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Windows 7: Intermittent BSOD - STOP: 0x0000007E Possibly hardware issue

05 Nov 2015   #1
ultronator

Windows 7 Home Premium 64-bit
 
 
Intermittent BSOD - STOP: 0x0000007E Possibly hardware issue

My computer is crashing with a BSOD intermittently. I can't do anything to reliably reproduce it, it just happens seemingly randomly. It seems to happen every other day. Most of the time it happens when I play the game Medieval II: Total War, but I've gone entire sessions for hours without it happening too. It also happened today when watching videos on steam.

I reinstalled Windows 7 (Home Premium 64 bit edition) very recently about 2 weeks ago. I don't have any hardware that's listed as unknown or missing its driver in the Device Manager.

The error looked like this (I took a picture but I don't want to type the whole thing here):

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Technical information:
*** STOP: 0x0000007E (0XFFFFFFFFC0000005,0xFFFFF80002C6EBD6,0xFFFFF880031B6688,0xFFFFF880031B5EE0)

I'm hoping the dump file I attached will be sufficient.

Any help is appreciated, Thanks.

System Configuration:
Alienware Aurora R3
CPU: Intel Core i5-2300 (2.8GHz)
GPU: GeForce GTX 560 Ti
HD: 320GB Western Digital 7200RPM
RAM: 8GB Dual Channel DDR3 at 1333M Hz (4 sticks of 2 GB)
Sound Card: Sound Blaster X-Fi Xtreme Audio
DVD Burner: 24X CD/DVD burner (DVD+/-RW)
OS: Windows 7 (Home Premium 64-bit)


My System SpecsSystem Spec
.
06 Nov 2015   #2
axe0

Windows 10 Pro
 
 

Please check {windows partition}\windows\minidump and check if there are any dump files saved.
There are dump files missing.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU and cooling system.
How to fill in your system specs:

My System SpecsSystem Spec
06 Nov 2015   #3
Jealot

Windows 7 Home Premium x64 Service Pack 1
 
 

Just FYI to the OP - you accidentally put "GTX 5600 Ti" in your System Specs profile instead of "GTX 560 Ti". :-)

~ Joshua (Jealot)
My System SpecsSystem Spec
.

07 Nov 2015   #4
ultronator

Windows 7 Home Premium 64-bit
 
 

Here's the dump file from c:\Windows\Minidump.

I followed this tutorial before posting: Blue Screen of Death (BSOD) Posting Instructions

...but I can go through the other one and post what you need as well.

Thanks
My System SpecsSystem Spec
07 Nov 2015   #5
ultronator

Windows 7 Home Premium 64-bit
 
 

My user profile should have all of the most up to date computer information.
My System SpecsSystem Spec
07 Nov 2015   #6
axe0

Windows 10 Pro
 
 

Only a dump won't be enough..
Run the tool and upload the zip
My System SpecsSystem Spec
07 Nov 2015   #7
ultronator

Windows 7 Home Premium 64-bit
 
 

All information from the SystemInfo.exe tool has been copied and pasted into "System Spec" under my profile.

My original post contained a zip file (CARLOS-PC-Thu_11_05_2015_202813_39.zip) uploaded by following the steps here: Blue Screen of Death (BSOD) Posting Instructions
Is there some other tool I should be using to create the zip file?

After your suggestion, I changed the Windows setttings from Kernel Memory dump to Small memory dump, so I'm just waiting for it to crash again. In the mean time, can you look at the zip file I attached called: 110515-20170-01.zip? This contains the only Minidump I could find for the BSOD incident.
My System SpecsSystem Spec
08 Nov 2015   #8
axe0

Windows 10 Pro
 
 

You need to run the tool for full data, only a single dump is not enough.
My System SpecsSystem Spec
08 Nov 2015   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

It's corrupt anyway,

Code:
BugCheck 3B, {c0000005, fffff80002cbfca0, fffff88006a42f50, 0}

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 Nov 2015   #10
ultronator

Windows 7 Home Premium 64-bit
 
 

Looks like there were a couple of crashes yesterday. I ran dm log collector again (I don't see any options for full data or anything like that with this tool), but it looks like it found 2 more dump files from yesterday, so I'm hoping that having multiple will shed some light on the situation.
My System SpecsSystem Spec
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 Intermittent BSOD - STOP: 0x0000007E Possibly hardware issue




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