004ADC79
    ImageSize:        004BE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
16 Nov 2015   #6
jonut90

windows 7 - Enterprise, 64bit
 
 
Update

So i reinstalled the drivers after using DDU, However crashes still happen.

This time during the bluescreen i could see the Driver dxgmms1.sys being at fault. Is this driver related to graphics cards?

thanks for all your help!

joseph
My System SpecsSystem Spec
17 Nov 2015   #7
axe0

Windows 10 Pro
 
 

Any software installed with the drivers?
My System SpecsSystem Spec
26 Nov 2015   #8
jonut90

windows 7 - Enterprise, 64bit
 
 
BSOD back with a vengance

No extra software was installed with the drivers.

Today ive had 8 bsod's within an hour. The error upon start up has been 5129 - 7f for 7 of those times. Once it was 5129-1e

I will attach the dump files soon.

thanks again, i hope this can be resolved eventually


Attached Files
File Type: zip APACNZ-LME011-Fri_27_11_2015_111721_19.zip (2.77 MB, 1 views)
My System SpecsSystem Spec
26 Nov 2015   #9
axe0

Windows 10 Pro
 
 

Trend Micro is involved with the crashes.
Code:
fffff880`238357f0  fffff880`0e064634Unable to load image \SystemRoot\system32\DRIVERS\tmwfp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tmwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for tmwfp.sys
 tmwfp+0x33634

fffff880`23835ea8  fffff880`042fbd6bUnable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x11d6b
Because you have enterprise, your laptop is part of an organisation right?
I don't think it is an option to temporary remove Trend Micro?
Is it an option to reinstall Trend Micro? Thus removing Trend Micro using their uninstall tool and install again.
My System SpecsSystem Spec
13 Dec 2015   #10
jonut90

windows 7 - Enterprise, 64bit
 
 
Been quite a while ..

Been quite busy as we get closer to christmas . .

So an update, i have my IT guy onto it now, he is adamant it is something to do with the graphics cards . .i find that hard to believe as my drivers are freshly installed, and the crashes seem to happen randomly, not during anything intensive.

I have mentioned it could be the anti-virus however he reckons it wont have anything to do with it

I have looked around the web and found a few posts mentioning Zonealarm firewall . . This is present in my device manager, under non plug and play hardware.

Could this be part of the issue? is it part of Trend Micro office scan?

thanks again for the help you have provided so far!

cheers
joseph
My System SpecsSystem Spec
Reply

 BSOD While playing music and Keyshot rendering.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
HELP! music is playing in the background but no music program is open!
ok so im hearing comming from my speakers, some music, but mostly commercials. i was browsing the web and all the sudden i hear "buy a mcdonalds big mac today!" i dont get it i went to task manager and nothing looks weird. here's ahttp://img404.imageshack.us/i/audiosnap.jpg screen shot of active...
Sound & Audio
BSOD when playing games or playing music
Hello guys, my new PC had BSOD when playing games or playing music with window media player, can somebody help me out? Thanks a lot System Specs has been updated. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 3076
BSOD Help and Support
BSOD while playing Games or Rendering in Blender.
Hello. My Custom bulit PC has began to have Blue screens of death when ever i play a modern game or render things in Blender. i tried Memtest and it did not find anything. i tried the bulit-in hard drive checker and it too did not find anything. i also updated my GPU drivers when that did not...
BSOD Help and Support
BSOD playing Battlefield 3 or rendering in sony vegas
Hello,i recently built a custom PC with AMD FX 8320 3.50 Ghz,MSI 760GM-P23(FX) (MS-7641),Saphire 7770 Ghz edition 1GB,8GB DDR3 1333mhz RAM and 500gb hard drive.The computer works perfectly untill i try to play Battlefield 3,Need For Speed Most wanted 2012 or render a WMV file in Sony...
BSOD Help and Support
Odd distortion while playing music in any music player on Win 7 PC
I am not sure if the title accurately tells what my issue is. I hope I can explain it. When listening to music on my PC, it does not matter if I use Winamp, Songbird, Quicktime, Windows Media Player, or any other software. Every so often, there appears some sort of distortion, like the drive...
BSOD Help and Support
BSOD, Seems to be when i'm playing WoW/Listening to music...
I've been having BSOD's on and off for the past 6 months or so. I know a fair bit about computers so I took the liberty of trying to fix it myself. The computer is a little over a year old, and has only had the RAM upgraded since i purchased it. Recently I've been getting a LOT of...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App